NUT with Riello Sentinel Pro 2200 USB connection cant make it work

Unoptanio

I confirm that the USB Riello Sentinel Pro 2200 randomly disconnects and does not work.
To make it work again on pfsense I found 2 ways:

go to Services\UPS\Settings and click on save without changing anything
restart the nut service

Unoptanio

@dennypage

Testato quirk anche su RIELLO Sentinel Dual SDU 6KW with USB cable

hw.usb.quirk.0="0x04b4 0x5500 0x0000 0xffff UQ_HID_IGNORE"

https://www.riello-ups.it/products/1-gruppi-di-continuita/117-sentinel-dual-sdu

CSDU6K0AA700RUA

pfsense sees it but after a short time it disconnects

Result of command: /usr/local/etc/rc.d/nut.sh start

starting NUT
kill: No such process
UPS: SentinelDual (primary) (power value 1)
Using power down flag file /etc/killpower
0.000000 [D1] debug level is '6'
0.000199 Duplicate driver instance detected (PID file /var/db/nut/riello_usb-SentinelDual.pid exists)! Terminating other driver!
kill: No such process
listening on ::1 port 3493
listening on 127.0.0.1 port 3493
Can't connect to UPS [SentinelDual] (riello_usb-SentinelDual): Connection refused
kill: No such process
5.006796 [D1] Saving PID 18164 into /var/db/nut/riello_usb-SentinelDual.pid
5.006818 [D5] send_to_all: SETINFO device.type "ups"
5.006927 [D2] Checking device 1 of 1 (04B4/5500)
5.014081 [D2] - VendorID: 04b4
5.014085 [D2] - ProductID: 5500
5.014090 [D2] - Manufacturer: Cypress Semiconductor
5.014091 [D2] - Product: USB to Serial
5.014093 [D2] - Serial Number: unknown
5.014095 [D2] - Bus: 000
5.014097 [D2] - Device: unknown
5.014099 [D2] - Device release number: 0001
5.014100 [D2] Trying to match device
5.014103 [D3] match_function_regex: matching a device...
5.014106 [D2] Device matches
5.014107 [D2] Reading first configuration descriptor
5.014126 [D3] libusb_kernel_driver_active() returned 0
5.014129 [D2] Claimed interface 0 successfully
5.014132 [D3] nut_usb_set_altinterface: skipped libusb_set_interface_alt_setting(udev, 0, 0)
5.014958 [D3] HID descriptor, method 1: (9 bytes) => 09 21 11 01 00 01 22 25 00
5.014961 [D3] HID descriptor length (method 1) 37
5.014962 [D4] i=0, extra[i]=09, extra[i+1]=21
5.014965 [D3] HID descriptor, method 2: (9 bytes) => 09 21 11 01 00 01 22 25 00
5.014968 [D3] HID descriptor length (method 2) 37
5.014970 [D2] HID descriptor length 37
5.016316 [D2] Report descriptor retrieved (Reportlen = 37)
5.016318 [D2] Found HID device
Network UPS Tools - Riello USB driver 0.07 (2.8.0)
Warning: This is an experimental driver.
Some features may not function correctly.

5.016327 [D5] send_to_all: SETINFO ups.vendorid "04b4"
5.016330 [D5] send_to_all: SETINFO ups.productid "5500"
5.016333 [D5] send_to_all: SETINFO driver.version "2.8.0"
5.016336 [D5] send_to_all: SETINFO driver.version.internal "0.07"
5.016339 [D5] send_to_all: SETINFO driver.name "riello_usb"
5.016340 [D2] entering start_ups_comm()

5.017077 [D3] send: features report ok
5.454136 [D3] send ok
5.457287 [D3] read: FFFFFFF0 00 00 00 00 00 00 00
5.473286 [D3] read: FFFFFFF7 02 22 20 47 49 33 38
5.473296 [D5] Header detected: LAST_DATA:0,0,0,0,2,22 buf_ptr:0

5.489286 [D3] read: FFFFFFF7 41 4D 32 30 55 54 39
5.505282 [D3] read: FFFFFFF7 34 38 37 34 30 30 31
5.521283 [D3] read: FFFFFFF6 39 20 43 53 44 55 00
5.537285 [D3] read: FFFFFFF2 36 4B 00 00 00 00 00
5.553282 [D3] read: FFFFFFF2 30 41 00 00 00 00 00
5.569282 [D3] read: FFFFFFF2 41 37 00 00 00 00 00
5.585281 [D3] read: FFFFFFF2 30 30 00 00 00 00 00
5.601281 [D3] read: FFFFFFF2 52 55 00 00 00 00 00
5.617284 [D3] read: FFFFFFF2 41 20 00 00 00 00 00
5.633282 [D3] read: FFFFFFF1 53 00 00 00 00 00 00
5.649281 [D3] read: FFFFFFF2 57 4D 00 00 00 00 00
5.665286 [D3] read: FFFFFFF2 30 37 00 00 00 00 00
5.681283 [D3] read: FFFFFFF2 30 2D 00 00 00 00 00
5.697281 [D3] read: FFFFFFF2 30 31 00 00 00 00 00
5.713282 [D3] read: FFFFFFF2 2D 31 00 00 00 00 00
5.729283 [D3] read: FFFFFFF2 33 31 00 00 00 00 00
5.745282 [D3] read: FFFFFFF2 34 30 00 00 00 00 00
5.761280 [D3] read: FFFFFFF2 30 31 00 00 00 00 00
5.777289 [D3] read: FFFFFFF2 31 31 00 00 00 00 00
5.793283 [D3] read: FFFFFFF2 30 30 00 00 00 00 00
5.809282 [D3] read: FFFFFFF2 31 30 00 00 00 00 00
5.825281 [D3] read: FFFFFFF2 30 30 00 00 00 00 00
5.841284 [D3] read: FFFFFFF1 3D 00 00 00 00 00 00
5.857283 [D3] read: FFFFFFF2 3C 37 00 00 00 00 00
5.873282 [D3] read: FFFFFFF1 03 00 00 00 00 00 00
5.873285 [D5]

