Netgate XG-7100-DT No Response Issue

[pdowd0001]

Hello all,

Not sure if this is the right category to put this question, so please correct me if there's a better spot!

I have a Netgate XG-7100-DT unit that has been running issue free for about 4-5 years. A few weeks ago, we suffered a power outage, the unit is on battery backup and surge protection. However, I believe it was an extended power outage and the unit shut off.

Now, I do not get any response out of the unit, I get "Unidentified Network.", and when I console in using Putty, I get Gibberish out of it. I've pulled the clock battery and let it sit for a little and did not get any change in its behavior. I've manually assigned IP address to computers to see if DHCP failed with no luck.

Is there anything else I should try doing before looking at replacements for it?

Thanks,

Patrick

[NollipfSense]

@pdowd0001 said in Netgate XG-7100-DT No Response Issue:

Is there anything else I should try doing before looking at replacements for it?

If it were I, I would re-install pfSense since most likely some file corruption took place.

[stephenw10]

@pdowd0001 said in Netgate XG-7100-DT No Response Issue:

and when I console in using Putty, I get Gibberish out of it

What settings are you using? What exactly do you see?

Does the PWR LED turn green?

Steve

[pdowd0001]

@stephenw10

Hi Steve,

Thank you very much for the reply.

There isn't anything crazy set on it, just DHCP and PFBlockerNG.

The PWR LED does turn green.

Thanks,

Patrick

[pdowd0001]

@pdowd0001

I was thinking of doing the same thing, however, I cannot access the system to do that. I learned the Reset button on the front just cycles the CPU though and doesn't reset the configuration.

Patrick

[stephenw10]

What settings are you using in putty though? What do you actually see?

[pdowd0001]

@stephenw10

I was using the default 9600 speed, I just adjusted it to 115200 and was able to connect to it via serial!

Thank you for pointing me in the direction of the Putty settings.

When I boot into it I keep seeing this error message: "pid 742 (php-cgi), uid 0; exited on signal 11 (core dumped) Segmentation fault (core dumped).

I assume I'll just have to wipe the config and start from scratch if that's any indicator that there is corruption going on.

Patrick

[stephenw10]

I would reinstall 23.05.1 clean and restore your config now you have access to the serial console. It's almost certainly the quickest way to get back up and running.

[pdowd0001]

@stephenw10

Got it! Thank you very much, I will proceed with that right now!

Thanks again for all the help!

Patrick

[SteveITS]

@pdowd0001 said in Netgate XG-7100-DT No Response Issue:

default 9600 speed

For next time... :)
https://docs.netgate.com/pfsense/en/latest/solutions/xg-7100/connect-to-console.html#putty-in-windows

[pdowd0001]

@SteveITS

Thank you for that link!! I will save that for next time!

I was just going to type you a message, When I hit option 4 in the console to factory reset the device I get random PID error messages and it returns me back to the console page.

Is there a manual console command to initiate a factory reset?

Patrick

[SteveITS]

@pdowd0001 Resetting the configuration does not reinstall (a common misconception). It just restores a default config.xml file.

You can restore a config file from the console via option 15:
https://docs.netgate.com/pfsense/en/latest/backup/restore.html#console-configuration-history

[stephenw10]

You can manually copy a default config in but that won't solve whatever php issue you have there. It only defaults the config.

I would still clean install the 23.05.1 firmware to be sure.

Open a ticket with us to get the image if you have not already: https://www.netgate.com/tac-support-request

[pdowd0001]

@stephenw10

Perfect, I just submitted a ticket to you!

Patrick

[pdowd0001]

@stephenw10

Hi Steve,

Thanks again! I quickly got the firmware from support!

I was able to reinstall it to the appliance and am back up and running!

Thanks,

Patrick