[Solved] PROBLEMS WITH SERIAL CONSOLE

[jmv43]

Anyone having problems installing Prolific drivers in Windows 10 1803? Drivers are used to gain access to SG-1100.

[wkn]

Hi @jmv43 ,

i used a Profilic 2303 a long time to access the serial console of my pfSense.

But this also stopped working with Windows 10. On the driver download page http://www.prolific.com.tw/US/ShowProduct.aspx?p_id=225&pcid=41 there was an information about this. Maybe your Profilic used has same issue.

I bought some cheap USB-toSerial adapter then and it works since.

BR
wkn

[jmv43]

I never had it installed, need it now to access serial console on the SG-1100 and can't install any of them. Can you be more specific on what you purchased?

THANKS
jmv

[jimp]

Which drivers are you installing?

The console serial device in the SG-1100 is a pl2303

T:  Bus=03 Lev=03 Prnt=10 Port=03 Cnt=04 Dev#= 14 Spd=12  MxCh= 0
D:  Ver= 1.10 Cls=00(>ifc ) Sub=00 Prot=00 MxPS=64 #Cfgs=  1
P:  Vendor=067b ProdID=2303 Rev=04.00
S:  Manufacturer=Prolific Technology Inc. 
S:  Product=USB-Serial Controller D
C:  #Ifs= 1 Cfg#= 1 Atr=a0 MxPwr=100mA
I:  If#= 0 Alt= 0 #EPs= 3 Cls=ff(vend.) Sub=00 Prot=00 Driver=pl2303

The SG-1100 manual contains a link to the drivers at https://prolificusa.com/product/pl2303hx-rev-d-usb-serial-uart-bridge-controller/ -- It's the last driver in the list, labeled Windows Driver Installer Setup Program

[jmv43]

Thanks for your response. I have tried that one also with no results. I have opted for downgrading Windows to 1703 to see what happens.

Thanks
JMV

[jimp]

What do you mean exactly by "no results"?

What shows up in device manager?

[JKnott]

@wkn said in PROBLEMS WITH SERIAL CONSOLE:

Hi @jmv43 ,

i used a Profilic 2303 a long time to access the serial console of my pfSense.

But this also stopped working with Windows 10. On the driver download page http://www.prolific.com.tw/US/ShowProduct.aspx?p_id=225&pcid=41 there was an information about this. Maybe your Profilic used has same issue.

I bought some cheap USB-toSerial adapter then and it works since.

I also have one of those cheap adapters, which I bought several years ago. When I checked it in the Control Panel, there was an error message that said it couldn't start. After installing that driver, it now works.

BTW, I've never had a problem with that adapter in Linux. It just works.

[jmv43]

No results means that the results you were expecting are not there. Nothing has shown up in the device manager.

JMV

[jimp]

@jmv43 said in PROBLEMS WITH SERIAL CONSOLE:

No results means that the results you were expecting are not there.

That is still very ambiguous.

Nothing has shown up in the device manager.

That, however, is a real clue.

If nothing shows up in device manager, perhaps it is not making a good physical connection. Even if you are using the included USB cable, try another one.

[jmv43]

I have tried several cables already as per the troubleshooting with support. I don't have the resources or the skills to perform this procedure. I guess I will be returning the box.

JMV

[tim.mcmanus]

@jmv43 said in PROBLEMS WITH SERIAL CONSOLE:

I have tried several cables already as per the troubleshooting with support. I don't have the resources or the skills to perform this procedure. I guess I will be returning the box.

JMV

All kidding aside, find someone with a Mac and plug it into that. Follow these instructions:

https://docs.netgate.com/pfsense/en/latest/hardware/connecting-to-the-serial-console.html

It will "just work", or at least there's a high probability it will.

[jmv43]

So how many cables should I try?

JMV

[jmv43]

Never mind got a cable, it is working.

[jmv43]

You can consider this problem solved.

Thanks