21.02 Sudden lockup

mcury

@mcury said in 21.02 Sudden lockup:

, so decided to perform a clean install and configure

I may need to move in this direction. The family is rising up like the French resistance. I fear for my head.

kkkkkk, be careful, nowadays, a family without internet can be real dangerous :)
I'm in the same boat, this SG-3100 is a home device, my family went berzerk mode.. You should do it drinking a beer

@ffuentes said in 21.02 Sudden lockup:

@mcury do you know how many hours I have to invest in a reconfigure?
I am not sure I want to do that...
Its going to be painful. very painful.

I took some minutes thinking about that, how bad was going to be, but now I'm feeling better that I did it..

ffuentes

@mcury I am curious, how do you do a fresh install with an SG-3100

mcury

@ffuentes Open a TAC ticket with the support, go.netgate.com is the link to do it, click in support and create a ticket asking for the 21.02 version, they will provide a link to download.

You will need a pendrive, If you are in Windows, just download 7zip to extract the file, and Balena Etcher to burn that image to the pendrive.

Reinstall instructions:
https://docs.netgate.com/pfsense/en/latest/solutions/sg-3100/reinstall-pfsense.html

ffuentes

@mcury u know... after some serious thoughts. I think is time for me to move on and find a new solution. Thanks for your help.

2fst4u

I'm having this same issue here too. It actually took a few hard resets to actually get any response from my sg-3100.

My device seems to be using a lot of CPU on "/use/local/sbin/check_reload_status" which after a bit of google-ing seems to be a symptom of something else not working properly.

mcury

@ffuentes said in 21.02 Sudden lockup:

@mcury u know... after some serious thoughts. I think is time for me to move on and find a new solution. Thanks for your help.

You are welcome

softcoder

Same issue here with my SG-3100, system stops responding to GUI, cannot ping the router and must unplug the router 5 times today after upgrading to v21

kphillips

When your device "locks up", can someone go into the serial console, choose option 8 for the shell, and run the following?

php /usr/local/www/status.php

then run

cp /tmp/status_output.tgz /root/

After this, reboot your firewall, go into the webConfigurator --> Diagnostics --> Command Prompt and paste in /root/status_output.tgz into the "Download File" prompt and download the file from the firewall.

If you can then open a ticket with our support providing this file, it will hopefully help us figure out what's going on here.

Thank you everyone for your patience.

ffuentes

@kphillips @mcury I wanted to come back after a few hours... I was able to finally warm-up, take a nice warm shower, and have a hot meal. Things down in the south (Houston, TX) are not good with this winter storm.

I have not had a hard lockup after uninstalling pfblockerng (Several hours now)

bldnightowl

@ffuentes Same here.

softcoder

I disabled pfblockerng and it lasts longer but eventually still locks up, of course, i have many devices connected all the time. I have the serial console connected and will snag the status info once it locks again.

ffuentes

@softcoder I had the same issue, I had to uninstall it. Disabling did nothing for me.
Try uninstalling it.

Bulfinch

@kphillips I made an attempt...
Since my last post. I followed the manual and reinstalled 21.02 via USB stick.

I then restored my previously saved configuration.

After restoring the config and logging in I had 2 errors

Feb 18 17:08:43 	php-fpm 	97269 	/rc.update_urltables: : ERROR: could not update pfB_PRI1_v4 content from https://127.0.0.1:443/pfblockerng/pfblockerng.php?pfb=pfB_PRI1_v4 <br />[ Abuse_Feodo_C2_v4, Abuse_IPBL_v4, Abuse_SSLBL_v4, CINS_army_v4, ET_Block_v4, ET_Comp_v4, ISC_1000_30_v4, ISC_Block_v4, Spamhaus_Drop_v4, Spamhaus_eDrop_v4, Talos_BL_v4 ]
Feb 18 17:08:43 	php-fpm 	97269 	/rc.update_urltables: Download file failed with status code 404. URL: https://127.0.0.1:443/pfblockerng/pfblockerng.php?pfb=pfB_PRI1_v4 <br />[ Abuse_Feodo_C2_v4, Abuse_IPBL_v4, Abuse_SSLBL_v4, CINS_army_v4, ET_Block_v4, ET_Comp_v4, ISC_1000_30_v4, ISC_Block_v4, Spamhaus_Drop_v4, Spamhaus_eDrop_v4, Talos_BL_v4 ]

I found under Firewall->Aliases a leftover pfblockerng reference.

