Since upgrading to 2.6 WAN cuts out every few hours
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Hi All, New to the forum here so apologies in advance for any breaches of decorum. I upgraded my home router from 2.5.3 to 2.6 a few days ago and since then my WAN connection has been cutting out every few hours. Always comes back once I reboot the router or restart the gateway service. This only began with the upgrade.
The system is running a Intel(R) Core(TM) i5-7400 CPU @ 3.00GHz with 8 GB RAM and the NIC is a 4-port Intel I350 Gigabit PCI-E Card.
I have disabled TSO, RHO, and HCO but the issue was unaffected.
My config is very basic, Basically the factory default with my own LAN IP settings being the only change. Is there anything else I can check here that might illuminate this issue?Thanks!
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Did you ever try something like 'ping 8.8.8.8' before rebooting? I mean, are you sure that the whole WAN connection goes down and not for example just the DNS Service?
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What do you see on the Gateway logs (Status/System Logs/System/Gateways) when this happens?
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Are you on gfast ?
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@thiasaef Hi! Thanks for the response! Yes, I did try that and yes the WAN connection is entirely down, not just DNS. When it goes down dping reports 100% packet loss on the WAN Interface.
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@wheelhouse20 Hi, No I am not on gfast. My ISP is TekSavvy, a reseller of Rogers Cable Internet here in Canada.
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@dma_pf gpinger showed 100% packet loss on the WAN connection in this log before I rebooted.
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Does the WAN actually show a loss of link? Is it showing 'down' in Status > Interfaces?
Check the main system logs. What shows just before the WAN cuts out.
You might try editing the WAN gateway and disabling the system monitoring action. If you only have one gateway the actions that triggers are unnecessary.
Steve
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@stephenw10 When the fault happens yes it shows the link as down. I will double check the logs when/if the issue reoccurs. I disabled system monitoring action now and will see if that helps.
Thanks!
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@jtoninger What's upstream of pfsense? Can you look at any logs on that device to see if it is losing its connection to the ISP at the time that it goes down?
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Mmm, it could always be some coincidental fault and nothing to do with the update.
