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    Auto configuration backup shows no backups

    Scheduled Pinned Locked Moved General pfSense Questions
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    • S Offline
      SMLunn
      last edited by

      I've started to get a similar issue as well. It's been backing up successfully for months, but last week it started to fail every day except one with "An error occurred while uploading your pfSense configuration to https://acb.netgate.com/save". I upgraded to the latest version last Thursday and it's failed every day since.

      When I go to Services / Auto Configuration Backup / Restore it says "No backups could be located for this device."

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      • provelsP Offline
        provels
        last edited by

        Same issue here. Also forcing a manual backup nets same result. "No backups could be located for this device."

        Peder

        MAIN - pfSense+ 24.11-RELEASE - Adlink MXE-5401, i7, 16 GB RAM, 64 GB SSD. 500 GB HDD for SyslogNG
        BACKUP - pfSense+ 23.01-RELEASE - Hyper-V Virtual Machine, Gen 1, 2 v-CPUs, 3 GB RAM, 8GB VHDX (Dynamic)

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        • stephenw10S Offline
          stephenw10 Netgate Administrator
          last edited by

          There appears to be a more general issue. We are working on it.

          Steve

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          • stephenw10S Offline
            stephenw10 Netgate Administrator
            last edited by

            And it should be good now. Let us know if you're still problems.

            S provelsP S 4 Replies Last reply Reply Quote 2
            • S Offline
              SMLunn @stephenw10
              last edited by

              @stephenw10 said in Auto configuration backup shows no backups:

              And it should be good now. Let us know if you're still problems.

              Hi Steve,
              Yes I can see all the backups now and a manual test backup was successful and shows up in the list.

              Thanks,

              Steve

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              • provelsP Offline
                provels @stephenw10
                last edited by

                @stephenw10 👍

                Peder

                MAIN - pfSense+ 24.11-RELEASE - Adlink MXE-5401, i7, 16 GB RAM, 64 GB SSD. 500 GB HDD for SyslogNG
                BACKUP - pfSense+ 23.01-RELEASE - Hyper-V Virtual Machine, Gen 1, 2 v-CPUs, 3 GB RAM, 8GB VHDX (Dynamic)

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                • S Offline
                  spetersen @stephenw10
                  last edited by

                  @stephenw10 Do you still have my device ID? It is still not working for me.

                  "No backups could be located for this device."

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                  • S Offline
                    SMLunn
                    last edited by

                    @stephenw10 said in Auto configuration backup shows no backups:

                    And it should be good now. Let us know if you're still problems.

                    Hi Steve,
                    Having been working since last week, ACB has failed to back up for the last two days with the error "An error occurred while uploading your pfSense configuration to https://acb.netgate.com/save". If I go into ACB within the firewall, it lists all the previous backups, so not sure if it's a continuation of the problem, or just me this time :)

                    provelsP 1 Reply Last reply Reply Quote 0
                    • provelsP Offline
                      provels @SMLunn
                      last edited by provels

                      @smlunn
                      Test backup (and delete) working here. ¯\(ツ)/¯

                      Peder

                      MAIN - pfSense+ 24.11-RELEASE - Adlink MXE-5401, i7, 16 GB RAM, 64 GB SSD. 500 GB HDD for SyslogNG
                      BACKUP - pfSense+ 23.01-RELEASE - Hyper-V Virtual Machine, Gen 1, 2 v-CPUs, 3 GB RAM, 8GB VHDX (Dynamic)

                      S 1 Reply Last reply Reply Quote 0
                      • S Offline
                        SMLunn @provels
                        last edited by

                        @provels said in Auto configuration backup shows no backups:

                        @smlunn
                        Test backup (and delete) working here. ¯\(ツ)/¯

                        Yeah, I can do a manual backup and it's in the list, just ACB has failed two days in a row, so like I said, wasn't sure if it was just me :)

                        ACB is configured for 01:00 BST (00:00 GMT) if that affects anything

                        provelsP 1 Reply Last reply Reply Quote 0
                        • provelsP Offline
                          provels @SMLunn
                          last edited by

                          @smlunn
                          Just changed my schedule to back up at 0400 CDT/GMT -5 (5 minutes ago) and worked fine. ¯\(ツ)/¯
                          Maybe try changing your cron time?

