Need somebody help about NUT and APC ups



  • Hi, all

    I have bought new APC usp model BK500EI, that I already checked it support by NUT package. but when I make it joining together  I got an error.

    on GUI

    
    Monitoring: Local UPS
    ERROR: NUT is enabled, however the service is not running!
    
    

    on consol

    
    #/usr/local/etc/rc.d/nut.sh restart
    starting usbhid-ups
    Network UPS Tools - UPS driver controller 2.6.5
    Network UPS Tools - Generic HID driver 0.37 (2.6.5)
    USB communication driver 0.31
    Using subdriver: APC HID 0.95
    libusb_get_report: Unknown error
    Can't initialize data from HID UPS
    Driver failed to start (exit status=1)
    usbhid-ups failed to start
    
    

    on configuration GUI, I put only local UPS Settings section

    
    Local UPS Name: BK500EI	
    Local UPS Model: APC Back-UPS USB
    Local UPS Port	: Auto (USB Only)
    Local UPS Generic Type: blank
    Local UPS Cable Type: blank
    
    

    log from dmesg

    ugen0.2: <american power="" conversion=""> at usbus0</american>
    

    This ups model : http://www.apc.com/resource/include/techspec_index.cfm?base_sku=bk500ei
    pfsense 2.1
    nut 2.6.4 pkg 2.0

    connected with usb cable.

    Thank



  • another information from debug.

