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    Cannot reboot pfsense hardware + software

    Scheduled Pinned Locked Moved Official Netgate® Hardware
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    • GertjanG
      Gertjan
      last edited by

      Then do what the manual says https://docs.netgate.com/pfsense/en/latest/hardware/troubleshooting-disk-check-errors-fsck.html ^^

      No "help me" PM's please. Use the forum, the community will thank you.
      Edit : and where are the logs ??

      1 Reply Last reply Reply Quote 0
      • K
        Koploseus
        last edited by

        Yeah already tried .. ^^ but no success cause its says "fsck not found" ...

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        • GertjanG
          Gertjan
          last edited by

          You did cd to /sbin first ?
          pwd confirmed that are your current dir is /sbin ?
          ls -al fsck confirmes now that you 'see 'fsck' ?

          No "help me" PM's please. Use the forum, the community will thank you.
          Edit : and where are the logs ??

          1 Reply Last reply Reply Quote 0
          • K
            Koploseus
            last edited by Koploseus

            cd not found either...
            When i do ls /sbin/ i can see fsck

            EDIT: For info my shell got an "OK" instead of a sh or bash stuff

            GertjanG 1 Reply Last reply Reply Quote 0
            • GertjanG
              Gertjan @Koploseus
              last edited by

              @Koploseus said in Cannot reboot pfsense hardware + software:

              EDIT: For info my shell got an "OK" instead of a sh or bash stuff

              Ah. No, keep that one for when there is really nothing on the TV any more.
              Reboot, and choose option2 - single user mode.
              You'll be having a more classic shell = sh

              No "help me" PM's please. Use the forum, the community will thank you.
              Edit : and where are the logs ??

              K 1 Reply Last reply Reply Quote 0
              • K
                Koploseus @Gertjan
                last edited by

                @Gertjan yeah , i did and its keep giving me the "OK" shell

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                • GertjanG
                  Gertjan
                  last edited by Gertjan

                  The OK prompts is the very limited boot loader shell.

                  That will be option 3.

                  3c8914bd-e58f-4559-b889-18ab4be58fab-image.png

                  You should use option 2.
                  It's the same as 1 - but no multi tasking.
                  It even proposes you to use the /bin/sh at the ned of the boot.
                  Which allows you to execute fsck and other classic commands.

                  edit : https://forum.netgate.com/topic/140531/how-to-install-pfsense-with-usb/7

                  No "help me" PM's please. Use the forum, the community will thank you.
                  Edit : and where are the logs ??

                  1 Reply Last reply Reply Quote 0
                  • K
                    Koploseus
                    last edited by

                    Yeah i am pressing 2 ahah , but either it start on 1 or 3... or 4 but when i press 2 .. i get the "OK" shell ahah

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                    • GertjanG
                      Gertjan
                      last edited by

                      I propose you take the shortcut solution :
                      Backup your config.
                      Contact Netgate support - ask for a up to date firmware version.
                      Install it - and enjoy.

                      You never will know what happened, but consider this : trying to figure out issue while booting is not an easy one.

                      No "help me" PM's please. Use the forum, the community will thank you.
                      Edit : and where are the logs ??

                      1 Reply Last reply Reply Quote 0
                      • K
                        Koploseus
                        last edited by Koploseus

                        Yeah thats a problem.. we had a cyber attack, and we wanted to know what happened, where did they came from and how.

                        We need those answer , that why i need to fix it! :)

                        and we don't have the support of netgate (we didn't get the premium support)

                        GertjanG 1 Reply Last reply Reply Quote 0
                        • GertjanG
                          Gertjan @Koploseus
                          last edited by Gertjan

                          @Koploseus said in Cannot reboot pfsense hardware + software:

                          We need those answer

                          Does the 5100 has a removable storage ?
                          Consider backup your drive for later analyses.
                          I strongly advise you to contact Netgate. They are very capable of analyse your setup fast and give the best advise.

                          @Koploseus said in Cannot reboot pfsense hardware + software:

                          we didn't get the premium support

                          They always, without limit of time, support it by giving you a recent clean firmware.