                          Peder

                          MAIN - pfSense+ 24.11-RELEASE - Adlink MXE-5401, i7, 16 GB RAM, 64 GB SSD. 500 GB HDD for SyslogNG
                          BACKUP - pfSense+ 23.01-RELEASE - Hyper-V Virtual Machine, Gen 1, 2 v-CPUs, 3 GB RAM, 8GB VHDX (Dynamic)

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                          • stephenw10S Offline
                            stephenw10 Netgate Administrator
                            last edited by

                            Yes, if you're seeing that try setting the backup time to something other than one the hour. Off set by 5mins for example. We introduced a random time factor into new configs but a lot of users are still using the hour exactly for scheduled backups and that presents a large peak load.

                            Steve

                            S 2 Replies Last reply Reply Quote 0
                            • S Offline
                              SMLunn @stephenw10
                              last edited by

                              @stephenw10 said in Auto configuration backup shows no backups:

                              Yes, if you're seeing that try setting the backup time to something other than one the hour. Off set by 5mins for example. We introduced a random time factor into new configs but a lot of users are still using the hour exactly for scheduled backups and that presents a large peak load.

                              Steve

                              Thanks Steve, but the UI for 2.5.1 only shows Hours, Days, Months & Weeks, and doesn't include Minutes as an option, that might be why all the backups are being run on the hour :)

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                              • S Offline
                                SMLunn @stephenw10
                                last edited by

                                @stephenw10 said in Auto configuration backup shows no backups:

                                Yes, if you're seeing that try setting the backup time to something other than one the hour. Off set by 5mins for example. We introduced a random time factor into new configs but a lot of users are still using the hour exactly for scheduled backups and that presents a large peak load.

                                Steve

                                Actually, I've just tried to set the hour to 4 and clicked save, go out and back in and it's reverting to 1 again.

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                                • stephenw10S Offline
                                  stephenw10 Netgate Administrator
                                  last edited by

                                  Hmm, you're right it does seem to revert to hour 0 for me. However the actual cronjob remains correct.
                                  If you install the Cron package you can see that and you can also set a minutes value there to offset it. That will revert if you resave the ACB settings but you should not need to do that.

                                  Steve

                                  S 1 Reply Last reply Reply Quote 0
                                  • stephenw10S Offline
                                    stephenw10 Netgate Administrator
                                    last edited by

                                    Ah that's a known issue that's fixed in 2.5.2:
                                    https://redmine.pfsense.org/issues/11946

                                    Steve

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                                    • S Offline
                                      spetersen @stephenw10
                                      last edited by

                                      @stephenw10 Still having problems, can you review my device ID and see what you get in the logs on your side?

                                      stephenw10S 1 Reply Last reply Reply Quote 0
                                      • S Offline
                                        SMLunn @stephenw10
                                        last edited by

                                        @stephenw10 said in Auto configuration backup shows no backups:

                                        Hmm, you're right it does seem to revert to hour 0 for me. However the actual cronjob remains correct.
                                        If you install the Cron package you can see that and you can also set a minutes value there to offset it. That will revert if you resave the ACB settings but you should not need to do that.

                                        Steve

                                        Thanks Steve, I've used the Cron package to make the change to the job. IMHO, it might be worth having the ACB UI able to adjust the minutes without having to install a seperate package :)

                                        Thanks for your assistance

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                                        • stephenw10S Offline
                                          stephenw10 Netgate Administrator
                                          last edited by

                                          Yeah it's in 2.5.2 with a random number of minutes by default:

                                          Screenshot from 2021-06-30 16-27-07.png

                                          S 2 Replies Last reply Reply Quote 1
                                          • stephenw10S Offline
                                            stephenw10 Netgate Administrator @spetersen
                                            last edited by

                                            @spetersen

                                            We are not seeing anything logged with that NDI. However your backup file is very large compared to most. We are testing to see if you're hitting a limit there.

                                            Steve

                                            S 1 Reply Last reply Reply Quote 0
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