    
    /usr/local/libexec/nut/usbhid-ups -u root -DD -a BK500EI
    Network UPS Tools - Generic HID driver 0.37 (2.6.5)
    USB communication driver 0.31
       0.000000     debug level is '2'
       0.002928     upsdrv_initups...
       0.004800     Checking device (051D/0002) (/dev/usb//dev/ugen0.2)
       0.068574     - VendorID: 051d
       0.068633     - ProductID: 0002
       0.068671     - Manufacturer: American Power Conversion
       0.068700     - Product: Back-UPS CS 500 FW:808.q10 .I USB FW:q10
       0.068729     - Serial Number: 4B1240P0XXXX
       0.068755     - Bus: /dev/usb
       0.068782     Trying to match device
       0.068839     Device matches
       0.559693     HID descriptor length 1217
       0.810598     Report Descriptor size = 1217
       0.813287     Using subdriver: APC HID 0.95
       0.818618     Path: UPS.PowerSummary.iProduct, Type: Feature, ReportID: 0x01, Offset: 0, Size: 8, Value: 1
       0.824644     Path: UPS.PowerSummary.iSerialNumber, Type: Feature, ReportID: 0x02, Offset: 0, Size: 8, Value: 2
       0.830631     Path: UPS.PowerSummary.iManufacturer, Type: Feature, ReportID: 0x03, Offset: 0, Size: 8, Value: 3
       0.836620     Path: UPS.PowerSummary.iOEMInformation, Type: Feature, ReportID: 0x04, Offset: 0, Size: 8, Value: 3
       0.842627     Path: UPS.PowerSummary.iDeviceChemistry, Type: Feature, ReportID: 0x05, Offset: 0, Size: 8, Value: 4
       0.848622     Path: UPS.PowerSummary.Rechargeable, Type: Feature, ReportID: 0x06, Offset: 0, Size: 8, Value: 1
       0.848718     Path: UPS.PowerSummary.CapacityMode, Type: Feature, ReportID: 0x06, Offset: 8, Size: 8, Value: 2
       0.854624     Path: UPS.PowerSummary.DesignCapacity, Type: Feature, ReportID: 0x0e, Offset: 0, Size: 8, Value: 100
       0.854720     Path: UPS.PowerSummary.FullChargeCapacity, Type: Feature, ReportID: 0x0e, Offset: 8, Size: 8, Value: 100
       0.860631     Path: UPS.PowerSummary.RemainingCapacity, Type: Input, ReportID: 0x0c, Offset: 0, Size: 8, Value: 100
       0.860726     Path: UPS.PowerSummary.RemainingCapacity, Type: Feature, ReportID: 0x0c, Offset: 0, Size: 8, Value: 100
       0.866630     Path: UPS.PowerSummary.CapacityGranularity1, Type: Feature, ReportID: 0x10, Offset: 0, Size: 8, Value: 1
       0.866731     Path: UPS.PowerSummary.CapacityGranularity2, Type: Feature, ReportID: 0x10, Offset: 8, Size: 8, Value: 1
       0.872628     Path: UPS.PowerSummary.WarningCapacityLimit, Type: Feature, ReportID: 0x0f, Offset: 0, Size: 8, Value: 50
       0.878636     Path: UPS.PowerSummary.RemainingCapacityLimit, Type: Feature, ReportID: 0x11, Offset: 0, Size: 8, Value: 10
       0.884625     Path: UPS.PowerSummary.ManufacturerDate, Type: Feature, ReportID: 0x09, Offset: 0, Size: 16, Value: 16705
       0.890662     Path: UPS.PowerSummary.RunTimeToEmpty, Type: Input, ReportID: 0x0d, Offset: 0, Size: 16, Value: 2955
       0.890765     Path: UPS.PowerSummary.RunTimeToEmpty, Type: Feature, ReportID: 0x0d, Offset: 0, Size: 16, Value: 2955
       0.896634     Path: UPS.PowerSummary.DelayBeforeShutdown, Type: Feature, ReportID: 0x12, Offset: 0, Size: 16, Value: -1
       0.902697     Path: UPS.PowerSummary.DelayBeforeReboot, Type: Feature, ReportID: 0x13, Offset: 0, Size: 24, Value: 0
       0.908675     Path: UPS.PowerSummary.RemainingTimeLimit, Type: Feature, ReportID: 0x08, Offset: 0, Size: 16, Value: 120
       0.914720     Path: UPS.PowerSummary.ConfigVoltage, Type: Feature, ReportID: 0x0a, Offset: 0, Size: 16, Value: 12
