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[SOLVED] ntopng can't load the page

General pfSense Questions
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  • G
    gustavo4001
    last edited by Oct 28, 2016, 11:36 AM

    Where I can to configure it?

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    • V
      viragomann
      last edited by Oct 28, 2016, 11:53 AM

      What? Just try https://192.168.1.1:3000 instead of http://192.168.1.1:3000

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      • G
        gustavo4001
        last edited by Oct 28, 2016, 11:58 AM

        Ahh Ok… I tried with both http and https but the problem persist  :( ... I am thinking ... if I changed pfSense for use it with http (no https)? Where I could to configure it? it is possible?

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        • V
          viragomann
          last edited by Oct 28, 2016, 12:26 PM

          In System > Advanced > Admin Access. But this will make no difference.

          Just seen your WAN IP is 192.168.1.1.  So have you unchecked "Block private networks" in the interface settings?

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          • G
            gustavo4001
            last edited by Oct 28, 2016, 2:06 PM

            My WAN IP don't is 192.168.1.1, so 192.168.1.1 is my LAN IP. WAN IP and W2 IP are static IPs provide by my ISP… for LAN IP and WAN IP and W2 IP I have unchecked Block private networks

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            • V
              viragomann
              last edited by Oct 28, 2016, 2:36 PM

              @gustavo4001:

              My WAN IP don't is 192.168.1.1, so 192.168.1.1 is my LAN IP.

              So you've set the rule for accessing pfSense on the wrong interface.
              Open the rule and change the interface to LAN.

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              • G
                gustavo4001
                last edited by Oct 28, 2016, 3:16 PM

                I corrected it, but problem persist, see you new jpg attached on bottom image …

                pfsense-ntopng-2.jpg
                pfsense-ntopng-2.jpg_thumb

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                • V
                  viragomann
                  last edited by Oct 28, 2016, 3:44 PM

                  Again: https://192.168.1.1:3000
                  !

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                  • G
                    gustavo4001
                    last edited by Oct 28, 2016, 4:10 PM

                    For I do fast I copy and paste only botton jpg, but I tested for both way, http://192.168.1.1:3000 and https://192.168.1.1:3000 don't works, same problem

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                    • V
                      viragomann
                      last edited by Oct 28, 2016, 4:20 PM

                      I see. So edit the rule allowing the access and enable logging.
                      Also enable logging of the default block rule in Status > System Logs > Settings.

                      Then check the firewall logs for entries relating to the access to 192.168.1.1:3000.

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                      • G
                        gustavo4001
                        last edited by Oct 28, 2016, 4:40 PM

                        I enabled logs for the rula and enabled logs of default block rule. No traces for 192.168.1.1 , but yes traces for rest IPs of my LAN. I think no problem of firewall, could be IIS of pfSense is stopped? I unknow I am thinking…. :-\

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                        • V
                          viragomann
                          last edited by Oct 28, 2016, 5:00 PM

                          That makes no sense. Since your are able to access the Web GUI at 192.168.1.1 from a PC you should also be able to access 192.168.1.1:3000 as long as there is no other device between the PC and pfSense which block that.

                          Albeit if ntopng isn't working you must see the access in the firewall logs.

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                          • G
                            gustavo4001
                            last edited by Oct 28, 2016, 5:21 PM

                            Now I have a great problem. I was to advanced configuration and I changed pfSense protocol to HTTP (it was setted in HTTPS). So I closed the browser, but when I try open now http://192.168.1.1 it wait… waut and not load!!!!!!! go by timeout... Also when display timeout automatically it change URL to https://192.168.1.1  :-[

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                            • V
                              viragomann
                              last edited by Oct 28, 2016, 5:29 PM

                              The only quick idea I have to this, you can set it back to https in the console interface.
                              Go through the LAN address setting, set the IP and mask again. At the end of this you will be ask if you want to allow access via https.

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                              • G
                                gustavo4001
                                last edited by Oct 28, 2016, 10:03 PM

                                Finally I solved webConfigurator access enter by 8) Shell in console and editig /conf/config.xml , so I have put <protocol>https</protocol> so I restart and it works, by some cause it works only with with https, so I think it is root of the problem ntopng not load , it still persist

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                                • P
                                  ptt Rebel Alliance
                                  last edited by Oct 28, 2016, 10:09 PM

                                  ??? What about squid/squidGuard, maybe they are related to the issue ?

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                                  • G
                                    gustavo4001
                                    last edited by Oct 28, 2016, 10:18 PM

                                    I suspect it, but I review configuration and not seen strange thing, I have 2 pfSense in 2 disticts phisical LAN, recently I seen other pfSense in other LAN (distinct phisical location) allow use protocol http so I installed ntopng package and IT WORKS!!!! … so I must solve in first LAN something of configuration I think because there is still the problem persists and I think because not can use http protocol

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                                    • G
                                      gustavo4001
                                      last edited by Oct 28, 2016, 11:57 PM

                                      Finally I have gotten it to work! … I does next steps: 1) Reconfigure webgui protocol with http and port 80 (back I not have put 80, only http) ; 2) Restart pfSense and it works! ; 3) I erased package ntopng ; 4) Restart pfSense ; 5) I installed again package ntopng ; 6) Restart pfSense ; 7) All works!!!!! thank you very much for your interest in my problem!

                                      1 Reply Last reply Reply Quote 0
                                      • A
                                        aeleus
                                        last edited by Apr 4, 2017, 6:53 PM

                                        Just reboot pfsense after installing and configuring ntopng.

                                        I just installed ntopng 0.8.6_1 on pfsense 2.3.3-RELEASE-p1.

                                        ntopng times out

                                        Restarted the ntopng service - still times out.

                                        Reboot the pfsense server - ntopng now works.

                                        No configuration changes or firewall rules required.

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                                        • D
                                          denitrosubmena
                                          last edited by Mar 22, 2019, 12:24 AM

                                          ntop still wont work even after restarting pfsense
                                          this is not solved

                                          anyone else having this problem?

                                          using pfsense 2.4.4-RELEASE-p1

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