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    SG-3100 Factory Reset Reboot Loop

    Official Netgate® Hardware
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    • E
      emsjessec last edited by

      I received an SG-3100 and connected to it via Ethernet. I was able to log in using the settings with the default username and password. I transferring the settings from an SG-2220.

      The SG-3100 rebooted and was not accessible afterwards via Ethernet. I tried a hard factory reset (30+ seconds holding button) but that doesn't restore it back to the original state.

      The router appears to be stuck in a reboot loop. I can see it over the USB serial port and watch the boot process.

      How can I restore the device back to the state when it was powered on for the first time?

      1 Reply Last reply Reply Quote 0
      • johnpoz
        johnpoz LAYER 8 Global Moderator last edited by johnpoz

        @emsjessec said in SG-3100 Factory Reset Reboot Loop:

        I tried a hard factory reset (30+ seconds holding button)

        Where did you get the idea that is an option?

        https://www.netgate.com/docs/pfsense/solutions/sg-3100/index.html

        https://www.netgate.com/docs/pfsense/config/factory-defaults.html

        Your going to want to reinstall pfsense most likely.

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        • E
          emsjessec last edited by

          Is there an ISO image for the SG-3100 that I can download? Is the reinstall done via USB port?

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          • johnpoz
            johnpoz LAYER 8 Global Moderator last edited by

            https://www.netgate.com/docs/pfsense/solutions/sg-3100/reinstall-pfsense.html

            E 1 Reply Last reply Reply Quote 0
            • E
              emsjessec @johnpoz last edited by

              @johnpoz

              Is it possible to download the factory image without buying a support subscription?

              mtarbox 1 Reply Last reply Reply Quote 0
              • mtarbox
                mtarbox @emsjessec last edited by

                @emsjessec

                If you no longer have an active portal subscription, please contact support to re-enable access to the image free of charge.

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                • johnpoz
                  johnpoz LAYER 8 Global Moderator last edited by

                  That info is right there in the link I posted about contacting support ;)

                  Did you not create a portal account?

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                  • E
                    emsjessec last edited by

                    Is an account required? If so, where can I find the Netgate Device ID to get a free 1-year?

                    1 Reply Last reply Reply Quote 0
                    • ivor
                      ivor Galactic Empire last edited by

                      If this is a brand new purchase, you should have received an instruction card. First go to the following link and register your device https://www.netgate.com/register/

                      After that you will have access to portal.pfsense.org from where you will be able to download the latest factory images for your unit.

                      Check out the following links as well:

                      • Product pages
                      • Re-installation guide
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                      • E
                        emsjessec last edited by

                        I did receive an instruction card. Where can I find the "* Netgate Device ID (NDI) For free access" ?

                        My router is not working over HTTP, only Serial Terminal USB.

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                        • ivor
                          ivor Galactic Empire last edited by

                          NDI is displayed right on the top of the default console screen once pfSense boots, among with other info like WAN and LAN IP and so on.

                          It shows device model, serial and NDI.

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                          • E
                            emsjessec last edited by

                            The router is stuck in a reboot loop so I cannot see the Negate Device ID. Can someone send me the ISO file? pfSense-netgate-SG-3100-recover-2.4.3-RELEASE-p1-armv6.img.gz

                            1 Reply Last reply Reply Quote 0
                            • ivor
                              ivor Galactic Empire last edited by

                              In that case, try the following, as I think you may be experiencing file system corruption.

                              1. At the SG-3100 console press any key to interrupt the boot loader when you see:
                                Hit [Enter] to boot immediately, or any other key for command prompt.

                              At the prompt enter: boot -s

                              That will boot in single user mode to a question asking for a path to the shell, just press return to reach the # prompt.

                              1. At the # prompt run the following command: /sbin/fsck -y /

                              Run the fsck command at least 3 times; Repeat the command until no errors are reported, even if fsck claims the filesystem has been marked "clean".

                              1. Reboot by running: /sbin/reboot

                              It should boot normally. Let me know how that goes!

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                              • E
                                emsjessec last edited by

                                The device displays the message, "Waiting for Internet connection to update pkg metadata and finish package reinstalationUpdating pfSense-core repository catalogue...". The current LAN uses 192.168.1.* and the Internet IP is set statically.

                                Is there a way to skip the update?

                                1 Reply Last reply Reply Quote 0
                                • ivor
                                  ivor Galactic Empire last edited by

                                  Okay, let's make this easier for you. Can you please contact our support and reference this thread? They will be able to assist you with access to our portal and re-installing pfSense. Simply register and submit a ticket at the following link: https://go.netgate.com/support/login

                                  Thanks!

                                  1 Reply Last reply Reply Quote 0

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