                          Btw : being the victim of a cyber attack needs more as a premium support.
                          You have to have the knowledge 'in house' to counter this - or get this knowledge fast.
                          The zero €-$ solution is :
                          Keep all pfSense settings to default - with one exception : you are allowed to give it a name.
                          Only allow ONE device on LAN : the device you use to admin it.
                          All other devices on others OPTx LANs, and they should not be able to connect to the GUI and / or telnet and or SSH. This way, pfSense is save, even if you host zombie networks on your OPTx LANs.
                          Easy to apply.

                          Remember : the biggest dangers on your networks are :
                          The admin.
                          The LANs users.

                          No "help me" PM's please. Use the forum, the community will thank you.
                          Edit : and where are the logs ??

                          1 Reply Last reply Reply Quote 0
                          • K
                            Koploseus
                            last edited by

                            No removable storage :/

                            the backup of the config is in the pfsense ahah

                            i think that the "only" problem right now it that the boot menu (for the sh shell) is "too quick" and that i don't have time to press 2.. or its reading everything else but not the button 2

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                            • stephenw10S
                              stephenw10 Netgate Administrator
                              last edited by

                              It should wait 3 seconds at the boot loader menu, you don't have to be that quick. If you do reach the OK> prompt you should be able to enter boot -s there to reach single user mode.
                              It looks similar to what I might expect if the serial console is not set as primary. It would be set as primary in the SG-5100 unless you imported a config from a previous device?

                              Steve

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                              • K
                                Koploseus
                                last edited by Koploseus

                                boot -s didn't work.

                                I have an update, i have put pfsense livecd on a USB, boot on it, i have done fsck on the right disk... now i have this :

                                Trying to mount root from ufs:/dev/ufsid/5e3dcecfb68b7ca4 [rw]...
                                uhub0: 8 ports with 8 removable, self powered
                                random: unblocking device.
                                CPU: Intel(R) Atom(TM) CPU C3558 @ 2.20GHz (2200.07-MHz K8-class CPU)
                                Origin="GenuineIntel" Id=0x506f1 Family=0x6 Model=0x5f Stepping=1
                                Features=0xbfebfbff<FPU,VME,DE,PSE,TSC,MSR,PAE,MCE,CX8,APIC,SEP,MTRR,PGE,MCA,CMOV,PAT,PSE36,CLFLUSH,DTS,ACPI,MMX,FXSR,SSE,SSE2,SS,HTT,TM,PBE>
                                Features2=0x4ff8ebbf<SSE3,PCLMULQDQ,DTES64,MON,DS_CPL,VMX,EST,TM2,SSSE3,SDBG,CX16,xTPR,PDCM,SSE4.1,SSE4.2,x2APIC,MOVBE,POPCNT,TSCDLT,AESNI,XSAVE,OSXSAVE,RDRAND>
                                AMD Features=0x2c100800<SYSCALL,NX,Page1GB,RDTSCP,LM>
                                AMD Features2=0x101<LAHF,Prefetch>
                                Structured Extended Features=0x2294e283<FSGSBASE,TSCADJ,SMEP,ERMS,NFPUSG,MPX,PQE,RDSEED,SMAP,CLFLUSHOPT,PROCTRACE,SHA>
                                Structured Extended Features3=0xac000400<IBPB,STIBP,ARCH_CAP,SSBD>
                                XSAVE Features=0xf<XSAVEOPT,XSAVEC,XINUSE,XSAVES>
                                IA32_ARCH_CAPS=0x69<RDCL_NO>
                                VT-x: PAT,HLT,MTF,PAUSE,EPT,UG,VPID,VID,PostIntr
                                TSC: P-state invariant, performance statistics

                                and its freezing after that (never had that before)

                                and also, before i had 1 green light and 2 red ... now i have 2 green light.. and 1 down (power are green) but nothing for data i think

                                While i mount my disk on my usb key i was able to find my backups .. didn't get them tho.. didn't know how to do it on minicom

                                for the serial concole, no previous config, all default

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