Netgate Discussion Forum
    • Categories
    • Recent
    • Tags
    • Popular
    • Users
    • Search
    • Register
    • Login

    Is my netgate 5100 hosed? Factory reset doesn't work.

    Scheduled Pinned Locked Moved General pfSense Questions
    4 Posts 2 Posters 300 Views
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • K
      klubar
      last edited by

      I downloaded the configuration on out active Netgate 5100 and wanted to restore it on our warm spare Netgate 5100. Connected a laptop to our defined LAN port and logged in. Started the upload of the xml config and got an error (unfortunately didn't screenshot it).

      Each time I tried to access the device via the port got the same error. Shutdown the machine and now I can't access it via our defined LAN port. Tried the power off/restart several times no luck.

      Since it was our spare (fortunately!) device, I tried the factory reset (unplugged, pressed reset switch) and waited about 1 minute. Still cannot connect using the 2nd from the left ethernet port at 192.168.1.1.

      Any suggestions?

      K 2 Replies Last reply Reply Quote 0
      • K
        klubar @klubar
        last edited by

        @klubar the two green front panel lights are on and the ethernet light is on when I plug in my laptop (so it's not a power issue).

        1 Reply Last reply Reply Quote 0
        • K
          klubar @klubar
          last edited by

          @klubar An update... I plugged in a usb mini and used telenet to look around.

          Issue was error SSHKEYFILE cannot occur more than once. Deleted the duplicate sshkeyfile entries and was able to reboot.

          Moving this issue to different thread as it's not a hardware issue.

          M 1 Reply Last reply Reply Quote 0
          • M
            marcosm Netgate @klubar
            last edited by

            @klubar That issue has been fixed in recent versions. I suggest simply reinstalling the latest version on it first, then restoring.

            1 Reply Last reply Reply Quote 1
            • M marcosm moved this topic from Official Netgate® Hardware on
            • First post
              Last post
            Copyright 2025 Rubicon Communications LLC (Netgate). All rights reserved.