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    [Solved] PROBLEMS WITH SERIAL CONSOLE

    General pfSense Questions
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    • J
      jmv43
      last edited by stephenw10

      Anyone having problems installing Prolific drivers in Windows 10 1803? Drivers are used to gain access to SG-1100.

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      • W
        wkn
        last edited by

        Hi @jmv43 ,

        i used a Profilic 2303 a long time to access the serial console of my pfSense.

        But this also stopped working with Windows 10. On the driver download page http://www.prolific.com.tw/US/ShowProduct.aspx?p_id=225&pcid=41 there was an information about this. Maybe your Profilic used has same issue.

        I bought some cheap USB-toSerial adapter then and it works since.

        BR
        wkn

        J JKnottJ 2 Replies Last reply Reply Quote 0
        • J
          jmv43 @wkn
          last edited by

          I never had it installed, need it now to access serial console on the SG-1100 and can't install any of them. Can you be more specific on what you purchased?

          THANKS
          jmv

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          • jimpJ
            jimp Rebel Alliance Developer Netgate
            last edited by

            Which drivers are you installing?

            The console serial device in the SG-1100 is a pl2303

            T:  Bus=03 Lev=03 Prnt=10 Port=03 Cnt=04 Dev#= 14 Spd=12  MxCh= 0
            D:  Ver= 1.10 Cls=00(>ifc ) Sub=00 Prot=00 MxPS=64 #Cfgs=  1
            P:  Vendor=067b ProdID=2303 Rev=04.00
            S:  Manufacturer=Prolific Technology Inc. 
            S:  Product=USB-Serial Controller D
            C:  #Ifs= 1 Cfg#= 1 Atr=a0 MxPwr=100mA
            I:  If#= 0 Alt= 0 #EPs= 3 Cls=ff(vend.) Sub=00 Prot=00 Driver=pl2303
            

            The SG-1100 manual contains a link to the drivers at https://prolificusa.com/product/pl2303hx-rev-d-usb-serial-uart-bridge-controller/ -- It's the last driver in the list, labeled Windows Driver Installer Setup Program

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            • J
              jmv43
              last edited by

              Thanks for your response. I have tried that one also with no results. I have opted for downgrading Windows to 1703 to see what happens.

              Thanks
              JMV

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              • jimpJ
                jimp Rebel Alliance Developer Netgate
                last edited by

                What do you mean exactly by "no results"?

                What shows up in device manager?

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                J 1 Reply Last reply Reply Quote 0
                • JKnottJ
                  JKnott @wkn
                  last edited by

                  @wkn said in PROBLEMS WITH SERIAL CONSOLE:

                  Hi @jmv43 ,

                  i used a Profilic 2303 a long time to access the serial console of my pfSense.

                  But this also stopped working with Windows 10. On the driver download page http://www.prolific.com.tw/US/ShowProduct.aspx?p_id=225&pcid=41 there was an information about this. Maybe your Profilic used has same issue.

                  I bought some cheap USB-toSerial adapter then and it works since.

                  I also have one of those cheap adapters, which I bought several years ago. When I checked it in the Control Panel, there was an error message that said it couldn't start. After installing that driver, it now works.

                  BTW, I've never had a problem with that adapter in Linux. It just works.

                  PfSense running on Qotom mini PC
                  i5 CPU, 4 GB memory, 32 GB SSD & 4 Intel Gb Ethernet ports.
                  UniFi AC-Lite access point

                  I haven't lost my mind. It's around here...somewhere...

                  1 Reply Last reply Reply Quote 0
                  • J
                    jmv43 @jimp
                    last edited by

                    No results means that the results you were expecting are not there. Nothing has shown up in the device manager.

                    JMV

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                    • jimpJ
                      jimp Rebel Alliance Developer Netgate
                      last edited by

                      @jmv43 said in PROBLEMS WITH SERIAL CONSOLE:

                      No results means that the results you were expecting are not there.

                      That is still very ambiguous.

                      Nothing has shown up in the device manager.

                      That, however, is a real clue.

                      If nothing shows up in device manager, perhaps it is not making a good physical connection. Even if you are using the included USB cable, try another one.

                      Remember: Upvote with the ๐Ÿ‘ button for any user/post you find to be helpful, informative, or deserving of recognition!

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                      J 1 Reply Last reply Reply Quote 0
                      • J
                        jmv43
                        last edited by

                        I have tried several cables already as per the troubleshooting with support. I don't have the resources or the skills to perform this procedure. I guess I will be returning the box.

                        JMV

                        T 1 Reply Last reply Reply Quote 0
                        • T
                          tim.mcmanus @jmv43
                          last edited by

                          @jmv43 said in PROBLEMS WITH SERIAL CONSOLE:

                          I have tried several cables already as per the troubleshooting with support. I don't have the resources or the skills to perform this procedure. I guess I will be returning the box.

                          JMV

                          All kidding aside, find someone with a Mac and plug it into that. Follow these instructions:

                          https://docs.netgate.com/pfsense/en/latest/hardware/connecting-to-the-serial-console.html

                          It will "just work", or at least there's a high probability it will.

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                          • J
                            jmv43 @jimp
                            last edited by

                            So how many cables should I try?

                            JMV

                            1 Reply Last reply Reply Quote 0
                            • J
                              jmv43
                              last edited by

                              Never mind got a cable, it is working.

                              1 Reply Last reply Reply Quote 0
                              • J
                                jmv43
                                last edited by

                                You can consider this problem solved.

                                Thanks

                                1 Reply Last reply Reply Quote 1
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