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    SG-2100 23.01 update failed

    Scheduled Pinned Locked Moved Official Netgate® Hardware
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    • alleykatA
      alleykat
      last edited by

      In the usb console, all I end up with is:

      *** ERROR: `serverip' not set

      Starting EFI application at 01000000 ...

      efi_load_pe: Invalid DOS Signature

      Application terminated, r = 9223372036854775806

      Marvell>>
      I'm going to need to reimage? Where do I get the image for the SG-2100?

      GertjanG S 2 Replies Last reply Reply Quote 0
      • GertjanG
        Gertjan @alleykat
        last edited by

        @alleykat

        Most probably, yes.
        See here : Reinstalling pfSense Plus Software to get a copy of the latest stable version, aka 22.05.
        Make the request, and go looking for a USB memory stick. Install Etcher (as mentioned in Writing Flash Drives) and the time you check you mail again there is probably already an answer.

        The install process most probably offers you the possibility to retrieve the config on the internal storage of pfSense.

        Installing pfSense is a 5 minutes job, and pretty straight forward.

        If you used packages, after importing your config, give it time (some say : many many minutes (like a lot), so it installs in the background all the packages you used before.
        Come back later, and check functionality of all of them.
        Do a final reboot when the dust settled.

        Before you upgrade :
        Reboot the system normally.
        Export a config of the system.
        Check that you have the latest version ready 'in case of'.

        No "help me" PM's please. Use the forum, the community will thank you.
        Edit : and where are the logs ??

        alleykatA 2 Replies Last reply Reply Quote 1
        • alleykatA
          alleykat @Gertjan
          last edited by

          @gertjan Thanks so much! I already have etcher installed and know how to use it. I save configs to my pc hd also, I think I'm good.

          1 Reply Last reply Reply Quote 1
          • alleykatA
            alleykat @Gertjan
            last edited by

            @gertjan Netgate had me download the v23.01 image, thanks again for the info.

            GertjanG 1 Reply Last reply Reply Quote 0
            • GertjanG
              Gertjan @alleykat
              last edited by

              @alleykat said in SG-2100 23.01 update failed:

              Netgate had me download the v23.01 image

              Hummm.
              Normally, send the latest known 'stable' version. That would be 22.05 if you are using 'Plus'.
              Up to you to go to the 'bleading edge' version : That is 23.01.r.20230207.0600 right now (for me).
              If they gave you "23.01" that this means - IMHO - that it will leave the RC state pretty soon 👍

              No "help me" PM's please. Use the forum, the community will thank you.
              Edit : and where are the logs ??

              alleykatA S 2 Replies Last reply Reply Quote 1
              • alleykatA
                alleykat @Gertjan
                last edited by alleykat

                @gertjan pfSense-plus-Netgate-2100-recovery-23.01-RELEASE-aarch64.img.gz👍
                Flashed and so far so good. Thanks again.

                1 Reply Last reply Reply Quote 0
                • M
                  mspeculatrix
                  last edited by

                  I had the same problem - alas, reflashing (with 23.01) didn't work. On boot it's complaining about there being no MMC partition and 'bad scsi device 0'. I'm currently in correspondence with tech support.

                  M alleykatA 2 Replies Last reply Reply Quote 1
                  • M
                    mspeculatrix @mspeculatrix
                    last edited by

                    Ah well. Tech support had me try with 22.05, but that didn't work either. We eventually concluded that the eMMC flash memory has gone bad. So, a dead firewall. Have to say, though, tech support were very responsive and helpful. It's just that things die sometimes.

                    1 Reply Last reply Reply Quote 1
                    • alleykatA
                      alleykat @mspeculatrix
                      last edited by

                      @mspeculatrix Thanks for the reply. My 2100 was stating the same about the "bad scsi device 0" also during my console reboots before flashing the image file received from Netgate.

                      1 Reply Last reply Reply Quote 0
                      • S
                        SteveITS Galactic Empire @Gertjan
                        last edited by

                        @gertjan said in SG-2100 23.01 update failed:

                        Normally, send the latest known 'stable' version. That would be 22.05 if you are using 'Plus'.

                        Netgate released 23.01 yesterday. :)

                        Pre-2.7.2/23.09: Only install packages for your version, or risk breaking it. Select your branch in System/Update/Update Settings.
                        When upgrading, allow 10-15 minutes to restart, or more depending on packages and device speed.
                        Upvote 👍 helpful posts!

                        GertjanG 1 Reply Last reply Reply Quote 1
                        • S
                          SteveITS Galactic Empire @alleykat
                          last edited by

                          @alleykat said in SG-2100 23.01 update failed:

                          efi_load_pe: Invalid DOS Signature

                          Similar report here on an 1100:
                          https://forum.netgate.com/topic/177862/23-01-update-failed

                          Pre-2.7.2/23.09: Only install packages for your version, or risk breaking it. Select your branch in System/Update/Update Settings.
                          When upgrading, allow 10-15 minutes to restart, or more depending on packages and device speed.
                          Upvote 👍 helpful posts!

