Jim Pingle's YouTube video on SG-4860 reset
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@stephenw10 said in Jim Pingle's YouTube video on SG-4860 reset:
However if you are seeing the status LED stuck at red it's probably a board (SoC) failure.
The SSD is a standard mSATA device. Almost any should work as long as it's not huge.
I remembered the video, but not it's exact contents. Thanks Patient0.
Stephen, sadly... yes. Once I got the case off and could see the LEDs without the light-pipes, the SSD was flashing a green at startup but the system board LED is solid red. I tested the SSD in a holder and it's fine. I poked around a bit with a meter and the scope on the board and no smoking guns at this point, but no signs of boot at the serial interface. (since I'm making the move on OpenWRT to the Linksys e8450s I've had to re-hone my USB/TTL skills with the UBI memory change issues, once done, they seem solid and lots less glitchy on the wifi side than the WRT3200ACMs you helped me with. But your setup on the DSA issues is still rock solid, Thanks, Again!)
So, is there ANY path forward on the SG-4860s? Any old stock laying around? Parts gathering dust on a lab shelf? Anybody fixing them? If not, I'll have to go on the hunt for another spare.
Thanks Gents,
Rick -
The only fix is a full board replacement. There is no way to modify the clk line to allow it to start, like some other devices you may have seen, because it's not exposed anywhere accessible.
I don't believe we have any boards remaining but the cost of replacing them is not usually economical anyway unfortunately.
Steve
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@stephenw10 said in Jim Pingle's YouTube video on SG-4860 reset:
The only fix is a full board replacement. There is no way to modify the clk line to allow it to start, like some other devices you may have seen, because it's not exposed anywhere accessible.
I don't believe we have any boards remaining but the cost of replacing them is not usually economical anyway unfortunately.
Nothing I do anymore seems "economical"... I won't let that stop me. So who/where do I approach about the possibility of a full board replacement?
I still think the 4860 is a better box than the 4100 and certainly the 4200. I know in a world of faster, faster, faster they look better on paper but in a case where speed gives way to features, the 4860 still works better for me.
Ok, now that I've bad-mouthed the 4100/4200, know anyone who wants to ditch a old, slow and ugly black 4860 so they can go buy a gleaming white NEWER, FASTER version?? <grin>
Thanks, Steve
Rick
OK, I had to go look... after all these years, ADI's website is STILL under construction. <sigh>
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I'll see if we have any remaining but I'm not too hopeful....
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@stephenw10 said in Jim Pingle's YouTube video on SG-4860 reset:
I'll see if we have any remaining but I'm not too hopeful....
Thanks! Is the RCC-VE-4860 the same Mobo?
It's late there... what are you still doing up? Youngsters!
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Yes, RCC-VE-4860 is the same platform.
My timezone is pretty flexible at this point!
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@patient0 said in Jim Pingle's YouTube video on SG-4860 reset:
@Ramosel Would it be that motherboard: https://www.ebay.ch/itm/274920002224, Silicom RCC-VE Netzwerkplatine 80300-0095-G03
It’s very close. But is more like the SG-4860 1U. It has the PC like power supply connector (lower right) rather than the 12v barrel jack which would be at the 3 pads in a triangle also in the lower right.
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The later boards/chips were not affected by the clock issue. Whether that is one though is anyones guess!
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@stephenw10 said in Jim Pingle's YouTube video on SG-4860 reset:
The later boards/chips were not affected by the clock issue.
That's good to know. Is there any information as to the the serial numbers when the change took place? Whether it be the complete device or the boards that were corrected?
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I don't have a specific serial number but anything that shipped (from Netgate) after May 2017 would have had the new board rev that did not suffer that issue.
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Seems like we do still have some boards. Contact our sales guys directly and they should be able to hook you up.
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@stephenw10 said in Jim Pingle's YouTube video on SG-4860 reset:
Seems like we do still have some boards. Contact our sales guys directly and they should be able to hook you up.
Thanks, Steve... and I did put in a ticket with the "Sales Guys" right away and got Sales Ticket # 2889752879.
Absolutely no response yet, zero. So earlier this week I sent at bump email and all that did was create a new ticket referring to the old ticket...
Anyway, if you know whose cage to rattle, I'd appreciate it. I really don't like playing without a net.
Thanks,
Rick -
Hmm, let me see what I can do.
Edit: Updated the ticket. Might not be a reply there until Monday though.
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@stephenw10 said in Jim Pingle's YouTube video on SG-4860 reset:
Edit: Updated the ticket. Might not be a reply there until Monday though.
Yep, I got an e-mail from Ms. Gray. She said someone would be in touch, hopefully on Monday.
Again, Thank you Steve. You Rock!
Rick
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@stephenw10 said in Jim Pingle's YouTube video on SG-4860 reset:
I don't have a specific serial number but anything that shipped (from Netgate) after May 2017 would have had the new board rev that did not suffer that issue.
Hey Steven,
Just a follow up on this thread to say thanks, provide some information for others and ask another question...-
My HUGE Thanks! to you, Jennifer and Josh for getting me the new SG-4860 MoBo. It just showed up today. Yeah, it was a bit pricey but having a seamless restoration path makes it worthwhile.
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According to Josh, the fix date on the clock issue was Sept. 7, 2017. Anything after that date should not have the clock problem.
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The new question: I was just poking around on the Netgate website and the pages on the SG-4860 don't seem searchable at this point. But I did find SG-4860 in my bookmarks.
I'm not sure what I'm looking for is/was ever available but I wanted to try, Is there any best practices white paper for bringing a new SG-4860 board up the first time? Should I move the mSATA over to the new board before the first power-up? Adding one is covered in the link above. Also, I'm assuming the new board will have a unique serial number already burned into it... or am I wrong? There was zero documentation sent with the new board.
Thanks again!
Rick -
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Ah good to hear!
Nothing special should be required to boot the board. It may take longer at first boot while it trains the RAM etc. You may need to set the mSATA drive as the default boot device.
Yes it will have a new serial number, MAC addresses and NDI.
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@stephenw10 said in Jim Pingle's YouTube video on SG-4860 reset:
Yes it will have a new serial number, MAC addresses and NDI.
Yep, it did. Fortunately the failure I had was purely on the motherboard. My 128gb mSATA drive was fine. Moved it over and all booted up with the new data from the motherboard. A quick restore from the current in-use pfSense instance and all was well. I sat it on the shelf for a quick change if/when the next failure comes
I did pick-up a new exact replacement mSATA drive so I have that on the shelf now as well.
In speaking with Joshua, he did confirm with his documentation that my other SG-4860 board was indeed after the cutoff date for the clock issue. So that is nice to know.
Is there a place we can access that data or plug in a serial number and get feedback on that issue? I ask because if I have an opportunity to pick up another used SG-4860 I'd like to be able to verify it is not pre-fix before I get it. I just don't want to have to bug you or someone in Joshua's team every time a unit presents itself. If that is the preferred method, I'm fine with sending you or them a serial number every now and then, but don't want to be a pest if I can dig it out myself.
Rick
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Hmm, there isn't a user interface to the serial number / date cut-off. Feel free to ping me though, there won't be that many requests.