       0.920660     Path: UPS.PowerSummary.Voltage, Type: Feature, ReportID: 0x0b, Offset: 0, Size: 16, Value: 13.59
       0.926717     Path: UPS.PowerSummary.AudibleAlarmControl, Type: Feature, ReportID: 0x14, Offset: 0, Size: 8, Value: 2
       0.932716     Path: UPS.PowerSummary.PresentStatus.Charging, Type: Input, ReportID: 0x07, Offset: 0, Size: 1, Value: 0
       0.932826     Path: UPS.PowerSummary.PresentStatus.Charging, Type: Feature, ReportID: 0x07, Offset: 0, Size: 1, Value: 0
       0.932903     Path: UPS.PowerSummary.PresentStatus.Discharging, Type: Input, ReportID: 0x07, Offset: 1, Size: 1, Value: 0
       0.932978     Path: UPS.PowerSummary.PresentStatus.Discharging, Type: Feature, ReportID: 0x07, Offset: 1, Size: 1, Value: 0
       0.933070     Path: UPS.PowerSummary.PresentStatus.ACPresent, Type: Input, ReportID: 0x07, Offset: 2, Size: 1, Value: 1
       0.933152     Path: UPS.PowerSummary.PresentStatus.ACPresent, Type: Feature, ReportID: 0x07, Offset: 2, Size: 1, Value: 1
       0.933394     Path: UPS.PowerSummary.PresentStatus.BatteryPresent, Type: Input, ReportID: 0x07, Offset: 3, Size: 1, Value: 1
       0.933528     Path: UPS.PowerSummary.PresentStatus.BatteryPresent, Type: Feature, ReportID: 0x07, Offset: 3, Size: 1, Value: 1
       0.933639     Path: UPS.PowerSummary.PresentStatus.BelowRemainingCapacityLimit, Type: Input, ReportID: 0x07, Offset: 4, Size: 1, Value: 0
       0.933725     Path: UPS.PowerSummary.PresentStatus.BelowRemainingCapacityLimit, Type: Feature, ReportID: 0x07, Offset: 4, Size: 1, Value: 0
       0.933818     Path: UPS.PowerSummary.PresentStatus.ShutdownRequested, Type: Input, ReportID: 0x07, Offset: 5, Size: 1, Value: 0
       0.933894     Path: UPS.PowerSummary.PresentStatus.ShutdownRequested, Type: Feature, ReportID: 0x07, Offset: 5, Size: 1, Value: 0
       0.933970     Path: UPS.PowerSummary.PresentStatus.ShutdownImminent, Type: Input, ReportID: 0x07, Offset: 6, Size: 1, Value: 0
       0.934046     Path: UPS.PowerSummary.PresentStatus.ShutdownImminent, Type: Feature, ReportID: 0x07, Offset: 6, Size: 1, Value: 0
       0.934137     Path: UPS.PowerSummary.PresentStatus.RemainingTimeLimitExpired, Type: Input, ReportID: 0x07, Offset: 7, Size: 1, Value: 0
       0.934213     Path: UPS.PowerSummary.PresentStatus.RemainingTimeLimitExpired, Type: Feature, ReportID: 0x07, Offset: 7, Size: 1, Value: 0
       0.934292     Path: UPS.PowerSummary.PresentStatus.CommunicationLost, Type: Input, ReportID: 0x07, Offset: 8, Size: 1, Value: 0
       0.934378     Path: UPS.PowerSummary.PresentStatus.CommunicationLost, Type: Feature, ReportID: 0x07, Offset: 8, Size: 1, Value: 0
       0.934454     Path: UPS.PowerSummary.PresentStatus.NeedReplacement, Type: Input, ReportID: 0x07, Offset: 9, Size: 1, Value: 0
       0.934530     Path: UPS.PowerSummary.PresentStatus.NeedReplacement, Type: Feature, ReportID: 0x07, Offset: 9, Size: 1, Value: 0
       0.934606     Path: UPS.PowerSummary.PresentStatus.Overload, Type: Input, ReportID: 0x07, Offset: 10, Size: 1, Value: 0
       0.934702     Path: UPS.PowerSummary.PresentStatus.Overload, Type: Feature, ReportID: 0x07, Offset: 10, Size: 1, Value: 0
       0.934813     Path: UPS.PowerSummary.PresentStatus.VoltageNotRegulated, Type: Input, ReportID: 0x07, Offset: 11, Size: 1, Value: 0
       0.934918     Path: UPS.PowerSummary.PresentStatus.VoltageNotRegulated, Type: Feature, ReportID: 0x07, Offset: 11, Size: 1, Value: 0
       0.935028     Path: UPS.PowerSummary.PresentStatus.ff860080, Type: Input, ReportID: 0x07, Offset: 12, Size: 1, Value: 0
