SG-2100 23.01 update failed
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@netboy See thread https://forum.netgate.com/topic/178007/update-2100-to-23-01-advice/7, seems Netgate can't replicate it yet. I know of at least one other forum user who posted it worked (and, generally people post about problems, not when something works as expected). I haven't tried yet, need to wait until my wife and son aren't using it. :)
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@steveits said in SG-2100 23.01 update failed:
I haven't tried yet, need to wait until my wife and son aren't using it. :)
I always have a backup plan if router fails....Have a travel router to which I can connect my phone USB (hotspot) and my whole network will have internet. Not the best speed but at least can be connected.
IMHO it is always better to have a plan BEFORE shit hits the fan.
I will probably wait to do my updates.
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Anyone know if I cant mount a copy of the config and back it up via usb console if on the 'Marvell>>' shell? Of course I forgot to make a backup after making changes, so I think I only have an older backup
Updated to 23.01 to find a failed reboot with the pleasant messages already mentioned here. If curious I got:
/*
...
efi_load_pe: Invalid DOS Signature
...
Reset SCSI
scanning bus for devices...
** Bad device scsi 0 **
resetting USB..
*/ -
@charliebrauw curious when did you buy your SG-2100 - Is there relationship between 23.01 failure on purchase date?
(...off course we also need those who were successful as well.)
Hopefully people can post the date purchased, 23.01 success or fail info in this forum. -
Yes your procedure there is correct.
Try running at the command line:
gpart showIf the EFI partition is shown as 200MB or more I would say it's extremely unlikely you will see an upgrade problem. Though at this point it's a theory since we've still not replicated it locally.
Just to be clear every upgrade test I've run has completed successfully.
Steve
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@netboy
Purchased 05/15/2021 -
@charliebrauw
My purchase date is 10-25-2022 (not yet updated to 23.01) -
Anything from 2022 will have ZFS by default with the larger partition size.
Something from 2021 may not unless if was reinstalled at any time.
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Wish I had seen this message thread before trying to upgrading last night. Facing same issues here. Just created a TAC lite ticket. Hope the support comes back quick.
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@aquinch Can you please share when did you buy your router?
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@netboy , Sep-2021
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They responded to me within an hour or so just FYI. I haven’t tried applying the new image, though.
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What probably matters more here is when it was last clean installed. If it's never been reinstalled that will be the purchase date of course.
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@stephenw10 , haven't reinstalled it since purchase.
@netboy , just got my response from the ticket in less than 15min. Will try and follow the procedure requested soon. -
@netboy Mine was purchased from Netgate 1-18-2021 and never "reinstalled" since it was purchased.
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@charliebrauw I’m not sure you can mount from there. The Marvell> prompt isn’t an OS per se and the “installer” on the 2100 isn’t the full/amd64 installer which has some rescue options.
Long ago I got in the habit of saving after every set of changes which also provides a history that is external to pfSense.
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@steveits Since several are following this thread, looks like Netgate paused updates on 1100/2100: https://forum.netgate.com/post/1087901
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@alleykat Me too...After I bought I never installed any new updates. Off course mine was bought last year
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@stephenw10 This thread is a VERY good example of how to handle issues and customer support in the best possible way :-)
Not only are we now aware of what to lookout for, but you also get offers to help based on actual deployed hardware at different customers.
Please NEVER change your policy on issues handling so threads like these stop.I have spent to much time in my life with support from Cisco, Vmware, Microsoft and the likes on issues that do not officially exist (even though they are massively widespread), and it takes days to get eleveated high enough in support to talk to someone that might imply the product is not 100% flawless, and you might have hit an already know snag….
Keep up the good work.
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