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    Update fail

    Problems Installing or Upgrading pfSense Software
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    • D
      dynaguy
      last edited by

      It's been a while I haven't check my pfSense and today I tried to update and it failed on checking update.

      2.0.1-RELEASE (i386)
      built on Mon Dec 12 18:24:17 EST 2011
      FreeBSD 8.1-RELEASE-p6

      Unable to check for updates.

      On the setting (System: Firmware: Settings) the URL is point to
      http://updates.pfsense.org/_updaters

      When I try using browser to access above URL I got "404 Not Found".

      dig the domain name from the pfSense shell got:

      ;; ANSWER SECTION:
      updates.pfsense.org.	60	IN	A	91.227.27.66
      

      I searched this forum and can't find a solution. So please help me.

      Thanks a lot.

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      • pttP
        ptt Rebel Alliance
        last edited by

        2.0.1-RELEASE (i386)

        2.0.1 is the Latest Stable pfSense Version

        Go to: System –> Firmware --> Updater Settings

        and select the URL according to your pfSense version

        pf_Update.PNG
        pf_Update.PNG_thumb

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        • D
          dynaguy
          last edited by

          I am running 2.0.1 and I don't have the pull-down option. See my screen shot:

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          • pttP
            ptt Rebel Alliance
            last edited by

            Strange….  ???

            I'm on

            2.0.1-RELEASE (amd64)
            built on Mon Dec 12 18:16:13 EST 2011
            FreeBSD 8.1-RELEASE-p6

            and have the Drop down list… sorry if i can't be of more help

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            • D
              dynaguy
              last edited by

              I am on i386. Could this be the problem???

              ![Screenshot from 2012-07-25 16:38:14.png](/public/imported_attachments/1/Screenshot from 2012-07-25 16:38:14.png)
              ![Screenshot from 2012-07-25 16:38:14.png_thumb](/public/imported_attachments/1/Screenshot from 2012-07-25 16:38:14.png_thumb)

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              • stephenw10S
                stephenw10 Netgate Administrator
                last edited by

                The fact you are using i386 is not a problem. In fact your P4 doesn't support 64bit anyway.
                It's very odd that you don't have the dropdown to select the URL but it looks like you have the correct one anyway: http://updates.pfsense.org/_updaters

                Also attempting to view that page in a browser will always result in a 404, that's normal. There's no webpage to view at that address. It also doesn't respond to pings.

                What is the history of your box? Did you install 2.0.1 fresh or upgrade from an earlier version? Have you ever run a beta version/snapshot?

                Steve

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                • D
                  dynaguy
                  last edited by

                  @stephenw10:

                  What is the history of your box? Did you install 2.0.1 fresh or upgrade from an earlier version? Have you ever run a beta version/snapshot?

                  My box started with v2.0RC then later upgraded to v2.0, then v2.0.1. When it was v2.0RC, I remember it was a snapshot and it's updated almost daily. After v2.0 it is stable and I don't need to update it.

                  Anyway, what can I do now? If it is just a webpage issue, can I just update that page? Do I have to do a fresh reinstall?

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                  • stephenw10S
                    stephenw10 Netgate Administrator
                    last edited by

                    As I said it looks like it's already the correct base URL.
                    Try downloading: http://updates.pfsense.org/_updaters/version
                    It's a file that simply contains the version number:

                    2.0.1-RELEASE
                    
                    

                    More information on this here.

                    Try fetching that file from your pfSense box:

                    [2.0.1-RELEASE][root@pfsense.fire.box]/tmp(4): fetch http://updates.pfsense.org/_updaters/version
                    version                                       100% of   14  B   38 kBps
                    
                    

                    If that is working then the box is not looking for the right files. You may have to consider more drastic action.

                    Steve

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                    • johnpozJ
                      johnpoz LAYER 8 Global Moderator
                      last edited by

                      "Also attempting to view that page in a browser will always result in a 404, that's normal."

                      Really?  Seems odd that the snapshots would use a different method than just looking for release updates.  You can access the snapshots url with a browser just fine.

                      So I am on 2.1 myself and if you click the update link you getting this

                      A new version is now available

                      Current version: 2.1-BETA0
                             Built On: Fri Jul 20 01:30:00 EDT 2012
                          New version: Thu Jul 26 07:30:02 EDT 2012

                      Update source: http://snapshots.pfsense.org/FreeBSD_RELENG_8_3/i386/pfSense_HEAD/.updaters

                      now if you look in where the update url is you see this
                      http://snapshots.pfsense.org/FreeBSD_RELENG_8_3/i386/pfSense_HEAD/.updaters

                      You can directly access that url with a browser and see this

                      updateurl.jpg
                      updateurl.jpg_thumb

                      An intelligent man is sometimes forced to be drunk to spend time with his fools
                      If you get confused: Listen to the Music Play
                      Please don't Chat/PM me for help, unless mod related
                      SG-4860 24.11 | Lab VMs 2.7.2, 24.11

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                      • stephenw10S
                        stephenw10 Netgate Administrator
                        last edited by

                        Odd but none the less true!  ;)

                        No directory listing at updates.pfsense.org.