       0.935159     Path: UPS.PowerSummary.PresentStatus.ff860080, Type: Feature, ReportID: 0x07, Offset: 12, Size: 1, Value: 0
       0.940677     Path: UPS.Battery.Test, Type: Input, ReportID: 0x16, Offset: 0, Size: 8, Value: 6
       0.940778     Path: UPS.Battery.Test, Type: Feature, ReportID: 0x16, Offset: 0, Size: 8, Value: 6
       0.946645     Path: UPS.Battery.APCBattCapBeforeStartup, Type: Feature, ReportID: 0x17, Offset: 0, Size: 8, Value: 0
       0.952628     Path: UPS.Battery.ff86001a, Type: Feature, ReportID: 0x1b, Offset: 0, Size: 8, Value: 0
       0.958660     Path: UPS.Battery.ff86001b, Type: Feature, ReportID: 0x1c, Offset: 0, Size: 8, Value: 0
       0.964633     Path: UPS.Battery.APCBattReplaceDate, Type: Feature, ReportID: 0x45, Offset: 0, Size: 24, Value: 1.04885e+06
       0.970639     Path: UPS.Battery.ManufacturerDate, Type: Feature, ReportID: 0x15, Offset: 0, Size: 16, Value: 16705
       0.976624     Path: UPS.Battery.RemainingCapacity, Type: Feature, ReportID: 0x18, Offset: 0, Size: 16, Value: 100
       0.982651     Path: UPS.Battery.RemainingTimeLimit, Type: Feature, ReportID: 0x1a, Offset: 0, Size: 16, Value: 120
       0.988643     Path: UPS.Battery.RunTimeToEmpty, Type: Feature, ReportID: 0x19, Offset: 0, Size: 16, Value: 2955
       0.994645     Path: UPS.Battery.Temperature, Type: Feature, ReportID: 0x1e, Offset: 0, Size: 16, Value: 302.3
       1.000635     Path: UPS.Battery.ConfigVoltage, Type: Feature, ReportID: 0x1f, Offset: 0, Size: 16, Value: 12
       1.006639     Path: UPS.Battery.Voltage, Type: Feature, ReportID: 0x1d, Offset: 0, Size: 16, Value: 13.59
       1.012622     Path: UPS.Battery.ff860024, Type: Feature, ReportID: 0x47, Offset: 0, Size: 8, Value: 242
       1.018640     Path: UPS.Battery.ff860018, Type: Feature, ReportID: 0x48, Offset: 0, Size: 32, Value: -1.97876e+09
       1.024584     refresh_report_buffer: expected 5 bytes, but got 3 instead
       1.024758     Path: UPS.Input.Voltage, Type: Feature, ReportID: 0x20, Offset: 0, Size: 32, Value: 232
       1.028616     libusb_get_report: Unknown error
       1.029175     Can't retrieve Report 46: Input/output error
       1.029270     Path: UPS.Input.ConfigVoltage, Type: Feature, ReportID: 0x46, Offset: 0, Size: 8
       1.034659     Path: UPS.Input.APCLineFailCause, Type: Feature, ReportID: 0x21, Offset: 0, Size: 8, Value: 3
       1.040621     Path: UPS.Input.APCSensitivity, Type: Feature, ReportID: 0x22, Offset: 0, Size: 8, Value: 1
       1.046647     Path: UPS.Input.ff860024, Type: Feature, ReportID: 0x42, Offset: 0, Size: 8, Value: 127
       1.052632     Path: UPS.Output.PercentLoad, Type: Feature, ReportID: 0x2c, Offset: 0, Size: 16, Value: 6
       1.058639     Path: UPS.Output.ConfigActivePower, Type: Feature, ReportID: 0x52, Offset: 0, Size: 16, Value: 300
       1.064626     Path: UPS.Output.Frequency, Type: Feature, ReportID: 0x2a, Offset: 0, Size: 16, Value: 50
       1.070646     Path: UPS.Output.Voltage, Type: Feature, ReportID: 0x2b, Offset: 0, Size: 16, Value: 230
       1.076611     Path: UPS.Output.ConfigVoltage, Type: Feature, ReportID: 0x2d, Offset: 0, Size: 16, Value: 230
       1.082607     Path: UPS.Output.HighVoltageTransfer, Type: Feature, ReportID: 0x23, Offset: 0, Size: 16, Value: 266
       1.088566     refresh_report_buffer: expected 3 bytes, but got 2 instead
       1.088649     Path: UPS.Output.LowVoltageTransfer, Type: Feature, ReportID: 0x24, Offset: 0, Size: 16, Value: 180
