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    Auto Configuration Backup fails after WAN IP change

    General pfSense Questions
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    • W
      williamrolison
      last edited by williamrolison

      Since I can't thumb up ATM. Anyways.

      I'm having this same issue as codersaur.

      Look forward to the fix. For now disabled.

      Netgate 4200 24.11

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      • C
        codersaur @williamrolison
        last edited by

        @williamrolison When did it start failing and can you correlate with any changes on your side? If yours also started failing around 20th Jan that might indicate a server-side change and rule out the WAN IP change a factor. Conversely, if you also had a WAN IP change that might also help track down the root cause.

        W 1 Reply Last reply Reply Quote 0
        • W
          williamrolison @codersaur
          last edited by

          Started for me on Feb 13. Feb 11 was when IP changed.

          1 Reply Last reply Reply Quote 0
          • stephenw10S
            stephenw10 Netgate Administrator
            last edited by

            The encrypted files uploaded to acb always exclude RRD data so that file size should be no issue. But clearly something is....

            C 1 Reply Last reply Reply Quote 1
            • C
              codersaur @stephenw10
              last edited by

              @stephenw10 is there any progress update on this issue? Thanks.

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              • stephenw10S
                stephenw10 Netgate Administrator
                last edited by

                Nothing yet. I'll see if our IT guys found anything.....

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                • C
                  codersaur @stephenw10
                  last edited by

                  @stephenw10 said in Auto Configuration Backup fails after WAN IP change:

                  Nothing yet. I'll see if our IT guys found anything.....

                  Have they found anything? Backup is still failing every day.

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                  • C
                    codersaur @stephenw10
                    last edited by

                    @stephenw10 bump. Still failing...

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                    • stephenw10S
                      stephenw10 Netgate Administrator
                      last edited by

                      Sorry let me find out what we can do....

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                      • C
                        codersaur @stephenw10
                        last edited by

                        @stephenw10 said in Auto Configuration Backup fails after WAN IP change:

                        Sorry let me find out what we can do....

                        bump...

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                        • C
                          codersaur @stephenw10
                          last edited by

                          @stephenw10 said in Auto Configuration Backup fails after WAN IP change:

                          Sorry let me find out what we can do....

                          Were you able to find anything out?

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                          • stephenw10S
                            stephenw10 Netgate Administrator
                            last edited by

                            Nope I still have nothing. Let me push harder...

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                            • stephenw10S
                              stephenw10 Netgate Administrator
                              last edited by

                              OK are you still seeing this now? There were some back end changes.

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                              • C
                                codersaur @stephenw10
                                last edited by

                                @stephenw10 said in Auto Configuration Backup fails after WAN IP change:

                                OK are you still seeing this now? There were some back end changes.

                                Just tried now. Still failing.

                                2025-05-08 19:08:30.196785+01:00 /usr/local/sbin/acbupload.php: New alert found: An error occurred while uploading the encrypted pfSense configuration to https://acb.netgate.com/save (Operation timed out after 30000 milliseconds with 0 bytes received)*

                                stephenw10S 1 Reply Last reply Reply Quote 0
                                • W
                                  williamrolison
                                  last edited by williamrolison

                                  A manual backup just worked for me now.

                                  And I see it did a few on it's own when I re-renabled, as expected.

                                  29df1869-4c9e-4056-aca6-e641f7a3aecf-image.png

                                  Test 1 is me hitting the "Backup now" button. The other 3 is it doing it's thing.

                                  Edit: Installed wireguard as well to be sure it would backup before hand, and it did :)

                                  540c87e2-194e-49b3-b2be-b0d6edbe7a40-image.png

                                  So works for me now, Thanks!

                                  1 Reply Last reply Reply Quote 1
                                  • stephenw10S
                                    stephenw10 Netgate Administrator @codersaur
                                    last edited by

                                    @codersaur said in Auto Configuration Backup fails after WAN IP change:

                                    Just tried now. Still failing.

                                    OK, we'll keep digging then.

                                    1 Reply Last reply Reply Quote 0
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