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    Random reboots

    Scheduled Pinned Locked Moved Official Netgate® Hardware
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    • D
      dbinoj
      last edited by

      I'm also having the same issue in a 3100. Random restarts. I'm suspecting temperature. It constantly runs at 70+. I've seen 77-78 at a point. Couldn't get to log historical data of temperature though.

      wgstarksW 1 Reply Last reply Reply Quote 0
      • wgstarksW
        wgstarks @dbinoj
        last edited by wgstarks

        @dbinoj said in Random reboots:

        Couldn't get to log historical data of temperature though.

        Yeah, I'd lover to know how to do this as well. The clean install seems to have fixed my issue though [fingers crossed].

        Box: SG-4200

        1 Reply Last reply Reply Quote 0
        • DerelictD
          Derelict LAYER 8 Netgate
          last edited by Derelict

          Is it sitting on top of something hot? The base plate of the 3100 is a passive heat sink so if it doesn't have decent airflow it would likely warm up.

          Chattanooga, Tennessee, USA
          A comprehensive network diagram is worth 10,000 words and 15 conference calls.
          DO NOT set a source address/port in a port forward or firewall rule unless you KNOW you need it!
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          D 1 Reply Last reply Reply Quote 0
          • D
            dbinoj @Derelict
            last edited by

            @derelict Yeah, it was on top of a mac mini and ambient temp is ~32c. Now after moving from the mac mini's top, temperature is at 67c.

            At what temperature the 3100 resets itself?

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            • stephenw10S
              stephenw10 Netgate Administrator
              last edited by

              I have not personally ever seen it reset due to overheating even when load testing.
              I know that during manufacturer testing they were run in up to 65°C ambient so I would expect quite a bit hotter than what you're seeing.

              Steve

              1 Reply Last reply Reply Quote 0
              • M
                msf2000
                last edited by

                If overheating is indeed the root cause, I'm very concerned that the sg-3100 does not have an adequate heatsink. Are owners expected to place the device on a ice block? There's barely 1/8 of an inch clearance with the rubber feet. How are owners supposed to get airflow from underneath?

                wgstarksW stephenw10S 2 Replies Last reply Reply Quote 0
                • wgstarksW
                  wgstarks @msf2000
                  last edited by

                  @msf2000
                  I think it’s unlikely that my reboots were due to overheating since a clean install seems to have corrected the problem. Still keeping my fingers crossed, but it’s been 2 weeks with no reboots.

                  Box: SG-4200

                  1 Reply Last reply Reply Quote 0
                  • stephenw10S
                    stephenw10 Netgate Administrator
                    last edited by

                    This post is deleted!
                    1 Reply Last reply Reply Quote 0
                    • stephenw10S
                      stephenw10 Netgate Administrator @msf2000
                      last edited by

                      @msf2000

                      They are not and there is no problem as far as I know. As I said they were tested to far higher temperatures.

                      Steve

                      D 1 Reply Last reply Reply Quote 0
                      • D
                        dbinoj @stephenw10
                        last edited by

                        @stephenw10 hopefully they are not. I've never had a reboot after I moved mine from top of a Mac mini to a rack tray. So I thought it must be the temperature. If not, that reboot will be a mystery for me because there is no logs.

                        1 Reply Last reply Reply Quote 0
                        • wgstarksW
                          wgstarks
                          last edited by

                          I thought this issue had resolved itself but looks like I was wrong. Just had another unexpected reboot. Nothing in the logs and nothing captured via serial console messages.

                          Oct 14 08:10:12	php		/usr/local/pkg/apcupsd_mail.php: Message sent to walterstarks@icloud.com OK
                          Oct 14 08:11:25	apcupsd	33988	Communications with UPS restored.
                          Oct 14 08:11:27	php		/usr/local/pkg/apcupsd_mail.php: Message sent to walterstarks@icloud.com OK
                          Oct 14 13:10:02	snort	33227	invalid appid in appStatRecord (4385)
                          Oct 14 14:25:00	snort	33227	invalid appid in appStatRecord (4385)
                          Oct 14 16:30:01	php-fpm	22709	/diag_backup.php: Successful login for user 'backup' from: 10.0.1.20 (Local Database)
                          Oct 14 18:24:06	syslogd		kernel boot file is /boot/kernel/kernel
                          Oct 14 18:24:06	kernel		Copyright (c) 1992-2018 The FreeBSD Project.
                          Oct 14 18:24:06	kernel		Copyright (c) 1979, 1980, 1983, 1986, 1988, 1989, 1991, 1992, 1993, 1994
                          Oct 14 18:24:06	kernel		The Regents of the University of California. All rights reserved.
                          Oct 14 18:24:06	kernel		FreeBSD is a registered trademark of The FreeBSD Foundation.
                          

                          No idea where to go from here. ❓

                          Box: SG-4200

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