       1.094599     Path: UPS.Output.APCDelayBeforeStartup, Type: Feature, ReportID: 0x25, Offset: 0, Size: 16, Value: 0
       1.100606     Path: UPS.Output.APCShutdownAfterDelay, Type: Feature, ReportID: 0x26, Offset: 0, Size: 16, Value: 180
       1.106595     Path: UPS.Output.DelayBeforeShutdown, Type: Feature, ReportID: 0x27, Offset: 0, Size: 16, Value: -1
       1.112615     Path: UPS.Output.DelayBeforeStartup, Type: Feature, ReportID: 0x28, Offset: 0, Size: 16, Value: 0
       1.118597     Path: UPS.Output.DelayBeforeReboot, Type: Feature, ReportID: 0x29, Offset: 0, Size: 24, Value: 0
       1.124600     Path: UPS.Output.APCDelayBeforeReboot, Type: Feature, ReportID: 0x40, Offset: 0, Size: 8, Value: 0
       1.130599     Path: UPS.Output.APCDelayBeforeShutdown, Type: Feature, ReportID: 0x41, Offset: 0, Size: 16, Value: -1
       1.136603     Path: UPS.iProduct, Type: Feature, ReportID: 0x2e, Offset: 0, Size: 8, Value: 5
       1.142665     Path: UPS.iSerialNumber, Type: Feature, ReportID: 0x2f, Offset: 0, Size: 8, Value: 2
       1.148598     Path: UPS.iManufacturer, Type: Feature, ReportID: 0x30, Offset: 0, Size: 8, Value: 3
       1.154606     Path: UPS.iName, Type: Feature, ReportID: 0x31, Offset: 0, Size: 8, Value: 6
       1.160601     Path: UPS.APC_UPS_FirmwareRevision, Type: Feature, ReportID: 0x34, Offset: 0, Size: 8, Value: 7
       1.166664     Path: UPS.APC_USB_FirmwareRevision, Type: Feature, ReportID: 0x37, Offset: 0, Size: 8, Value: 8
       1.172661     Path: UPS.APCPanelTest, Type: Feature, ReportID: 0x32, Offset: 0, Size: 8, Value: 0
       1.178616     Path: UPS.ManufacturerDate, Type: Feature, ReportID: 0x35, Offset: 0, Size: 16, Value: 16705
       1.184638     Path: UPS.ff860027, Type: Feature, ReportID: 0x3e, Offset: 0, Size: 32, Value: 0
       1.190634     Path: UPS.ff860028, Type: Feature, ReportID: 0x3f, Offset: 0, Size: 32, Value: 0
       1.196602     Path: UPS.AudibleAlarmControl, Type: Feature, ReportID: 0x36, Offset: 0, Size: 8, Value: 2
       1.202599     Path: UPS.PresentStatus.Charging, Type: Input, ReportID: 0x33, Offset: 0, Size: 1, Value: 0
       1.202739     Path: UPS.PresentStatus.Charging, Type: Feature, ReportID: 0x33, Offset: 0, Size: 1, Value: 0
       1.202823     Path: UPS.PresentStatus.Discharging, Type: Input, ReportID: 0x33, Offset: 1, Size: 1, Value: 0
       1.202905     Path: UPS.PresentStatus.Discharging, Type: Feature, ReportID: 0x33, Offset: 1, Size: 1, Value: 0
       1.202991     Path: UPS.PresentStatus.ACPresent, Type: Input, ReportID: 0x33, Offset: 2, Size: 1, Value: 1
       1.203063     Path: UPS.PresentStatus.ACPresent, Type: Feature, ReportID: 0x33, Offset: 2, Size: 1, Value: 1
       1.203122     Path: UPS.PresentStatus.BatteryPresent, Type: Input, ReportID: 0x33, Offset: 3, Size: 1, Value: 1
       1.203187     Path: UPS.PresentStatus.BatteryPresent, Type: Feature, ReportID: 0x33, Offset: 3, Size: 1, Value: 1
       1.203258     Path: UPS.PresentStatus.BelowRemainingCapacityLimit, Type: Input, ReportID: 0x33, Offset: 4, Size: 1, Value: 0
       1.203318     Path: UPS.PresentStatus.BelowRemainingCapacityLimit, Type: Feature, ReportID: 0x33, Offset: 4, Size: 1, Value: 0
       1.203376     Path: UPS.PresentStatus.ShutdownRequested, Type: Input, ReportID: 0x33, Offset: 5, Size: 1, Value: 0
       1.203441     Path: UPS.PresentStatus.ShutdownRequested, Type: Feature, ReportID: 0x33, Offset: 5, Size: 1, Value: 0
