NUT package (2.8.0 and below)

racecarr

vendorid=09ae
productid=2012
offdelay=60

how on earth did you get your SMART1500LCD to even show up and stay connected. Mine just disconnects (and immediately reconnects) every 10 seconds (approx.).
I'm using an old NetGate SG-4860:
Plug-in USB

ugen0.4: <Tripp Lite Tripp Lite UPS> at usbus0
uhid0 on uhub1
uhid0: <Tripp Lite Tripp Lite UPS, class 0/0, rev 1.10/0.09, addr 4> on usbus0

Every 10 seconds (or so) it disconnects

ugen0.4: <Tripp Lite Tripp Lite UPS> at usbus0 (disconnected)
uhid0: at uhub1, port 2, addr 4 (disconnected)
uhid0: detached

usbconfig
ugen0.1: <Intel EHCI root HUB> at usbus0, cfg=0 md=HOST spd=HIGH (480Mbps) pwr=SAVE (0mA)
ugen0.2: <vendor 0x8087 product 0x07db> at usbus0, cfg=0 md=HOST spd=HIGH (480Mbps) pwr=SAVE (0mA)
ugen0.3: <Generic Ultra Fast Media> at usbus0, cfg=0 md=HOST spd=HIGH (480Mbps) pwr=ON (96mA)
ugen0.4: <Tripp Lite Tripp Lite UPS> at usbus0, cfg=0 md=HOST spd=LOW (1.5Mbps) pwr=ON (0mA)

I even tried using the same extra arguments to usbhid driver that you showed in your settings but I don't think it matters since the USB device keeps disconnecting.
Perhaps I'm just unlucky

Broadcast Message from root@pfSense.localdomain (no tty) at 14:31 EDT ...

Communications with UPS tripplite lost

Broadcast Message from root@pfSense.localdomain (no tty) at 14:31 EDT ...

UPS tripplite is unavailable

upscmd -l tripplite
Error: Driver not connected

dennypage

@racecarr said in NUT package:

Plug-in USB
ugen0.4: <Tripp Lite Tripp Lite UPS> at usbus0
uhid0 on uhub1
uhid0: <Tripp Lite Tripp Lite UPS, class 0/0, rev 1.10/0.09, addr 4> on usbus0

Every 10 seconds (or so) it disconnects

Start with basics. Disable NUT. Reboot pfSense.

Does the log still fill with disconnect/reconnect messages every 10 seconds?

If so, do you have a USB hub in-line with the UPS? If you do, try removing it.

JonathanLee

@racecarr I would test the USB cable also. Just to be sure. I have a Cyber power system it works great. Saved my Java programming final one year. Power went out during the timed test, last 10 mins.

whoami TM

@racecarr not sure if you read all my posts but the conclusion was I returned the Tripplite Smart1500 back to amazon because I couldnt get it to work with NUT the way I needed and bought a APC BGM1500B and a rack shelf. The APC just worked and did everything with NUT I needed it to do. I am also running a Netgate SG-4860-1u

racecarr

@whoami-tm yeah it does seem like a potential big waste of time. I got the Tripp-Lite for free so I figured I would try and make it work.
Ironically it seems to work great when plugged in to a Mac

renegade

Hello,

I have at home a VDSL line as main and a LTE Netgear Modem as backup.
Both are configured in pfSense as Multi WAN Failover Gateway.
PfSense Plus 22.0. A n APC USP is connected directly via USB.
Nut is installed and working fine.
However when one of both connections drops e.g. due high ping latency I get an message by PfSense that the UPS has been disconnected from pfsense.
Why has the Gateway an impact to the nut service?
How can I avoid that nut throws an error when one of both gateways gets down?

dennypage

@renegade A gateway failover results in pfSense restarting all packages. The reason is that pfSense does not know which services are impacted by the gateway and which are not. If you had a single gateway you could just disable the gateway monitoring action, but with two gateways that you are switching between I don't believe there is anything you can do currently. Perhaps in the future.

