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[Solved] PROBLEMS WITH SERIAL CONSOLE

Scheduled Pinned Locked Moved General pfSense Questions
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  • J
    jimp Rebel Alliance Developer Netgate
    last edited by Feb 22, 2019, 3:41 PM

    Which drivers are you installing?

    The console serial device in the SG-1100 is a pl2303

    T:  Bus=03 Lev=03 Prnt=10 Port=03 Cnt=04 Dev#= 14 Spd=12  MxCh= 0
    D:  Ver= 1.10 Cls=00(>ifc ) Sub=00 Prot=00 MxPS=64 #Cfgs=  1
    P:  Vendor=067b ProdID=2303 Rev=04.00
    S:  Manufacturer=Prolific Technology Inc. 
    S:  Product=USB-Serial Controller D
    C:  #Ifs= 1 Cfg#= 1 Atr=a0 MxPwr=100mA
    I:  If#= 0 Alt= 0 #EPs= 3 Cls=ff(vend.) Sub=00 Prot=00 Driver=pl2303
    

    The SG-1100 manual contains a link to the drivers at https://prolificusa.com/product/pl2303hx-rev-d-usb-serial-uart-bridge-controller/ -- It's the last driver in the list, labeled Windows Driver Installer Setup Program

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    • J
      jmv43
      last edited by Feb 22, 2019, 3:48 PM

      Thanks for your response. I have tried that one also with no results. I have opted for downgrading Windows to 1703 to see what happens.

      Thanks
      JMV

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      • J
        jimp Rebel Alliance Developer Netgate
        last edited by Feb 22, 2019, 3:51 PM

        What do you mean exactly by "no results"?

        What shows up in device manager?

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        J 1 Reply Last reply Feb 22, 2019, 9:26 PM Reply Quote 0
        • J
          JKnott @wkn
          last edited by Feb 22, 2019, 4:01 PM

          @wkn said in PROBLEMS WITH SERIAL CONSOLE:

          Hi @jmv43 ,

          i used a Profilic 2303 a long time to access the serial console of my pfSense.

          But this also stopped working with Windows 10. On the driver download page http://www.prolific.com.tw/US/ShowProduct.aspx?p_id=225&pcid=41 there was an information about this. Maybe your Profilic used has same issue.

          I bought some cheap USB-toSerial adapter then and it works since.

          I also have one of those cheap adapters, which I bought several years ago. When I checked it in the Control Panel, there was an error message that said it couldn't start. After installing that driver, it now works.

          BTW, I've never had a problem with that adapter in Linux. It just works.

          PfSense running on Qotom mini PC
          i5 CPU, 4 GB memory, 32 GB SSD & 4 Intel Gb Ethernet ports.
          UniFi AC-Lite access point

          I haven't lost my mind. It's around here...somewhere...

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          • J
            jmv43 @jimp
            last edited by Feb 22, 2019, 9:26 PM

            No results means that the results you were expecting are not there. Nothing has shown up in the device manager.

            JMV

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            • J
              jimp Rebel Alliance Developer Netgate
              last edited by Feb 22, 2019, 9:31 PM

              @jmv43 said in PROBLEMS WITH SERIAL CONSOLE:

              No results means that the results you were expecting are not there.

              That is still very ambiguous.

              Nothing has shown up in the device manager.

              That, however, is a real clue.

              If nothing shows up in device manager, perhaps it is not making a good physical connection. Even if you are using the included USB cable, try another one.

              Remember: Upvote with the 👍 button for any user/post you find to be helpful, informative, or deserving of recognition!

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              J 1 Reply Last reply Feb 23, 2019, 2:26 PM Reply Quote 0
              • J
                jmv43
                last edited by Feb 22, 2019, 9:42 PM

                I have tried several cables already as per the troubleshooting with support. I don't have the resources or the skills to perform this procedure. I guess I will be returning the box.

                JMV

                T 1 Reply Last reply Feb 23, 2019, 12:56 AM Reply Quote 0
                • T
                  tim.mcmanus @jmv43
                  last edited by Feb 23, 2019, 12:56 AM

                  @jmv43 said in PROBLEMS WITH SERIAL CONSOLE:

                  I have tried several cables already as per the troubleshooting with support. I don't have the resources or the skills to perform this procedure. I guess I will be returning the box.

                  JMV

                  All kidding aside, find someone with a Mac and plug it into that. Follow these instructions:

                  https://docs.netgate.com/pfsense/en/latest/hardware/connecting-to-the-serial-console.html

                  It will "just work", or at least there's a high probability it will.

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                  • J
                    jmv43 @jimp
                    last edited by Feb 23, 2019, 2:26 PM

                    So how many cables should I try?

                    JMV

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                    • J
                      jmv43
                      last edited by Feb 23, 2019, 4:27 PM

                      Never mind got a cable, it is working.

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                      • J
                        jmv43
                        last edited by Feb 24, 2019, 5:25 PM

                        You can consider this problem solved.

                        Thanks

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