I deleted the alias entry and upon saving, pfsense 'crashed'. I then rebooted via serial console.

Back online I tried the access the firewall logs status->system logs->firewall and the GUI just hangs. After 90 seconds or so I can access the dashboard again and have

"Netgate pfSense Plus has detected a crash report or programming bug. Click here for more information."

[18-Feb-2021 18:44:58 America/Los_Angeles] PHP Fatal error:  Allowed memory size of 134217728 bytes exhausted (tried to allocate 20415890 bytes) in /usr/local/www/csrf/csrf-magic.php on line 161

This is 100% consistent. I can not access the firewall logs at all. (although the widget on the dashboard is working)
This appears separate from the locking up crash this thread deals with.

Pfsense ran for about 45 minutes then crashed. I attempted via serial console to execute your commands however the first command php /usr/local/www/status.php returned "Gathering Status Data..." and hung.

I let it sit for several minutes with no change and no response from the putty console. I closed the connection and reconnected but now could not even access the console menu. It was completely locked. I had to reboot via the reset button on the back of the 3100.

Once I rebooted, I was able to run the commands via the console. I have the output, but I don't know if it is what you are looking for.

I'm on the verge of rolling back to 2.4.5

kphillips

I'm fairly certain I've tracked this one down, after spending a few hours trying various attempts to reproduce on my own SG-3100. I have shared my test results with our developer team. I will update when I have more information or a resolution for you all.

lnguyen

@kphillips Is this on redmine to track?

ffuentes

@kphillips awesome news. Thanks for the update.

softcoder

I can confirm the same results, SG-3100 locked and executing the: php /usr/local/www/status.php

I saw: "Gathering Status Data..."

and hung, I disconnected and try to reconnect over serial but no response at all from the SG-3100 anymore even though the LEDs were normal.

drewbarbs

I had the same issue until uninstalling pfblockerng
"""
Configuring firewall.Segmentation fault (core dumped)
"""

wrzbm

I have the same issue with my SG-3100. Prior to upgrading from 2.4.5p1, I removed all packages (pfBlockerNG-devel, pimd, Avahi, openvpn-client-export). After the upgrade I only reinstalled pimd and Avahi).

After roughly 18 hours, the SG-3100 locked up. It was not accessible and could no longer route traffic. I recycled the power once and it came back online OK. I then rebooted once more just to make sure it had gone through a clean reboot cycle. It's been up and running fine for about 18 hours, although based on this thread, I'm guessing it will randomly happen again until a fix is applied.

rloeb

Since a series of lockups I've been running continuously for 42 hours. However, pfBlockerNG is running; Snort is not running and keeps attempting to update:

Feb 19 00:35:00 php 27294 [Snort] Alert tcpdump packet capture file cleanup job removed 1 tcpdump packet capture file(s) from /var/log/snort/snort_mvneta256093/...
Feb 19 00:30:33 kernel pid 49817 (php), jid 0, uid 0: exited on signal 11 (core dumped)
Feb 19 00:30:30 php 49817 [Snort] Building new sid-msg.map file for WAN...
Feb 19 00:30:29 php 49817 [Snort] Enabling any flowbit-required rules for: WAN...
Feb 19 00:30:29 php 49817 [Snort] Enabling any flowbit-required rules for: WAN...
Feb 19 00:30:23 php 49817 [Snort] Updating rules configuration for: WAN ...
Feb 19 00:30:19 php 49817 [Snort] Emerging Threats Open rules file update downloaded successfully
Feb 19 00:30:18 php 49817 [Snort] There is a new set of Emerging Threats Open rules posted. Downloading emerging.rules.tar.gz...
Feb 19 00:30:17 php 49817 [Snort] Snort GPLv2 Community Rules are up to date...
Feb 19 00:30:17 php 49817 [Snort] Snort AppID Open Text Rules are up to date...
Feb 19 00:30:17 php 49817 [Snort] Snort OpenAppID detectors are up to date...
Feb 19 00:30:15 php 49817 [Snort] Snort Subscriber rules are up to date...

Don't know if this info is helpful.