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    Auto configuration backup shows no backups

    Scheduled Pinned Locked Moved General pfSense Questions
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    • S Offline
      spetersen @stephenw10
      last edited by

      @stephenw10 Do you still have my device ID? It is still not working for me.

      "No backups could be located for this device."

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      • S Offline
        SMLunn
        last edited by

        @stephenw10 said in Auto configuration backup shows no backups:

        And it should be good now. Let us know if you're still problems.

        Hi Steve,
        Having been working since last week, ACB has failed to back up for the last two days with the error "An error occurred while uploading your pfSense configuration to https://acb.netgate.com/save". If I go into ACB within the firewall, it lists all the previous backups, so not sure if it's a continuation of the problem, or just me this time :)

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        • provelsP Offline
          provels @SMLunn
          last edited by provels

          @smlunn
          Test backup (and delete) working here. ¯\(ツ)/¯

          Peder

          MAIN - pfSense+ 24.11-RELEASE - Adlink MXE-5401, i7, 16 GB RAM, 64 GB SSD. 500 GB HDD for SyslogNG
          BACKUP - pfSense+ 23.01-RELEASE - Hyper-V Virtual Machine, Gen 1, 2 v-CPUs, 3 GB RAM, 8GB VHDX (Dynamic)

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          • S Offline
            SMLunn @provels
            last edited by

            @provels said in Auto configuration backup shows no backups:

            @smlunn
            Test backup (and delete) working here. ¯\(ツ)/¯

            Yeah, I can do a manual backup and it's in the list, just ACB has failed two days in a row, so like I said, wasn't sure if it was just me :)

            ACB is configured for 01:00 BST (00:00 GMT) if that affects anything

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            • provelsP Offline
              provels @SMLunn
              last edited by

              @smlunn
              Just changed my schedule to back up at 0400 CDT/GMT -5 (5 minutes ago) and worked fine. ¯\(ツ)/¯
              Maybe try changing your cron time?

              Peder

              MAIN - pfSense+ 24.11-RELEASE - Adlink MXE-5401, i7, 16 GB RAM, 64 GB SSD. 500 GB HDD for SyslogNG
              BACKUP - pfSense+ 23.01-RELEASE - Hyper-V Virtual Machine, Gen 1, 2 v-CPUs, 3 GB RAM, 8GB VHDX (Dynamic)

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              • stephenw10S Offline
                stephenw10 Netgate Administrator
                last edited by

                Yes, if you're seeing that try setting the backup time to something other than one the hour. Off set by 5mins for example. We introduced a random time factor into new configs but a lot of users are still using the hour exactly for scheduled backups and that presents a large peak load.

                Steve

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                • S Offline
                  SMLunn @stephenw10
                  last edited by

                  @stephenw10 said in Auto configuration backup shows no backups:

                  Yes, if you're seeing that try setting the backup time to something other than one the hour. Off set by 5mins for example. We introduced a random time factor into new configs but a lot of users are still using the hour exactly for scheduled backups and that presents a large peak load.

                  Steve

                  Thanks Steve, but the UI for 2.5.1 only shows Hours, Days, Months & Weeks, and doesn't include Minutes as an option, that might be why all the backups are being run on the hour :)

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                  • S Offline
                    SMLunn @stephenw10
                    last edited by

                    @stephenw10 said in Auto configuration backup shows no backups:

                    Yes, if you're seeing that try setting the backup time to something other than one the hour. Off set by 5mins for example. We introduced a random time factor into new configs but a lot of users are still using the hour exactly for scheduled backups and that presents a large peak load.

                    Steve

                    Actually, I've just tried to set the hour to 4 and clicked save, go out and back in and it's reverting to 1 again.

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                    • stephenw10S Offline
                      stephenw10 Netgate Administrator
                      last edited by

                      Hmm, you're right it does seem to revert to hour 0 for me. However the actual cronjob remains correct.
                      If you install the Cron package you can see that and you can also set a minutes value there to offset it. That will revert if you resave the ACB settings but you should not need to do that.

                      Steve

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                      • stephenw10S Offline
                        stephenw10 Netgate Administrator
                        last edited by

                        Ah that's a known issue that's fixed in 2.5.2:
                        https://redmine.pfsense.org/issues/11946

                        Steve

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                        • S Offline
                          spetersen @stephenw10
                          last edited by

                          @stephenw10 Still having problems, can you review my device ID and see what you get in the logs on your side?

                          stephenw10S 1 Reply Last reply Reply Quote 0
                          • S Offline
                            SMLunn @stephenw10
                            last edited by

                            @stephenw10 said in Auto configuration backup shows no backups:

                            Hmm, you're right it does seem to revert to hour 0 for me. However the actual cronjob remains correct.
                            If you install the Cron package you can see that and you can also set a minutes value there to offset it. That will revert if you resave the ACB settings but you should not need to do that.

                            Steve

                            Thanks Steve, I've used the Cron package to make the change to the job. IMHO, it might be worth having the ACB UI able to adjust the minutes without having to install a seperate package :)

                            Thanks for your assistance

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                            • stephenw10S Offline
                              stephenw10 Netgate Administrator
                              last edited by

                              Yeah it's in 2.5.2 with a random number of minutes by default:

                              Screenshot from 2021-06-30 16-27-07.png

                              S 2 Replies Last reply Reply Quote 1
                              • stephenw10S Offline
                                stephenw10 Netgate Administrator @spetersen
                                last edited by

                                @spetersen

                                We are not seeing anything logged with that NDI. However your backup file is very large compared to most. We are testing to see if you're hitting a limit there.

                                Steve

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                                • S Offline
                                  spetersen @stephenw10
                                  last edited by

                                  @stephenw10 Cool, thanks!

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                                  • S Offline
                                    SMLunn @stephenw10
                                    last edited by

                                    @stephenw10 said in Auto configuration backup shows no backups:

                                    Yeah it's in 2.5.2 with a random number of minutes by default:

                                    Awesome Steve, thanks for the information. I'll see if tomorrow morning's goes through

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                                    • S Offline
                                      SMLunn @stephenw10
                                      last edited by

                                      @stephenw10 said in Auto configuration backup shows no backups:

                                      Yeah it's in 2.5.2 with a random number of minutes by default:

                                      Just wanted to drop by and say that all the backups have worked since I changed it away from the on the hour, thanks @stephenw10

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