                        Steve

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                        • D
                          dynaguy
                          last edited by

                          @stephenw10:

                          Try fetching that file from your pfSense box:

                          [2.0.1-RELEASE][root@pfsense.fire.box]/tmp(4): fetch http://updates.pfsense.org/_updaters/version
                          version                                       100% of   14  B   38 kBps
                          
                          

                          If that is working then the box is not looking for the right files. You may have to consider more drastic action.

                          Mine is:

                          [2.0.1-RELEASE][root@pfsense.my_domain.com]/tmp(3): fetch http://updates.pfsense.org/_updaters/version
                          fetch: http://updates.pfsense.org/_updaters/version: No route to host
                          

                          And when I try traceroute:

                          [2.0.1-RELEASE][root@pfsense.my_domain.com]/tmp(5): traceroute updates.pfsense.org
                          traceroute to updates.pfsense.org (91.227.27.66), 64 hops max, 40 byte packets
                          traceroute: sendto: No buffer space available
                           1 traceroute: wrote updates.pfsense.org 40 chars, ret=-1
                           *traceroute: sendto: No buffer space available
                          traceroute: wrote updates.pfsense.org 40 chars, ret=-1
                           *traceroute: sendto: No buffer space available
                          traceroute: wrote updates.pfsense.org 40 chars, ret=-1
                           *
                          traceroute: sendto: No buffer space available
                           2 traceroute: wrote updates.pfsense.org 40 chars, ret=-1
                           *traceroute: sendto: No buffer space available
                          traceroute: wrote updates.pfsense.org 40 chars, ret=-1
                           *traceroute: sendto: No buffer space available
                          traceroute: wrote updates.pfsense.org 40 chars, ret=-1
                           *
                          .....
                          .....
                          
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                          • stephenw10S
                            stephenw10 Netgate Administrator
                            last edited by

                            Well there's your problem.  ;)
                            Quite what's causing it is another thing.
                            Are you running Snort? (or have you ever run Snort?)

                            Do you have interet access in general from the box? Can you ping stuff?

                            Steve

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                            • D
                              dynaguy
                              last edited by

                              ping from the box also has trouble:

                              [2.0.1-RELEASE][root@pfsense.my_domain.com]/root(3): ping 8.8.8.8
                              PING 8.8.8.8 (8.8.8.8): 56 data bytes
                              ping: sendto: No buffer space available

                              However, this box is in production and people in the office has no trouble to connect internet.

                              And I don't have Snort….

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                              • stephenw10S
                                stephenw10 Netgate Administrator
                                last edited by

                                Common causes of this seem to be running out of mbufs. What does it say on the dashboard?
                                Common causes of that appear to be bad cable or NIC not seated correctly. That seems unlikely since forwarded traffic is still working fine.

                                Steve

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                                • johnpozJ
                                  johnpoz LAYER 8 Global Moderator
                                  last edited by

                                  so for example on my dashboard

                                  MBUF Usage 908/25600

                                  What does your show?

                                  An intelligent man is sometimes forced to be drunk to spend time with his fools
                                  If you get confused: Listen to the Music Play
                                  Please don't Chat/PM me for help, unless mod related
                                  SG-4860 24.11 | Lab VMs 2.7.2, 24.11

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                                  • D
                                    dynaguy
                                    last edited by

                                    @johnpoz:

                                    so for example on my dashboard

                                    MBUF Usage 908/25600

                                    What does your show?

                                    Mine is:

                                    1304/25600

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                                    • stephenw10S
                                      stephenw10 Netgate Administrator
                                      last edited by

                                      Looks fine.
                                      Try running netstat -m for more detail.

                                      Though if it were that I'm failing to see how other traffic is still passing.  :-\

                                      Steve

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                                      • D
                                        dynaguy
                                        last edited by

                                        [2.0.1-RELEASE][root@pfsense.my_domain.com]/root(3): netstat -m
                                        1036/764/1800 mbufs in use (current/cache/total)
                                        769/599/1368/25600 mbuf clusters in use (current/cache/total/max)
                                        768/384 mbuf+clusters out of packet secondary zone in use (current/cache)
                                        0/27/27/12800 4k (page size) jumbo clusters in use (current/cache/total/max)
                                        0/0/0/6400 9k jumbo clusters in use (current/cache/total/max)
                                        0/0/0/3200 16k jumbo clusters in use (current/cache/total/max)
                                        1797K/1497K/3294K bytes allocated to network (current/cache/total)
                                        0/0/0 requests for mbufs denied (mbufs/clusters/mbuf+clusters)
                                        0/0/0 requests for jumbo clusters denied (4k/9k/16k)
                                        0/8/6656 sfbufs in use (current/peak/max)
                                        0 requests for sfbufs denied
                                        0 requests for sfbufs delayed
                                        0 requests for I/O initiated by sendfile
                                        0 calls to protocol drain routines

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