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    21.02 Sudden lockup

    Scheduled Pinned Locked Moved Official Netgate® Hardware
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    • K
      kphillips Administrator Netgate
      last edited by

      Hello All,

      Just a quick update that our dev team is going to be pulling 21.02 for the SG-3100 shortly. The issue is with the Filter Reload when the firewall is under moderate to heavy load.

      If you push moderate to heavy traffic from LAN out your WAN, then go to Status --> Filter Reload and manually reload the filter, it will freeze sometimes. This problem ONLY affects the SG-3100 AFAIK and we'll have a hotfix out for it ASAP. The reason people with pfBlockerNG were seeing this more often is that pfBlockerNG reloads the filter whenever it reloads its Aliases for blocklists it creates, so the issue would crop up more often. This was a tricky one to track down and took a few hours last night to nail, but I finally was able to reproduce it reliably by heavily running iPerf3 traffic from LAN to WAN.

      I'll update you all again when I have more. If you want to revert to 2.4.5p1, please PM me or open a ticket with support and we can provide an image to roll back with. Otherwise, we hope to push out a patch very, very soon.

      Thanks again for your patience everyone and your help with tracking this down.

      R 1 Reply Last reply Reply Quote 10
      • R
        rloeb
        last edited by

        Thank you for your diligence and perseverance!

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        • R
          ryanbe @kphillips
          last edited by

          If you push moderate to heavy traffic from LAN out your WAN, then go to Status --> Filter Reload and manually reload the filter, it will freeze sometimes.

          FWIW, last night disabled IP blocking in pfBlockerNG and things have been stable since. Sounds like this may limit impact of the the issue since hourly filter reloads will no longer occur?

          No changes to Firewall rules, skipping Filter Reload
          stephenw10S 1 Reply Last reply Reply Quote 0
          • stephenw10S
            stephenw10 Netgate Administrator @ryanbe
            last edited by

            @ryanbe said in 21.02 Sudden lockup:

            Sounds like this may limit impact of the the issue since hourly filter reloads will no longer occur?

            Exactly. Whilst it appeared that pfBlocker was causing this initially it now seems that was only because it periodically reloads the ruleset. Without that happening you will probably never see this issue.

            Steve

            styxlS N R 3 Replies Last reply Reply Quote 1
            • styxlS
              styxl @stephenw10
              last edited by

              @stephenw10 what about SNORT not loading on SG3100 running 21.02?

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              • N
                nick108 @stephenw10
                last edited by

                @stephenw10 I've still occasionally seen this but only when running speed tests. That has been a fairly consistent way to replicate the issue even with pfBlockerNG-devel disabled and running dnsmasq vs unbound.

                To note, I have also seen the 3100 not wanting to come back up after a hard power reset and it took 3+ resets and/or running /etc/rc.reload_all via console to get things running again/even get into the Web UI, though pfBlocker/unbound were the active processes still at this time.

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                • R
                  ryanbe @stephenw10
                  last edited by

                  Exactly. Whilst it appeared that pfBlocker was causing this initially it now seems that was only because it periodically reloads the ruleset. Without that happening you will probably never see this issue.

                  Well, guess this was wishful thinking on my part. Just crashed right when my kids joined their school Zoom sessions - I had been on a Zoom for 15 minutes with no issues until the additional load was added. pfBlockerNG was not running an update at that time.

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                  • F
                    ffuentes @ryanbe
                    last edited by

                    @ryanbe I had issues like this till I fully removed pfblocker.

                    3 TVs online, zoom, the whole works. no crash.

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                    • T
                      ttfn32895
                      last edited by

                      My brand new SG-3100 is bricked.
                      my console readout is just his..
                      "rrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr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                      what do i do now? please help

                      1 Reply Last reply Reply Quote 0
                      • F
                        ffuentes @ryanbe
                        last edited by

                        @ryanbe hahahaha! as soon as I hit submit, BAM! CRASH!

                        LOL

                        pfsense. Please fix this. This is going to cost me my job :(

                        T K 2 Replies Last reply Reply Quote 2
                        • T
                          TommyG @ffuentes
                          last edited by

                          @ffuentes Welcome to Netgate- now you get to RMA the hardware to Texas and wait 4-5 weeks.

                          F K 3 Replies Last reply Reply Quote 1
                          • F
                            ffuentes @TommyG
                            last edited by

                            @tommyg not sure I want to RMA. I think ill just switch to a new solution.
                            I am in Texas my self but this whole debacle is causing a lot of pain. I am hoping they come up with a patch asap.

                            1 Reply Last reply Reply Quote 0
                            • K
                              kphillips Administrator Netgate @ffuentes
                              last edited by kphillips

                              @ffuentes The fix for now is to revert to 2.4.5p1 until we fix the issue. Please open a ticket for the firmware link or send me a PM and I get it to you.

                              F M 2 Replies Last reply Reply Quote 0
                              • K
                                kphillips Administrator Netgate @TommyG
                                last edited by

                                @tommyg Your comments aren't helpful in this thread. Our RMAs don't take 4-5 weeks unless you ship the device to us via horse and buggy and your statements aren't relevant to this thread anyway. Stay on topic unless you'd like your comments to be removed.

                                1 Reply Last reply Reply Quote 3
                                • F
                                  ffuentes @kphillips
                                  last edited by

                                  @kphillips Got it. Ill open a ticket.

                                  Thanks!

                                  1 Reply Last reply Reply Quote 1
                                  • M
                                    mcury @kphillips
                                    last edited by mcury

                                    @kphillips said in 21.02 Sudden lockup:

                                    @ffuentes The fix is to revert to 2.4.5p1 until we fix the issue. Please open a ticket for the firmware link.

                                    My sg-3100 is working fine with the current 21.02, without pfblockerng.
                                    I guess my network throughput is not high enough to trigger the problem discussed earlier..
                                    Noticed a few other problems, but my topic wasn't answered.. Like status>monitor>traffic being empty, but I can live with it..

                                    Do you think I should downgrade to 2.4.5p1 as well?
                                    Some comments above from devices console not responding anymore are kind of worrying me..
                                    I mean, is there a chance to happen a complete failure in which I won't be able to reinstall?

                                    dead on arrival, nowhere to be found.

                                    K 1 Reply Last reply Reply Quote 0
                                    • K
                                      kphillips Administrator Netgate @TommyG
                                      last edited by

                                      @tommyg Personally attacking the support staff who are only trying to help troubleshoot and provide assistance is unacceptable. Enjoy your temporary ban.

                                      1 Reply Last reply Reply Quote 4
                                      • K
                                        kphillips Administrator Netgate @mcury
                                        last edited by

                                        @mcury If you aren't have any issues, no need to downgrade yet. Just make sure you have your USB console cable handy if you do run into an issue, but if you avoid reloading your firewall filter for now under heavy load, you should be fine. We should have a fixed update soon.

                                        M F 2 Replies Last reply Reply Quote 2
                                        • M
                                          mcury @kphillips
                                          last edited by

                                          @kphillips said in 21.02 Sudden lockup:

                                          @mcury If you aren't have any issues, no need to downgrade yet. Just make sure you have your USB console cable handy if you do run into an issue, but if you avoid reloading your firewall filter for now under heavy load, you should be fine. We should have a fixed update soon.

                                          Great, thanks, I'll just wait then, it's working fine here.

                                          dead on arrival, nowhere to be found.

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                                          • F
                                            ffuentes @kphillips
                                            last edited by

                                            @kphillips I open the ticket.

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