       1.203500     Path: UPS.PresentStatus.ShutdownImminent, Type: Input, ReportID: 0x33, Offset: 6, Size: 1, Value: 0
       1.203559     Path: UPS.PresentStatus.ShutdownImminent, Type: Feature, ReportID: 0x33, Offset: 6, Size: 1, Value: 0
       1.203625     Path: UPS.PresentStatus.RemainingTimeLimitExpired, Type: Input, ReportID: 0x33, Offset: 7, Size: 1, Value: 0
       1.203702     Path: UPS.PresentStatus.RemainingTimeLimitExpired, Type: Feature, ReportID: 0x33, Offset: 7, Size: 1, Value: 0
       1.203787     Path: UPS.PresentStatus.CommunicationLost, Type: Input, ReportID: 0x33, Offset: 8, Size: 1, Value: 0
       1.203865     Path: UPS.PresentStatus.CommunicationLost, Type: Feature, ReportID: 0x33, Offset: 8, Size: 1, Value: 0
       1.203924     Path: UPS.PresentStatus.NeedReplacement, Type: Input, ReportID: 0x33, Offset: 9, Size: 1, Value: 0
       1.203983     Path: UPS.PresentStatus.NeedReplacement, Type: Feature, ReportID: 0x33, Offset: 9, Size: 1, Value: 0
       1.204049     Path: UPS.PresentStatus.Overload, Type: Input, ReportID: 0x33, Offset: 10, Size: 1, Value: 0
       1.204108     Path: UPS.PresentStatus.Overload, Type: Feature, ReportID: 0x33, Offset: 10, Size: 1, Value: 0
       1.204178     Path: UPS.PresentStatus.VoltageNotRegulated, Type: Input, ReportID: 0x33, Offset: 11, Size: 1, Value: 0
       1.204269     Path: UPS.PresentStatus.VoltageNotRegulated, Type: Feature, ReportID: 0x33, Offset: 11, Size: 1, Value: 0
       1.204334     Path: UPS.PresentStatus.ff860080, Type: Input, ReportID: 0x33, Offset: 12, Size: 1, Value: 0
       1.204394     Path: UPS.PresentStatus.ff860080, Type: Feature, ReportID: 0x33, Offset: 12, Size: 1, Value: 0
       1.209634     Path: UPS.ff860001.ff860023, Type: Feature, ReportID: 0x60, Offset: 0, Size: 16, Value: 0
       1.215627     Path: UPS.ff860001.ff860026, Type: Feature, ReportID: 0x61, Offset: 0, Size: 8, Value: 10
       1.221637     Path: UPS.ff860001.ff860025, Type: Feature, ReportID: 0x62, Offset: 0, Size: 32, Value: 5.0463e+07
       1.227618     Path: UPS.PowerConverter.ff860024, Type: Feature, ReportID: 0x51, Offset: 0, Size: 8, Value: 150
       1.227810     Report descriptor retrieved (Reportlen = 1217)
       1.227883     Found HID device
       1.227922     Detected a UPS: American Power Conversion/Back-UPS CS 500 FW:808.q10 .I USB FW:q10
       1.228143     Path: UPS.PowerSummary.RemainingCapacity, Type: Feature, ReportID: 0x0c, Offset: 0, Size: 8, Value: 100
       1.228275     Path: UPS.PowerSummary.RemainingCapacityLimit, Type: Feature, ReportID: 0x11, Offset: 0, Size: 8, Value: 10
       1.228411     Path: UPS.PowerSummary.WarningCapacityLimit, Type: Feature, ReportID: 0x0f, Offset: 0, Size: 8, Value: 50
       1.228513     Path: UPS.Battery.RunTimeToEmpty, Type: Feature, ReportID: 0x19, Offset: 0, Size: 16, Value: 2955
       1.228685     Path: UPS.Battery.RemainingTimeLimit, Type: Feature, ReportID: 0x1a, Offset: 0, Size: 16, Value: 120
       1.228881     Path: UPS.Battery.Voltage, Type: Feature, ReportID: 0x1d, Offset: 0, Size: 16, Value: 13.59
       1.229007     Path: UPS.Battery.ConfigVoltage, Type: Feature, ReportID: 0x1f, Offset: 0, Size: 16, Value: 12
       1.229133     Path: UPS.Battery.Temperature, Type: Feature, ReportID: 0x1e, Offset: 0, Size: 16, Value: 302.3
       1.229275     Path: UPS.PowerSummary.iDeviceChemistry, Type: Feature, ReportID: 0x05, Offset: 0, Size: 8, Value: 4
       1.243670     Path: UPS.Battery.ManufacturerDate, Type: Feature, ReportID: 0x15, Offset: 0, Size: 16, Value: 16705
