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    21.02 Sudden lockup

    Scheduled Pinned Locked Moved Official Netgate® Hardware
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    • M
      mcury @ffuentes
      last edited by

      @ffuentes said in 21.02 Sudden lockup:

      @mcury said in 21.02 Sudden lockup:

      @ffuentes said in 21.02 Sudden lockup:

      @mcury I just uninstalled it. Let see how far the rabbit holes go. :/

      Let's hope that we all here have the same problem, one fix is faster than two or more :)

      Completely agree. I am trying to avoid going back to the previous version to try and help narrow this down.
      But is really causing a lot of pain as it seems to be very consistent. (That's good news in a technical way)

      I have a console up and running via USB to see if I can catch anything, but is a HARD lockup. You can't get any output at all.

      Hm, the console also stops? You can't reboot it through the console?
      Did you upgrade from 2.4.5p1 or performed a clean 21.02 install?

      dead on arrival, nowhere to be found.

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        ffuentes @mcury
        last edited by ffuentes

        @mcury I did an upgrade. 2.4.5p1 -> 21.02.
        One hour later, instant lockup, and happily ever since (not... but you get the idea 😞 )

        Worth mentioning that after hours of troubleshooting I did do a factory default, and reconfigure everything. Still the same behavir.

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          Bulfinch @ffuentes
          last edited by Bulfinch

          @ffuentes I've been watching this thread all day. It seems the focus is turning to pfblockerNG, yet I have uninstalled all my packages. Removing PfblockerNG-devel did lengthen the time between lockups, it did not eliminate the problem.

          edit: I am rebooting via USB cable->putty->console

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            ffuentes @Bulfinch
            last edited by

            @bulfinch Thanks for this update.

            I suspect not a pfblocker issue, but something a bit deeper.

            When we get lockups like this, sometimes it hints a kernel issue.
            Maybe a wild process, but even then you get a ping response when the OS is running low on resources.

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              mcury @ffuentes
              last edited by mcury

              @ffuentes @Bulfinch I tried to upgrade from 2.4.5p1, got a lot of errors, so decided to perform a clean install and configure everything from scratch..
              I suggest you guys do the same, I lost a few hours yesterday reinstalling everything.. but I'm not getting this 'lockups'.
              The only thing I restored from my 2.4.5p1 backup was the aliases..

              I saved a screenshot from my update from 2.4.5p1 to 21.02 (this screen doesn't show all the errors, there were plenty more..

              de2b0859-a55c-4410-b4f6-38f4ab505acd-image.png

              dead on arrival, nowhere to be found.

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                bldnightowl @mcury
                last edited by

                @mcury For me, the console has never frozen. And I can still access the WAN from the console (pings, etc.) -- it's the LAN and the DNS Resolver that go down.

                I have fully removed pfBlockerNG and will give this one more shot before throwing in the towel. But if the root cause really is pfBlockerNG somehow, I hope that gets resolved very quickly -- it's very important to have that.

                How can I downgrade though to 2.4.5p1 though if I can't reach the internet because my pfSense is down? I did backup the configuration before I upgraded to 21.02, but that backup doesn't include the full pfSense software does it?

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                  Bulfinch @mcury
                  last edited by

                  @mcury said in 21.02 Sudden lockup:

                  , so decided to perform a clean install and configure

                  I may need to move in this direction. The family is rising up like the French resistance. I fear for my head.

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                    ffuentes @mcury
                    last edited by

                    @mcury do you know how many hours I have to invest in a reconfigure? 🤣
                    I am not sure I want to do that...

                    Its going to be painful. very painful.

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                      mcury @Bulfinch
                      last edited by mcury

                      @bulfinch said in 21.02 Sudden lockup:

                      @mcury said in 21.02 Sudden lockup:

                      , so decided to perform a clean install and configure

                      I may need to move in this direction. The family is rising up like the French resistance. I fear for my head.

                      kkkkkk, be careful, nowadays, a family without internet can be real dangerous :)
                      I'm in the same boat, this SG-3100 is a home device, my family went berzerk mode.. You should do it drinking a beer 🍺

                      @ffuentes said in 21.02 Sudden lockup:

                      @mcury do you know how many hours I have to invest in a reconfigure?
                      I am not sure I want to do that...
                      Its going to be painful. very painful.

                      I took some minutes thinking about that, how bad was going to be, but now I'm feeling better that I did it..

                      dead on arrival, nowhere to be found.

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                        ffuentes @mcury
                        last edited by

                        @mcury I am curious, how do you do a fresh install with an SG-3100

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                          mcury @ffuentes
                          last edited by

                          @ffuentes Open a TAC ticket with the support, go.netgate.com is the link to do it, click in support and create a ticket asking for the 21.02 version, they will provide a link to download.

                          You will need a pendrive, If you are in Windows, just download 7zip to extract the file, and Balena Etcher to burn that image to the pendrive.

                          Reinstall instructions:
                          https://docs.netgate.com/pfsense/en/latest/solutions/sg-3100/reinstall-pfsense.html

                          dead on arrival, nowhere to be found.

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                            ffuentes @mcury
                            last edited by

                            @mcury u know... after some serious thoughts. I think is time for me to move on and find a new solution. Thanks for your help.

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                              2fst4u
                              last edited by

                              I'm having this same issue here too. It actually took a few hard resets to actually get any response from my sg-3100.

                              My device seems to be using a lot of CPU on "/use/local/sbin/check_reload_status" which after a bit of google-ing seems to be a symptom of something else not working properly.

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                                mcury @ffuentes
                                last edited by

                                @ffuentes said in 21.02 Sudden lockup:

                                @mcury u know... after some serious thoughts. I think is time for me to move on and find a new solution. Thanks for your help.

                                You are welcome

                                dead on arrival, nowhere to be found.

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                                • S
                                  softcoder
                                  last edited by

                                  Same issue here with my SG-3100, system stops responding to GUI, cannot ping the router and must unplug the router 5 times today after upgrading to v21

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                                  • K
                                    kphillips Administrator Netgate
                                    last edited by

                                    When your device "locks up", can someone go into the serial console, choose option 8 for the shell, and run the following?

                                    php /usr/local/www/status.php

                                    then run

                                    cp /tmp/status_output.tgz /root/

                                    After this, reboot your firewall, go into the webConfigurator --> Diagnostics --> Command Prompt and paste in /root/status_output.tgz into the "Download File" prompt and download the file from the firewall.

                                    If you can then open a ticket with our support providing this file, it will hopefully help us figure out what's going on here.

                                    Thank you everyone for your patience.

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                                      ffuentes @kphillips
                                      last edited by

                                      @kphillips @mcury I wanted to come back after a few hours... I was able to finally warm-up, take a nice warm shower, and have a hot meal. Things down in the south (Houston, TX) are not good with this winter storm.

                                      I have not had a hard lockup after uninstalling pfblockerng (Several hours now)

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                                        bldnightowl @ffuentes
                                        last edited by

                                        @ffuentes Same here.

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                                        • S
                                          softcoder
                                          last edited by softcoder

                                          I disabled pfblockerng and it lasts longer but eventually still locks up, of course, i have many devices connected all the time. I have the serial console connected and will snag the status info once it locks again.

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                                          • F
                                            ffuentes @softcoder
                                            last edited by

                                            @softcoder I had the same issue, I had to uninstall it. Disabling did nothing for me.
                                            Try uninstalling it.

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