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    "error in version information" at login update check, but successful upgrade from CLI

    Scheduled Pinned Locked Moved Problems Installing or Upgrading pfSense Software
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    • R Offline
      reberhar @syhm
      last edited by

      @syhm Thanks

      1 Reply Last reply Reply Quote 0
      • S Offline
        syhm
        last edited by

        Ok, I found out what was missing in my case — maybe this will help you too. The package pfSense-base was missing.

        I ran:

        pkg install -f pfSense-base
        

        and everything started working again.

        B 1 Reply Last reply Reply Quote 1
        • stephenw10S Offline
          stephenw10 Netgate Administrator
          last edited by

          Huh, that's interesting. Can you see when that was removed in the logs?

          1 Reply Last reply Reply Quote 0
          • S Offline
            syhm
            last edited by

            I had to reinstall, I had a free pfsense plus licence which sadly was now invalid. After the first boot everything worked but after restoring the pfsense plus config the error started showing up.

            1 Reply Last reply Reply Quote 0
            • B Offline
              beatvjiking @syhm
              last edited by

              @syhm Thanks, although I did try that and unfortunately no dice.

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              • B Offline
                beatvjiking
                last edited by

                New and wild development - I finally made it across the ocean to this machine, where I wiped it and installed fresh, on ZFS and everything. I restored the config and... the issue persists. It's gotta be something in the config! I just don't know what.

                GertjanG 1 Reply Last reply Reply Quote 0
                • GertjanG Offline
                  Gertjan @beatvjiking
                  last edited by

                  @beatvjiking said in "error in version information" at login update check, but successful upgrade from CLI:

                  installed fresh, on ZFS and everything. I restored the config and...

                  You zapped an important point there.

                  Install ... and do only this : on the console : make WAN work, and create a LAN.
                  The GUI : do only one (1) thing : change admin password.
                  Don't look/edit/touch/ anything else. For example : don't change any DNS settings.
                  Now you've a pfSense as Netgate build it.
                  Now you have the same pfSense as everybody else.
                  Now, test.
                  If the "issue" is still there, then it most probably hardware or ISP related.
                  If the issue doesn't show up : good. Let's keep it that way.
                  But ... now import your backed up config.
                  And test again.
                  If the issue now pops up, you know where the issue is ^^

                  No "help me" PM's please. Use the forum, the community will thank you.
                  Edit : and where are the logs ??

                  1 Reply Last reply Reply Quote 1
                  • stephenw10S Offline
                    stephenw10 Netgate Administrator
                    last edited by

                    The only thing that would have any effect there in the config is the repos line. So something like:
                    <pkg_repo_conf_path>25_07_1-preview</pkg_repo_conf_path>

                    But that gets overwritten if you change or resave the selected repos. 🤔

                    B 1 Reply Last reply Reply Quote 1
                    • B Offline
                      beatvjiking @stephenw10
                      last edited by beatvjiking

                      @stephenw10 All I have in the config is:

                      <pkg_repo_conf_path></pkg_repo_conf_path>
                      

                      It's CE, 2.8.1. The only option I have is the current, so I can't change it, save it, and change it back. Can I manually put a string in there?

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                      • stephenw10S Offline
                        stephenw10 Netgate Administrator
                        last edited by

                        You can just resave that value in the update settings tab. It should then look like:
                        <pkg_repo_conf_path>2_8_1</pkg_repo_conf_path>

                        B 1 Reply Last reply Reply Quote 0
                        • B Offline
                          beatvjiking @stephenw10
                          last edited by

                          @stephenw10 re-saving the value didn't seem to fix it. Is there a safe way for me to put the proper string in there manually?

                          B GertjanG 2 Replies Last reply Reply Quote 0
                          • B Offline
                            beatvjiking @beatvjiking
                            last edited by

                            I decided to just go for it - I put it in config.xml, did a filter reload, and it works now. I have no idea how that value went missing, but the problem is gone!

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                            • GertjanG Offline
                              Gertjan @beatvjiking
                              last edited by

                              @beatvjiking said in "error in version information" at login update check, but successful upgrade from CLI:

                              re-saving the value didn't seem to fix it.

                              but could you find it in your config.xml :

                              Like :

                              eaab95be-81b4-41d9-8529-37e195a03202-image.png

                              ? (I use 25_07_1)
                              You should see

                              <pkg_repo_conf_path>2_8_1</pkg_repo_conf_path>
                              

                              No "help me" PM's please. Use the forum, the community will thank you.
                              Edit : and where are the logs ??

                              B 1 Reply Last reply Reply Quote 0
                              • B Offline
                                beatvjiking @Gertjan
                                last edited by

                                @Gertjan the value was blank - nothing was between the opening/closing tags. Manually adding "2_8_1" between them and reloading the filter to cache the new value made the dashboard check and system update tab operational again. I never touch any of the xml config files, ever, so I'm not sure how this got removed/deleted/corrupted - but I'm very glad it's back to normal. I have almost 100 pfSense machines globally and this is the first time I've ever seen this.

                                1 Reply Last reply Reply Quote 0
                                • stephenw10S Offline
                                  stephenw10 Netgate Administrator
                                  last edited by

                                  Hmm, that's weird. Resaving that tab should add it to the config. 🤔

                                  1 Reply Last reply Reply Quote 0
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