• Categories
  • Recent
  • Tags
  • Popular
  • Users
  • Search
  • Register
  • Login
Netgate Discussion Forum
  • Categories
  • Recent
  • Tags
  • Popular
  • Users
  • Search
  • Register
  • Login

Netgate XG-7100-DT No Response Issue

Scheduled Pinned Locked Moved General pfSense Questions
15 Posts 4 Posters 902 Views
Loading More Posts
  • Oldest to Newest
  • Newest to Oldest
  • Most Votes
Reply
  • Reply as topic
Log in to reply
This topic has been deleted. Only users with topic management privileges can see it.
  • P
    pdowd0001
    last edited by Aug 24, 2023, 7:31 PM

    Hello all,

    Not sure if this is the right category to put this question, so please correct me if there's a better spot!

    I have a Netgate XG-7100-DT unit that has been running issue free for about 4-5 years. A few weeks ago, we suffered a power outage, the unit is on battery backup and surge protection. However, I believe it was an extended power outage and the unit shut off.

    Now, I do not get any response out of the unit, I get "Unidentified Network.", and when I console in using Putty, I get Gibberish out of it. I've pulled the clock battery and let it sit for a little and did not get any change in its behavior. I've manually assigned IP address to computers to see if DHCP failed with no luck.

    Is there anything else I should try doing before looking at replacements for it?

    Thanks,

    Patrick

    N S P 3 Replies Last reply Aug 24, 2023, 8:38 PM Reply Quote 0
    • N
      NollipfSense @pdowd0001
      last edited by NollipfSense Aug 24, 2023, 8:38 PM Aug 24, 2023, 8:38 PM

      @pdowd0001 said in Netgate XG-7100-DT No Response Issue:

      Is there anything else I should try doing before looking at replacements for it?

      If it were I, I would re-install pfSense since most likely some file corruption took place.

      pfSense+ 23.09 Lenovo Thinkcentre M93P SFF Quadcore i7 dual Raid-ZFS 128GB-SSD 32GB-RAM PCI-Intel i350-t4 NIC, -Intel QAT 8950.
      pfSense+ 23.09 VM-Proxmox, Dell Precision Xeon-W2155 Nvme 500GB-ZFS 128GB-RAM PCIe-Intel i350-t4, Intel QAT-8950, P-cloud.

      1 Reply Last reply Reply Quote 0
      • S
        stephenw10 Netgate Administrator @pdowd0001
        last edited by Aug 24, 2023, 8:46 PM

        @pdowd0001 said in Netgate XG-7100-DT No Response Issue:

        and when I console in using Putty, I get Gibberish out of it

        What settings are you using? What exactly do you see?

        Does the PWR LED turn green?

        Steve

        P 1 Reply Last reply Aug 25, 2023, 12:52 PM Reply Quote 1
        • P
          pdowd0001 @stephenw10
          last edited by Aug 25, 2023, 12:52 PM

          @stephenw10

          Hi Steve,

          Thank you very much for the reply.

          There isn't anything crazy set on it, just DHCP and PFBlockerNG.

          The PWR LED does turn green.

          Thanks,

          Patrick

          1 Reply Last reply Reply Quote 0
          • P
            pdowd0001 @pdowd0001
            last edited by Aug 25, 2023, 12:57 PM

            @pdowd0001

            I was thinking of doing the same thing, however, I cannot access the system to do that. I learned the Reset button on the front just cycles the CPU though and doesn't reset the configuration.

            Patrick

            1 Reply Last reply Reply Quote 0
            • S
              stephenw10 Netgate Administrator
              last edited by Aug 25, 2023, 1:41 PM

              What settings are you using in putty though? What do you actually see?

              P 1 Reply Last reply Aug 25, 2023, 2:02 PM Reply Quote 1
              • P
                pdowd0001 @stephenw10
                last edited by Aug 25, 2023, 2:02 PM

                @stephenw10

                I was using the default 9600 speed, I just adjusted it to 115200 and was able to connect to it via serial!

                Thank you for pointing me in the direction of the Putty settings.

                When I boot into it I keep seeing this error message: "pid 742 (php-cgi), uid 0; exited on signal 11 (core dumped) Segmentation fault (core dumped).

