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    SG-4860: Tried to update to new PFSense version. Now status LED red

    Official Netgate® Hardware
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    • U
      utvecklarn last edited by

      Hi everyone,

      I tried to update PFSense on a SG-4860 for the first time. I did it through Auto Update. It said that it would update from 2.2.6 to 2.3.5.
      After I started the update I was not able to contact it anymore. The Status LED is red and after a while it just shuts off. When connecting with Putty through USB/Serial I only get a black screen.
      Is it bricked? I heard something about an Atom-bug in the BIOS?

      Best Regards

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      • dotdash
        dotdash last edited by

        Contact Netgate support.

        1 Reply Last reply Reply Quote 0
        • A
          akuma1x last edited by

          I'll quote from another thread about a misbehaving SG-2220 box:

          Please open a ticket with our support team at https://go.netgate.com

          Include the Serial number of the device for a faster response.

          Jeff

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          • U
            utvecklarn last edited by

            Thank you for your reply. I already tried to create a ticket a week ago, but yesterday I got a statement that it was resolved, but no one has answered anything or provided me with any solution, so then I thought that I would try here instead. I have not payed for any additional support to Netgate, and I bought it a couple of years ago.

            Best Regards

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            • chrismacmahon
              chrismacmahon last edited by

              That's not what I would like to hear, What is your ticket number?

              Need help fast? Our support is available 24/7 https://www.netgate.com/support/

              Do Not PM For Help!

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              • johnpoz
                johnpoz LAYER 8 Global Moderator last edited by

                @utvecklarn said in SG-4860: Tried to update to new PFSense version. Now status LED red:

                bought it a couple of years ago.

                Since its on 2.2.6, which came out in 2015 I would say its a bit over a "couple" of years ;)

                An intelligent man is sometimes forced to be drunk to spend time with his fools
                If you get confused: Listen to the Music Play
                Please don't Chat/PM me for help, unless mod related
                2440 2.4.5p1 | 2x 3100 2.4.4p3 | 2x 3100 22.01 | 4860 22.05

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                • U
                  utvecklarn last edited by

                  The ticket number: INC-25610

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                  • chrismacmahon
                    chrismacmahon last edited by

                    Ahh yes, I see it.

                    The serial number you sent over to us didn't match what we have in the system. Azamat asked for a bit more information.

                    Can you take a picture of the bar code and reply back to that ticket? We should be able to find it from that.

                    Need help fast? Our support is available 24/7 https://www.netgate.com/support/

                    Do Not PM For Help!

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                    • U
                      utvecklarn last edited by

                      Yes, it is a little old, I know. I looked now and it was installed in february 2016.

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                      • A
                        akuma1x last edited by

                        They still offer support for that unit, especially, I believe, hardware support.

                        See here for the product lifecycle info:

                        https://www.netgate.com/support/product-lifecycle.html

                        Jeff

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                        • U
                          utvecklarn last edited by

                          Thank you Chris, yes I saw now that the serial-number was not right. Now I have edited it to the right one.

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                          • johnpoz
                            johnpoz LAYER 8 Global Moderator last edited by

                            I didn't mean to suggest they wouldn't help - just pointing out his estimate of "couple" was a bit off ;) hehehehe

                            An intelligent man is sometimes forced to be drunk to spend time with his fools
                            If you get confused: Listen to the Music Play
                            Please don't Chat/PM me for help, unless mod related
                            2440 2.4.5p1 | 2x 3100 2.4.4p3 | 2x 3100 22.01 | 4860 22.05

                            1 Reply Last reply Reply Quote 0
                            • chrismacmahon
                              chrismacmahon last edited by

                              I have updated your ticket.

                              Please let reply back on the ticket if you have any questions.

                              Need help fast? Our support is available 24/7 https://www.netgate.com/support/

                              Do Not PM For Help!

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                              • johnpoz
                                johnpoz LAYER 8 Global Moderator last edited by

                                So what is the status here? Us curious minds want to know ;)

                                Is he going to RMA the device. Does he need to just reinstall? What?

                                An intelligent man is sometimes forced to be drunk to spend time with his fools
                                If you get confused: Listen to the Music Play
                                Please don't Chat/PM me for help, unless mod related
                                2440 2.4.5p1 | 2x 3100 2.4.4p3 | 2x 3100 22.01 | 4860 22.05

                                1 Reply Last reply Reply Quote 1
                                • chrismacmahon
                                  chrismacmahon last edited by

                                  What happens on our tickets is between us and them.

                                  Need help fast? Our support is available 24/7 https://www.netgate.com/support/

                                  Do Not PM For Help!

                                  1 Reply Last reply Reply Quote 0
                                  • johnpoz
                                    johnpoz LAYER 8 Global Moderator last edited by

                                    Completely agree - was hoping the OP would share..

                                    An intelligent man is sometimes forced to be drunk to spend time with his fools
                                    If you get confused: Listen to the Music Play
                                    Please don't Chat/PM me for help, unless mod related
                                    2440 2.4.5p1 | 2x 3100 2.4.4p3 | 2x 3100 22.01 | 4860 22.05

                                    1 Reply Last reply Reply Quote 0
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