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Auto Configuration Backup fails after WAN IP change

Scheduled Pinned Locked Moved General pfSense Questions
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  • C
    codersaur @williamrolison
    last edited by Feb 21, 2025, 2:07 PM

    @williamrolison When did it start failing and can you correlate with any changes on your side? If yours also started failing around 20th Jan that might indicate a server-side change and rule out the WAN IP change a factor. Conversely, if you also had a WAN IP change that might also help track down the root cause.

    W 1 Reply Last reply Feb 21, 2025, 2:12 PM Reply Quote 0
    • W
      williamrolison @codersaur
      last edited by Feb 21, 2025, 2:12 PM

      Started for me on Feb 13. Feb 11 was when IP changed.

      1 Reply Last reply Reply Quote 0
      • S
        stephenw10 Netgate Administrator
        last edited by Feb 21, 2025, 3:11 PM

        The encrypted files uploaded to acb always exclude RRD data so that file size should be no issue. But clearly something is....

        C 1 Reply Last reply Mar 4, 2025, 11:33 AM Reply Quote 1
        • C
          codersaur @stephenw10
          last edited by Mar 4, 2025, 11:33 AM

          @stephenw10 is there any progress update on this issue? Thanks.

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            stephenw10 Netgate Administrator
            last edited by Mar 10, 2025, 12:46 AM

            Nothing yet. I'll see if our IT guys found anything.....

            C 2 Replies Last reply Mar 17, 2025, 6:53 PM Reply Quote 0
            • C
              codersaur @stephenw10
              last edited by Mar 17, 2025, 6:53 PM

              @stephenw10 said in Auto Configuration Backup fails after WAN IP change:

              Nothing yet. I'll see if our IT guys found anything.....

              Have they found anything? Backup is still failing every day.

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              • C
                codersaur @stephenw10
                last edited by Apr 2, 2025, 1:46 PM

                @stephenw10 bump. Still failing...

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                • S
                  stephenw10 Netgate Administrator
                  last edited by Apr 2, 2025, 4:12 PM

                  Sorry let me find out what we can do....

                  C 2 Replies Last reply Apr 9, 2025, 9:00 AM Reply Quote 0
                  • C
                    codersaur @stephenw10
                    last edited by Apr 9, 2025, 9:00 AM

                    @stephenw10 said in Auto Configuration Backup fails after WAN IP change:

                    Sorry let me find out what we can do....

                    bump...

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                      codersaur @stephenw10
                      last edited by Apr 22, 2025, 3:25 PM

                      @stephenw10 said in Auto Configuration Backup fails after WAN IP change:

                      Sorry let me find out what we can do....

                      Were you able to find anything out?

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                      • S
                        stephenw10 Netgate Administrator
                        last edited by Apr 22, 2025, 4:39 PM

                        Nope I still have nothing. Let me push harder...

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                        • S
                          stephenw10 Netgate Administrator
                          last edited by May 8, 2025, 5:45 PM

                          OK are you still seeing this now? There were some back end changes.

                          C 1 Reply Last reply May 8, 2025, 6:11 PM Reply Quote 0
                          • C
                            codersaur @stephenw10
                            last edited by May 8, 2025, 6:11 PM

                            @stephenw10 said in Auto Configuration Backup fails after WAN IP change:

                            OK are you still seeing this now? There were some back end changes.

                            Just tried now. Still failing.

                            2025-05-08 19:08:30.196785+01:00 /usr/local/sbin/acbupload.php: New alert found: An error occurred while uploading the encrypted pfSense configuration to https://acb.netgate.com/save (Operation timed out after 30000 milliseconds with 0 bytes received)*

                            S 1 Reply Last reply May 8, 2025, 8:39 PM Reply Quote 0
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                              williamrolison
                              last edited by williamrolison May 8, 2025, 7:29 PM May 8, 2025, 7:24 PM

                              A manual backup just worked for me now.

                              And I see it did a few on it's own when I re-renabled, as expected.

                              29df1869-4c9e-4056-aca6-e641f7a3aecf-image.png

                              Test 1 is me hitting the "Backup now" button. The other 3 is it doing it's thing.

                              Edit: Installed wireguard as well to be sure it would backup before hand, and it did :)

                              540c87e2-194e-49b3-b2be-b0d6edbe7a40-image.png

                              So works for me now, Thanks!

                              1 Reply Last reply Reply Quote 1
                              • S
                                stephenw10 Netgate Administrator @codersaur
                                last edited by May 8, 2025, 8:39 PM

                                @codersaur said in Auto Configuration Backup fails after WAN IP change:

                                Just tried now. Still failing.

                                OK, we'll keep digging then.

                                1 Reply Last reply Reply Quote 0
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