NUT: Data Stale!

ericab

my log is chock full of this:

Mar 2 16:40:05 upsmon[28156]: Poll UPS [Cyberpower@localhost] failed - Data stale
Mar 2 16:40:05 upsmon[28156]: Poll UPS [Cyberpower@localhost] failed - Data stale
Mar 2 16:40:00 upsmon[28156]: Poll UPS [Cyberpower@localhost] failed - Data stale
Mar 2 16:40:00 upsmon[28156]: Poll UPS [Cyberpower@localhost] failed - Data stale
Mar 2 16:39:55 upsmon[28156]: Poll UPS [Cyberpower@localhost] failed - Data stale

over and over and over and over.

if i reset the pfsense box, everything goes back to normal, and then maybe an hour later ? the logs start filling up again.

whats going on here ?

here is the contents of my 'ups.conf'

user=root
[Cyberpower]
driver=usbhid-ups
port=auto

edit:
under status –> services it shows NUT as running.

under services --> NUT, it shows

Monitoring: 	Local UPS
ERROR: 	Data stale!

i should mention this has been occurring for about 2 weeks or so.

bardelot

You could try and increase the polling frequency, e.g. add "pollinterval=5" to your ups.conf

ericab

ups.conf, or upsmon.conf ?

upsmon.conf already contains "POLLFREQ 3"

ericab

bump ???

bardelot

In the ups.conf file you define how frequently the local UPS status is refreshed. The default pollinterval is 2 seconds, however that might be too often in some cases, thus you can try to increase the interval e.g. 5 seconds.

The upsmon.conf configures the monitoring part, that decides when it has to shutdown the system. The polling frequency (POLLFREQ) is by default 5 seconds, and should be larger than the configured pollinterval. You may even use a larger POLLFREQ and additionally configure POLLFREQALERT (default 5 seconds), that is the polling frequency if the UPS is detected to run on battery. The POLLFREQALERT should always be equal or lower than the POLLFREQ.

ericab

ive done this and there is no change.

bardelot

The configured POLLFREQ in upsmon.conf might be too small. Try to use the default values:

ups.conf: "pollinterval=2"
upsmon.conf: "POLLFREQ 5"

ericab

id like to add that i have not changed these config files since i first set nut up…

but alright i will give this a try, and get back to you.

thanks for the help

ericab

overnight, my logs are just FULL of this again.

Mar 5 10:11:31 upsmon[12387]: Poll UPS [Cyberpower@localhost] failed - Data stale
Mar 5 10:11:31 upsmon[12387]: Poll UPS [Cyberpower@localhost] failed - Data stale
Mar 5 10:11:26 upsmon[12387]: Poll UPS [Cyberpower@localhost] failed - Data stale
Mar 5 10:11:26 upsmon[12387]: Poll UPS [Cyberpower@localhost] failed - Data stale
Mar 5 10:11:21 upsmon[12387]: Poll UPS [Cyberpower@localhost] failed - Data stale
Mar 5 10:11:21 upsmon[12387]: Poll UPS [Cyberpower@localhost] failed - Data stale

ColdFusion

This has been an issue for a very long time. If you search for "Stale data" you'll see. I just restart nut every 15 minutes in cron and that keeps it going. I've fiddled with all kinds of settings to no avail. Anyway, this seems to work for me.

ericab

thanks coldfusion;
thats a good idea.

what cron entry do you have in your setup to achieve this ?

ColdFusion

/usr/local/etc/rc.d/nut.sh start

minute hour mday month wday who command

*/15 * * * * root /usr/local/etc/rc.d/nut.sh start

ericab

coldfusion,

this has worked perfectly, thanks.
hopefully the devs will work on a fix for this.