21.02 Sudden lockup
-
How do I downgrade back to 2.4.5p1?
Reinstall & restore Config Backup
-
@mcury said in 21.02 Sudden lockup:
@ffuentes said in 21.02 Sudden lockup:
@mcury I just uninstalled it. Let see how far the rabbit holes go. :/
Let's hope that we all here have the same problem, one fix is faster than two or more :)
Completely agree. I am trying to avoid going back to the previous version to try and help narrow this down.
But is really causing a lot of pain as it seems to be very consistent. (That's good news in a technical way)I have a console up and running via USB to see if I can catch anything, but is a HARD lockup. You can't get any output at all.
-
@ffuentes said in 21.02 Sudden lockup:
@mcury said in 21.02 Sudden lockup:
@ffuentes said in 21.02 Sudden lockup:
@mcury I just uninstalled it. Let see how far the rabbit holes go. :/
Let's hope that we all here have the same problem, one fix is faster than two or more :)
Completely agree. I am trying to avoid going back to the previous version to try and help narrow this down.
But is really causing a lot of pain as it seems to be very consistent. (That's good news in a technical way)I have a console up and running via USB to see if I can catch anything, but is a HARD lockup. You can't get any output at all.
Hm, the console also stops? You can't reboot it through the console?
Did you upgrade from 2.4.5p1 or performed a clean 21.02 install? -
@mcury I did an upgrade. 2.4.5p1 -> 21.02.
One hour later, instant lockup, and happily ever since (not... but you get the idea
)Worth mentioning that after hours of troubleshooting I did do a factory default, and reconfigure everything. Still the same behavir.
-
@ffuentes I've been watching this thread all day. It seems the focus is turning to pfblockerNG, yet I have uninstalled all my packages. Removing PfblockerNG-devel did lengthen the time between lockups, it did not eliminate the problem.
edit: I am rebooting via USB cable->putty->console
-
@bulfinch Thanks for this update.
I suspect not a pfblocker issue, but something a bit deeper.
When we get lockups like this, sometimes it hints a kernel issue.
Maybe a wild process, but even then you get a ping response when the OS is running low on resources. -
@ffuentes @Bulfinch I tried to upgrade from 2.4.5p1, got a lot of errors, so decided to perform a clean install and configure everything from scratch..
I suggest you guys do the same, I lost a few hours yesterday reinstalling everything.. but I'm not getting this 'lockups'.
The only thing I restored from my 2.4.5p1 backup was the aliases..I saved a screenshot from my update from 2.4.5p1 to 21.02 (this screen doesn't show all the errors, there were plenty more..
-
@mcury For me, the console has never frozen. And I can still access the WAN from the console (pings, etc.) -- it's the LAN and the DNS Resolver that go down.
I have fully removed pfBlockerNG and will give this one more shot before throwing in the towel. But if the root cause really is pfBlockerNG somehow, I hope that gets resolved very quickly -- it's very important to have that.
How can I downgrade though to 2.4.5p1 though if I can't reach the internet because my pfSense is down? I did backup the configuration before I upgraded to 21.02, but that backup doesn't include the full pfSense software does it?
-
@mcury said in 21.02 Sudden lockup:
, so decided to perform a clean install and configure
I may need to move in this direction. The family is rising up like the French resistance. I fear for my head.
-
@mcury do you know how many hours I have to invest in a reconfigure?
I am not sure I want to do that...Its going to be painful. very painful.
-
@bulfinch said in 21.02 Sudden lockup:
@mcury said in 21.02 Sudden lockup:
, so decided to perform a clean install and configure
I may need to move in this direction. The family is rising up like the French resistance. I fear for my head.
kkkkkk, be careful, nowadays, a family without internet can be real dangerous :)
I'm in the same boat, this SG-3100 is a home device, my family went berzerk mode.. You should do it drinking a beer
@ffuentes said in 21.02 Sudden lockup:
@mcury do you know how many hours I have to invest in a reconfigure?
I am not sure I want to do that...
Its going to be painful. very painful.I took some minutes thinking about that, how bad was going to be, but now I'm feeling better that I did it..
-
@mcury I am curious, how do you do a fresh install with an SG-3100
-
@ffuentes Open a TAC ticket with the support, go.netgate.com is the link to do it, click in support and create a ticket asking for the 21.02 version, they will provide a link to download.
You will need a pendrive, If you are in Windows, just download 7zip to extract the file, and Balena Etcher to burn that image to the pendrive.
Reinstall instructions:
https://docs.netgate.com/pfsense/en/latest/solutions/sg-3100/reinstall-pfsense.html -
@mcury u know... after some serious thoughts. I think is time for me to move on and find a new solution. Thanks for your help.
-
I'm having this same issue here too. It actually took a few hard resets to actually get any response from my sg-3100.
My device seems to be using a lot of CPU on "/use/local/sbin/check_reload_status" which after a bit of google-ing seems to be a symptom of something else not working properly.
-
@ffuentes said in 21.02 Sudden lockup:
@mcury u know... after some serious thoughts. I think is time for me to move on and find a new solution. Thanks for your help.
You are welcome
-
Same issue here with my SG-3100, system stops responding to GUI, cannot ping the router and must unplug the router 5 times today after upgrading to v21
-
When your device "locks up", can someone go into the serial console, choose option 8 for the shell, and run the following?
php /usr/local/www/status.php
then run
cp /tmp/status_output.tgz /root/
After this, reboot your firewall, go into the webConfigurator --> Diagnostics --> Command Prompt and paste in /root/status_output.tgz into the "Download File" prompt and download the file from the firewall.
If you can then open a ticket with our support providing this file, it will hopefully help us figure out what's going on here.
Thank you everyone for your patience.
-
@kphillips @mcury I wanted to come back after a few hours... I was able to finally warm-up, take a nice warm shower, and have a hot meal. Things down in the south (Houston, TX) are not good with this winter storm.
I have not had a hard lockup after uninstalling pfblockerng (Several hours now)
-
@ffuentes Same here.