                I assume I'll just have to wipe the config and start from scratch if that's any indicator that there is corruption going on.

                Patrick

                S 1 Reply Last reply Aug 25, 2023, 2:58 PM Reply Quote 0
                • S
                  stephenw10 Netgate Administrator
                  last edited by Aug 25, 2023, 2:04 PM

                  I would reinstall 23.05.1 clean and restore your config now you have access to the serial console. It's almost certainly the quickest way to get back up and running.

                  P 1 Reply Last reply Aug 25, 2023, 2:13 PM Reply Quote 1
                  • P
                    pdowd0001 @stephenw10
                    last edited by Aug 25, 2023, 2:13 PM

                    @stephenw10

                    Got it! Thank you very much, I will proceed with that right now!

                    Thanks again for all the help!

                    Patrick

                    1 Reply Last reply Reply Quote 1
                    • S
                      SteveITS Galactic Empire @pdowd0001
                      last edited by Aug 25, 2023, 2:58 PM

                      @pdowd0001 said in Netgate XG-7100-DT No Response Issue:

                      default 9600 speed

                      For next time... :)
                      https://docs.netgate.com/pfsense/en/latest/solutions/xg-7100/connect-to-console.html#putty-in-windows

                      Pre-2.7.2/23.09: Only install packages for your version, or risk breaking it. Select your branch in System/Update/Update Settings.
                      When upgrading, allow 10-15 minutes to restart, or more depending on packages and device speed.
                      Upvote 👍 helpful posts!

                      P 1 Reply Last reply Aug 25, 2023, 3:09 PM Reply Quote 1
                      • P
                        pdowd0001 @SteveITS
                        last edited by Aug 25, 2023, 3:09 PM

                        @SteveITS

                        Thank you for that link!! I will save that for next time!

                        I was just going to type you a message, When I hit option 4 in the console to factory reset the device I get random PID error messages and it returns me back to the console page.

                        Is there a manual console command to initiate a factory reset?

                        Patrick

                        S 1 Reply Last reply Aug 25, 2023, 3:12 PM Reply Quote 0
                        • S
                          SteveITS Galactic Empire @pdowd0001
                          last edited by Aug 25, 2023, 3:12 PM

                          @pdowd0001 Resetting the configuration does not reinstall (a common misconception). It just restores a default config.xml file.

                          You can restore a config file from the console via option 15:
                          https://docs.netgate.com/pfsense/en/latest/backup/restore.html#console-configuration-history

                          Pre-2.7.2/23.09: Only install packages for your version, or risk breaking it. Select your branch in System/Update/Update Settings.
                          When upgrading, allow 10-15 minutes to restart, or more depending on packages and device speed.
                          Upvote 👍 helpful posts!

                          1 Reply Last reply Reply Quote 0
                          • S
                            stephenw10 Netgate Administrator
                            last edited by Aug 25, 2023, 3:12 PM

                            You can manually copy a default config in but that won't solve whatever php issue you have there. It only defaults the config.

                            I would still clean install the 23.05.1 firmware to be sure.

                            Open a ticket with us to get the image if you have not already: https://www.netgate.com/tac-support-request

                            P 2 Replies Last reply Aug 25, 2023, 3:22 PM Reply Quote 1
                            • P
                              pdowd0001 @stephenw10
                              last edited by Aug 25, 2023, 3:22 PM

                              @stephenw10

                              Perfect, I just submitted a ticket to you!

                              Patrick

                              1 Reply Last reply Reply Quote 0
                              • P
                                pdowd0001 @stephenw10
                                last edited by Aug 25, 2023, 4:40 PM

                                @stephenw10

                                Hi Steve,

                                Thanks again! I quickly got the firmware from support!

                                I was able to reinstall it to the appliance and am back up and running!

                                Thanks,

                                Patrick

                                1 Reply Last reply Reply Quote 1
                                1 out of 15
                                • First post
                                  1/15
                                  Last post
                                Copyright 2025 Rubicon Communications LLC (Netgate). All rights reserved.
                                  This community forum collects and processes your personal information.
                                  consent.not_received