Update SG-4860 to 2.4.0 failed

  • Hi,

    I'm trying to update my SG-4860 from 2.3.4-P1 to 2.4.0.

    On the dashboard it keeps running "Obtaining update status" for a couple of minutes. When it finally give the message "update 2.4.0 available", I start the update. After that it gives for almost 5 minutes the message "Please wait while the update system initializes" and after that it give the error "System update failed".

    I rebooted my SG-4860 twice and tried to update with a different browser, but this didn't solve this issue.

    How can I solve this issue and where can I check what is going wrong?

    Thanks in advance!
    ![PFSENSE update-1.jpg](/public/imported_attachments/1/PFSENSE update-1.jpg)
    ![PFSENSE update-1.jpg_thumb](/public/imported_attachments/1/PFSENSE update-1.jpg_thumb)
    ![PFSENSE update-2.jpg](/public/imported_attachments/1/PFSENSE update-2.jpg)
    ![PFSENSE update-2.jpg_thumb](/public/imported_attachments/1/PFSENSE update-2.jpg_thumb)

  • Galactic Empire Netgate

    Try running option 13 from the console or ssh.

  • Thanks for your reply Ivor.

    Lucky I was already started trying to update via console. The update is successfully finished now. But it took 3 hours and half to complete.
    Is it normal it takes so long?

  • Galactic Empire Netgate

    It's definitely not normal. It shouldn't take longer than a few minutes. Are you sure you don't have internet issues?

  • My internet is working fine on all my workstations. I get the speeds which my ISP promises me (arrount 90Mb/s down & 14Mb/s up).

    But when I go to my dashboard at the "version" tile, it is indeed very long loading for "obtaining update status" This is sins a few weeks ago, when I made a OpenVPN site-to-side tunnel (to a SG-1000). The tunnel is working perfect. But I had no idea it have so much impact on a update.

    I think I have a quite simple config:

    PPPoE (WAN)
    4x VLAN
    a few firewall rules and port forwards
    This SG-4860 is running as a OpenVPN site-to-site server (for 1 client)
    and only 2 packages installed: ntopng & netgate_core_boot_upgrade

    Went maybe something wrong with my VPN tunnel?

    ![PFSENSE Dashboard.jpg](/public/imported_attachments/1/PFSENSE Dashboard.jpg)
    ![PFSENSE Dashboard.jpg_thumb](/public/imported_attachments/1/PFSENSE Dashboard.jpg_thumb)