End detected: LAST_DATA:30,30,3D,3C,37,3 buf_ptr:68

5.883915 [D3] in read: 68
5.883918 [D3] riello_command ok: 68
5.883919 [D3] Get identif Ok: read byte: 68
5.883921 [D2] Communication with UPS established
5.883926 [D5] send_to_all: SETINFO device.mfr "RPS S.p.a."
5.883929 [D5] send_to_all: SETINFO device.model "CSDU6K0AA700RUA"
5.883932 [D5] send_to_all: SETINFO device.serial "AM20UT948740019 "
5.883936 [D5] send_to_all: SETINFO ups.mfr "RPS S.p.a."
5.883939 [D5] send_to_all: SETINFO ups.model "CSDU6K0AA700RUA"
5.883942 [D5] send_to_all: SETINFO ups.serial "AM20UT948740019 "
5.883944 [D5] send_to_all: SETINFO ups.firmware "SWM070-01-13"
6.306874 [D3] send ok
6.313280 [D3] read: FFFFFFF0 00 00 00 00 00 00 00
6.329279 [D3] read: FFFFFFF7 02 22 20 15 34 30 30
6.329284 [D5] Header detected: LAST_DATA:0,0,0,0,2,22 buf_ptr:0

6.345277 [D3] read: FFFFFFF5 34 36 38 37 03 00 00
6.345279 [D5]

End detected: LAST_DATA:30,34,36,38,37,3 buf_ptr:12

6.355909 [D3] in read: 12
6.355911 [D3] riello_command ok: 12
6.355913 [D3] Get nominal Ko: bad CRC or Checksum
6.355916 [D5] send_to_all: ADDCMD load.off
6.355919 [D5] send_to_all: ADDCMD load.on
6.355921 [D5] send_to_all: ADDCMD load.off.delay
6.355924 [D5] send_to_all: ADDCMD load.on.delay
6.355927 [D5] send_to_all: ADDCMD shutdown.return
6.355929 [D5] send_to_all: ADDCMD shutdown.stop
6.355931 [D5] send_to_all: ADDCMD test.battery.start
6.355934 [D5] send_to_all: ADDCMD test.panel.start
6.355938 [D5] send_to_all: SETINFO ups.delay.shutdown "5"
6.355941 [D5] send_to_all: SETFLAGS ups.delay.shutdown RW STRING
6.355943 [D5] send_to_all: SETAUX ups.delay.shutdown 3
6.355947 [D5] send_to_all: SETINFO ups.delay.reboot "5"
6.355949 [D5] send_to_all: SETFLAGS ups.delay.reboot RW STRING
6.355952 [D5] send_to_all: SETAUX ups.delay.reboot 3
6.355954 [D1] countlost 0
6.769587 [D3] send ok
6.777277 [D3] read: FFFFFFF0 00 00 00 00 00 00 00
6.793280 [D3] read: FFFFFFF7 02 22 20 15 34 30 30
6.793285 [D5] Header detected: LAST_DATA:0,0,0,0,2,22 buf_ptr:0

6.809280 [D3] read: FFFFFFF5 34 36 38 37 03 00 00
6.809285 [D5]

End detected: LAST_DATA:30,34,36,38,37,3 buf_ptr:12

6.819568 [D3] in read: 12
6.819571 [D3] riello_command ok: 12
6.819573 [D3] Get status Ko: bad CRC or Checksum
6.819574 [D1] get_ups_status() -1
6.819675 [D2] dstate_init: sock /var/db/nut/riello_usb-SentinelDual open on fd 10
6.819682 [D5] send_to_all: SETINFO driver.parameter.pollinterval "2"
6.819686 [D5] send_to_all: SETINFO driver.parameter.synchronous "auto"
Network UPS Tools - UPS driver controller 2.8.0

Unoptanio

@Unoptanio said in NUT with Riello Sentinel Pro 2200 USB connection cant make it work:

6.819573 [D3] Get status Ko: bad CRC or Checksum

Tried with 2 different USB cables, also changed various positions on the 4 USB ports on the PC side.

dennypage

@Unoptanio said in NUT with Riello Sentinel Pro 2200 USB connection cant make it work:

Can nut 2.8.1 be installed on pfsense 2.7.0?

It cannot. You will have to wait until you can install 2.7.1.

dennypage

@Unoptanio said in NUT with Riello Sentinel Pro 2200 USB connection cant make it work:

pfsense sees it but after a short time it disconnects

This is a characteristic of NUT 2.8.0. It's best to wait until you can work with 2.8.1.

Unoptanio

@dennypage

Good morning,
I updated to pfsense 2.7.1 with Nut ver 2.8.2

The quirk is always inserted in the boot loader.
hw.usb.quirk.0="0x04b4 0x5500 0x0000 0xffff UQ_HID_IGNORE"

I confirm that the Riello VST1100 UPS is working well without disconnection of the USB port

Soon I will also let you know for the "Riello Sentinel Pro 2200" and "Riello Sentinel Dual SDU 6Kw" models