Gertjan

@renegade said in NUT package:

I get an message by PfSense that the UPS has been disconnected from pfsense

Can you show the message ?

renegade

@dennypage Alright, thank you. Understood and good to know that I can stop trying testing different things.

@gertjan I‘ll configured pushover to send me messages:

Firewall: firewall.home
UPS Notification from firewall.home - Mon, 24 Oct 2022 03:47:12 +0200

Communications with UPS ups lost

————————————-

Firewall: firewall.home
UPS Notification from firewall.home - Mon, 24 Oct 2022 03:47:17 +0200

Communications with UPS ups established

Gertjan

@renegade

You've checked "Enable notifications" :

?

occamsrazor

@gwaitsi said in NUT package:

@Teken did you look at my post above?

http://rogerprice.org/NUT/ConfigExamples.A5.pdf
i believe the scenario you require is covered in the examples.

I was also told the scenario i wanted is not supported....just needed to change from a bash based script to a shell based on and everything turned on.

@teken or @gwaitsi - Did you ever find a way to do this - read the status from multiple UPS units into NUT? I just made a post along similar lines before finding these messages. But that rogerprice.org website seems to be down now, did either of you by chance save that PDF?

4o4rh

@occamsrazor no. the more I thought about the problem, I put it on the back burner.

I have a dumb battery on the J1900
I have an APC smart UPS on the NAS upstairs
in between are a couple of switches.

a) if I shut the J1900 down after x minutes due to loss of comms,
I wouldn't be able to restart it because you can't use the netgear switches as a WakeOnLAN for provider

b) I am now using ZFS as pfsense the file system and I should get about 30-60min with the battery.
If the outage is longer, the ZFS should provide a more resilient recovery (I think). I can then simply use the PowerOn Restore BIOS option to force the restart.

On balance, I decided it was easier to take the risk of a long outage and get the benefit of an autorestart. Of course, it would have been a different story if i could have used the netgear switches to trigger WakeOnLAN for the pfsense box

DaddyGo

NUT (2.7.4_20) with CyberPower RMCARD205 incorrect decimal point (0.1) vari.: battery.runtime

Problem with CyberPower RMCARD205 + NUT installations, maybe it's time to switch to 2.8 ( https://www.freshports.org/sysutils/nut ), as the "snmp-ups" driver does not include this type either.
The problem with this wrong value is that, the shutdown threshold slips by, say, from a few minute (20%) - to a few hour :) and thus, - the UPS protection does not work in real time.
(because it "thinks" there are 5 hours left in the batteries, but in fact there are only 5 minutes left)

I repeat, only with this network SNMP card which we use RMCARD205 and unfortunately with the old driver set "driver.list" - snmp-ups...

OLD "snmp-ups" file in pfS inst driver.list NUT.:

RMCARD205 web interface:

pfS NUT console:

According to new compatibility:

dennypage

@daddygo said in NUT package:

maybe it's time to switch to 2.8

Pending pull request and redmine issue.

DaddyGo

@dennypage

Hi Denny,

Super then we thought of one (2.8) and hope it will happen quickly as we have purchased 10 pcs. 1.5KVA UPS units with RMCARD205.
(I say softly - yeah, my fault for not checking the pfS NUT package and the RMACARD drivers first)

Anyway thanks for your sacrificial work with this package, I have been watching it for a while...

Viper_Rus

This post is deleted!

dennypage

@Viper_Rus i assume you found the answer to supporting Synology elsewhere in the thread.

mrsunfire

I‘m having the issue that I get a shutdown loop after the UPS battery is empty.

pfSense shutdown as expected. After power restores the UPD turns on and pfSense boots up. Couple of seconds later the UPS is doing battery check. This seems to trigger pfSense to shutdown again and turns of UPS aswell. This loop continues until I unplug communication to the UPS and wait that battery gets fully charged.

You can see here that the input power is available but the UPS is getting the signal from pfSense to not charge. After couple of seconds pfSense and UPS shutdown.

Screenshot 2022-12-11 103342.jpg

dennypage

@mrsunfire please post your config. And your UPS model.

mrsunfire

@dennypage Config is vanilla (no change). UPS is APC Backups Pro 550 via USB.