       1.243812     Path: UPS.Battery.APCBattReplaceDate, Type: Feature, ReportID: 0x45, Offset: 0, Size: 24, Value: 1.04885e+06
       1.243949     Path: UPS.Output.PercentLoad, Type: Feature, ReportID: 0x2c, Offset: 0, Size: 16, Value: 6
       1.244173     Path: UPS.PowerSummary.DelayBeforeShutdown, Type: Feature, ReportID: 0x12, Offset: 0, Size: 16, Value: -1
       1.244279     Path: UPS.PowerSummary.DelayBeforeReboot, Type: Feature, ReportID: 0x13, Offset: 0, Size: 24, Value: 0
       1.244465     Path: UPS.Output.DelayBeforeStartup, Type: Feature, ReportID: 0x28, Offset: 0, Size: 16, Value: 0
       1.244712     Path: UPS.Battery.Test, Type: Feature, ReportID: 0x16, Offset: 0, Size: 8, Value: 6
       1.244825     Path: UPS.PowerSummary.AudibleAlarmControl, Type: Feature, ReportID: 0x14, Offset: 0, Size: 8, Value: 2
       1.244973     Path: UPS.ManufacturerDate, Type: Feature, ReportID: 0x35, Offset: 0, Size: 16, Value: 16705
       1.245150     Path: UPS.Output.ConfigActivePower, Type: Feature, ReportID: 0x52, Offset: 0, Size: 16, Value: 300
       1.245276     Path: UPS.PowerSummary.PresentStatus.ACPresent, Type: Feature, ReportID: 0x07, Offset: 2, Size: 1, Value: 1
       1.245476     Path: UPS.PowerSummary.PresentStatus.Discharging, Type: Feature, ReportID: 0x07, Offset: 1, Size: 1, Value: 0
       1.245578     Path: UPS.PowerSummary.PresentStatus.Charging, Type: Feature, ReportID: 0x07, Offset: 0, Size: 1, Value: 0
       1.245661     Path: UPS.PowerSummary.PresentStatus.ShutdownImminent, Type: Feature, ReportID: 0x07, Offset: 6, Size: 1, Value: 0
       1.245756     Path: UPS.PowerSummary.PresentStatus.BelowRemainingCapacityLimit, Type: Feature, ReportID: 0x07, Offset: 4, Size: 1, Value: 0
       1.245874     Path: UPS.PowerSummary.PresentStatus.Overload, Type: Feature, ReportID: 0x07, Offset: 10, Size: 1, Value: 0
       1.245965     Path: UPS.PowerSummary.PresentStatus.NeedReplacement, Type: Feature, ReportID: 0x07, Offset: 9, Size: 1, Value: 0
       1.246065     Path: UPS.PowerSummary.PresentStatus.RemainingTimeLimitExpired, Type: Feature, ReportID: 0x07, Offset: 7, Size: 1, Value: 0
       1.246167     Path: UPS.PowerSummary.PresentStatus.BatteryPresent, Type: Feature, ReportID: 0x07, Offset: 3, Size: 1, Value: 1
       1.246514     Path: UPS.Input.APCLineFailCause, Type: Feature, ReportID: 0x21, Offset: 0, Size: 8, Value: 3
       1.246598     Path: UPS.Input.APCLineFailCause, Type: Feature, ReportID: 0x21, Offset: 0, Size: 8, Value: 3
       1.246675     Path: UPS.Input.Voltage, Type: Feature, ReportID: 0x20, Offset: 0, Size: 32, Value: 232
       1.250591     libusb_get_report: Unknown error
       1.250662     Can't retrieve Report 46: Input/output error
       1.250694     Can't initialize data from HID UPS
    
    


  • :'( nobody familiar with about this??..
    nobody can to any suggestion??  :'(



  • @abiatiya:

    on configuration GUI, I put only local UPS Settings section

    
    Local UPS Name: BK500EI	
    Local UPS Model: APC Back-UPS USB
    Local UPS Port	: Auto (USB Only)
    Local UPS Generic Type: blank
    Local UPS Cable Type: blank
    
    

    I would try one of the other UPS models from the "Local UPS Model" pull down menu.  See if one of the more specific models will communicate better.  I'm running a BackUPS ES 500 and selected the Back-UPS ES USB and it suddenly worked.  I'm not familiar with the EI 500.  Maybe try the Smart-UPS USB.

    Rick


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