                          1 Reply Last reply Reply Quote 1
                          • GertjanG
                            Gertjan @SteveITS
                            last edited by

                            @steveits said in SG-2100 23.01 update failed:

                            Netgate released 23.01 yesterday. :)

                            That's what I found out a couple of hours ago.

                            Now I see :

                            a155c677-c849-4616-89ba-a7ad0111db38-image.png

                            I was seeing " unable to contact the Netgate servers " last night and this morning (French hours).

                            I'll stay away from the fire for a day or two, wait out the weekend, and take a coffee monday morning, look at the forum .... and then, I'll prepare my plan 'upgrade', and a plan 'B', and a plan C.

                            I can wait, I'm a happy "23.01.r.20230208.0600" (release - 0.0001 %) user 😊

                            No "help me" PM's please. Use the forum, the community will thank you.
                            Edit : and where are the logs ??

                            alleykatA 1 Reply Last reply Reply Quote 1
                            • alleykatA
                              alleykat @Gertjan
                              last edited by

                              @gertjan I just happened to be in pfsense and thought. "Hey look an update", and updated lol. Wish I had waited too. Oh well, you never know... But all in all my "recovery" went very well!

                              S 1 Reply Last reply Reply Quote 2
                              • S
                                SteveITS Galactic Empire @alleykat
                                last edited by

                                @alleykat https://redmine.pfsense.org/issues/13967

                                entire description:
                                "In some situations an upgrade to 23.01 on an 1100 or 2100 will fail after the upgrade process is unable to update the uefi loader in the efi partition.

                                The upgrade logs show:

                                [1/2] Extracting pfSense-boot-23.01: .......... done
                                Updating the EFI loader
                                cp: //boot/efi/efi/boot/BOOTaa64.efi No space left on device

                                That error does not stop the upgrade which fails to boot when no efi loader can be found."

                                Pre-2.7.2/23.09: Only install packages for your version, or risk breaking it. Select your branch in System/Update/Update Settings.
                                When upgrading, allow 10-15 minutes to restart, or more depending on packages and device speed.
                                Upvote 👍 helpful posts!

                                N 1 Reply Last reply Reply Quote 1
                                • N
                                  netboy @SteveITS
                                  last edited by

                                  @steveits Wow luckily I saw this post.

                                  My SG-2100 has an update to 23.01 - Luckily after this post I did not download the same.

                                  What is the advice? Should I wait before the update? How do I know this has been fixed BEFORE I hit the updates?

                                  S 1 Reply Last reply Reply Quote 1
                                  • S
                                    SteveITS Galactic Empire @netboy
                                    last edited by

                                    @netboy If you create a redmine account you can Watch the bug report. Or I suppose watch this subforum. There are 2100s that have upgraded and obviously Netgate didn't find anything in testing so it's not every device. You can get the 23.01 firmware ahead of time to reinstall.

                                    Pre-2.7.2/23.09: Only install packages for your version, or risk breaking it. Select your branch in System/Update/Update Settings.
                                    When upgrading, allow 10-15 minutes to restart, or more depending on packages and device speed.
                                    Upvote 👍 helpful posts!

                                    N 1 Reply Last reply Reply Quote 1
                                    • N
                                      netboy @SteveITS
                                      last edited by

                                      @steveits OK. I guess I will watch this forum before I update.....

                                      1 Reply Last reply Reply Quote 0
                                      • M
                                        mspeculatrix
                                        last edited by

                                        Naive question here: Given that I'm experiencing problems with the eMMC, is there any way I can log into a minimal BSD environment via the console and try reformatting that drive?

                                        The SG-2100 is way out of warranty and effectively bricked at the moment, so it's not like I can make the situation worse.

                                        B S 2 Replies Last reply Reply Quote 0
                                        • B
                                          bigsy @mspeculatrix
                                          last edited by

                                          @mspeculatrix If the eMMC is dead, will adding an m.2 sata drive not work for a fresh installation?

                                          M 1 Reply Last reply Reply Quote 0
                                          • S
                                            SteveITS Galactic Empire @mspeculatrix
                                            last edited by SteveITS

                                            @mspeculatrix you can reinstall using the firmware link I posted above.

                                            Ps
                                            https://docs.netgate.com/pfsense/en/latest/troubleshooting/index.html

                                            Pre-2.7.2/23.09: Only install packages for your version, or risk breaking it. Select your branch in System/Update/Update Settings.
                                            When upgrading, allow 10-15 minutes to restart, or more depending on packages and device speed.
                                            Upvote 👍 helpful posts!

                                            M 1 Reply Last reply Reply Quote 0
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