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    [Help] ntopng not displaying Minute Interface Top Talkers

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    • stephenw10S
      stephenw10 Netgate Administrator
      last edited by

      What pfSense version are you running? It looks like maybe a 2.4.5 snapshot?

      If so you should ask in development really.

      Steve

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      • M
        MrAmos123
        last edited by 

        2.4.4-RELEASE (amd64) 
built on Thu Sep 20 09:03:12 EDT 2018 
FreeBSD 11.2-RELEASE-p3

        I believe I'm on the latest Stable build available.

        Any idea how I can fix ntopng? I have tried rebooting pfSense and restarting ntopng service, both didn't help. I don't want to clear ntopng's data in an attempt to fix it honestly as it's nearly a year's worth of data.

        1 Reply Last reply Reply Quote 0
        • stephenw10S
          stephenw10 Netgate Administrator
          last edited by stephenw10

          Weird my test box was only showing 0.8.13_2 available for some reason. Another box shows 0.8.13_3 which looks current.
          However I see ntopng Community Edition v.3.6.181102
          Your ntop version looks old for some reason.

          The 'Minute Interface Top Talkers' data does not appear immediately though. Do you not see it on any time-frame? I don't have enough data since I just installed to test it but I do see it on 5m after some time.

          0_1541896736996_Selection_508.png

          Steve

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          • M
            MrAmos123
            last edited by MrAmos123

            Thanks for your reply again, but that's weird...

            I can't get v.3.6.X ever, I've never had it install v.3.6.X

            https://i.imgur.com/ECQejxQ.png

            https://i.imgur.com/E8UFJzS.png (pfSense Community Edition)

            I just tried reinstalling ntopng but that didn't do much honestly.

            And no, I can have it Historical data open for 20 minutes, on any timeframe tab and it will not display the Minute Interface Top Talkers.

            Any idea how to force ntopng to update to v.3.6X?

            EDIT: https://i.imgur.com/JVHTcBj.png Looking at dependencies and it does say "ntopng-3.6.d201800910,1", weird.

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            • stephenw10S
              stephenw10 Netgate Administrator
              last edited by

              You don't see it as a dependency in the package manager?

              0_1541943604989_Selection_509.png

              You might be able to pkg upgrade it from the command line but I'm not sure what effect that might have.
              3.4.X isn't even in our pkg repo so unless you have at some point added a different repo manually it's hard to explain how you have ended up with it.

              Steve

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              • M
                MrAmos123
                last edited by

                We commented at exactly the same time haha, see my edit. :)

                ntopng-3.6.d201800910,1 is what I have and seems to match up with yours.

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                • stephenw10S
                  stephenw10 Netgate Administrator
                  last edited by

                  Hmm, maybe just something cached then. Try:

                  [2.4.4-RELEASE][admin@xtm800.stevew.lan]/root: pkg info -x ntopng
ntopng-3.6.d201800910,1
pfSense-pkg-ntopng-0.8.13_3

                  Steve

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                  • johnpozJ
                    johnpoz LAYER 8 Global Moderator
                    last edited by

                    Hey stephenw10 are you saying 2.4.4 should see 8.13_3 in package manager?

                    I am seeing 13_2 as what is avail
                    0_1541947386173_ntopngavail.png

                    An intelligent man is sometimes forced to be drunk to spend time with his fools
                    If you get confused: Listen to the Music Play
                    Please don't Chat/PM me for help, unless mod related
                    SG-4860 24.03 | Lab VMs 2.7.2, 24.03

                    GrimsonG 1 Reply Last reply Reply Quote 0
                    • GrimsonG
                      Grimson Banned @johnpoz
                      last edited by

                      @johnpoz said in [Help] ntopng not displaying Minute Interface Top Talkers:

                      Hey stephenw10 are you saying 2.4.4 should see 8.13_3 in package manager?

                      I am seeing 13_2 as what is avail

                      I see 8.13_3 on 2.4.4 CE on AMD64, I don't have an ARM device to check with. Try a "pkg update -f" on the console and look for error messages.

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                      • stephenw10S
                        stephenw10 Netgate Administrator
                        last edited by

                        Yes. At least as far as I can see. Though I also saw 0.8.13_2 reported on one box.

                        Ah, that was only commited recently:
                        https://github.com/pfsense/FreeBSD-ports/commit/72bd65bb1fef00196770f734b78770236f591e17#diff-e5919fae5516fb0e52c4cfef76e364a1

                        And now I check it seems like it hasn't made it into the Factory repo yet. That's the difference between those boxes.

                        I'll see what's happening.

                        Steve

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                        • M
                          MrAmos123
                          last edited by

                          @stephenw10 it seems you're right, and it's cached for some odd reason.

                          [2.4.4-RELEASE][root@pfSense.local.lab]/root: pkg info -x ntopng
ntopng-3.4.d20180604,1
pfSense-pkg-ntopng-0.8.13_3

                          I'm unsure how to amend this unfortunately.

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                          • stephenw10S
                            stephenw10 Netgate Administrator
                            last edited by

                            I would uninstall and then re-install the package (rather than re-installing directly). It should keep all the data as long as you still have Keep Data/Settings checked in the ntopng settings.

                            Steve

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                            • M
                              MrAmos123
                              last edited by MrAmos123

                              Okay, that amended the package version and installed the latest(?) v.3.6.181102, however, the same problem still exists where I'm unable to see Minute Interface Top Talkers... :(

                              https://i.imgur.com/QCOrQfh.png

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                              • M
                                MrAmos123
                                last edited by

                                Update; I took a snapshot beforehand but... I deleted all data, unchecked 'keep data' uninstalled, and reinstalled ntopng and it still does not have information displayed next to Minute Interface Top Talkers...

                                https://i.imgur.com/AlK2ciN.png

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                                • stephenw10S
                                  stephenw10 Netgate Administrator
                                  last edited by

                                  Hmm, I'm not really sure how that feature is supposed to work. It's not something I ever use normally.
                                  It certainly seems a bit variable here. It doesn't always appear.

                                  It might be something that needs to go upstream to ntop.

                                  Steve

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                                  • M
                                    MrAmos123
                                    last edited by

                                    Weird, usually it just displays the machine with the highest bandwidth usage, I use it sometimes just to see who's the peak user at specific times, but it's not super important, just thought I'd share the issue.

                                    Please let me know if I can help in further testing.

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                                    • M
                                      MrAmos123
                                      last edited by

                                      EDIT: It's now working??? https://i.imgur.com/dlH3bHA.png

                                      I didn't do anything, it just suddenly started working again since data wipe? uhh

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                                      • stephenw10S
                                        stephenw10 Netgate Administrator
                                        last edited by

                                        Mmm, I have found it intermittent at best. No way to know what's happening there without digging much deeper.

                                        In previous versions that appeared immediately?

                                        Steve

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                                        • M
                                          MrAmos123
                                          last edited by

                                          I've never had any issues in 0.8.13_1, 0.8.13_2. I cannot tell you the specific ntopng versions unfortunately without a revision history to match those pfSense versions.

                                          But in these two revisions, it doesn't look like any changes were made in GitHub that should have interfered with my issue.

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                                          • stephenw10S
                                            stephenw10 Netgate Administrator
                                            last edited by

                                            Are you sure it's not something in your browser? Noscript or some adblocker maybe? I'm running both those here.

                                            I'm not seeing a difference between browsers myself but intermittent issues can just 'look' like that.

                                            Steve

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