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    Status -> Monitoring shows no activity

    Scheduled Pinned Locked Moved General pfSense Questions
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    • K Offline
      kevindd992002 @stephenw10
      last edited by

      @stephenw10 said in Status -> Monitoring shows no activity:

      And it is creating quality data for those interfaces? You see pings times etc in Status > Gateways?

      Steve

      Yes.

      8761f5d8-bc11-4093-bdc0-808e29e8f79e-image.png

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      • stephenw10S Offline
        stephenw10 Netgate Administrator
        last edited by

        Then I would reset the RRD data at that point.

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        • K Offline
          kevindd992002 @stephenw10
          last edited by

          @stephenw10 said in Status -> Monitoring shows no activity:

          Then I would reset the RRD data at that point.

          And what's the correct process to do that?

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          • stephenw10S Offline
            stephenw10 Netgate Administrator
            last edited by

            There's a button for it in System > Monitoring > Settings. In your first screenshot above.

            Steve

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            • K Offline
              kevindd992002 @stephenw10
              last edited by

              @stephenw10 said in Status -> Monitoring shows no activity:

              There's a button for it in System > Monitoring > Settings. In your first screenshot above.

              Steve

              Ok, I just did that. How long do the RRD files get generated with useful data? Right now, I have a blank graph area and the Graph field doesn't show anything that I could choose from.

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              • stephenw10S Offline
                stephenw10 Netgate Administrator
                last edited by

                I believe 1h is the shortest interval it can attempt to display so I would wait at least that long.

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                • K Offline
                  kevindd992002 @stephenw10
                  last edited by

                  @stephenw10 said in Status -> Monitoring shows no activity:

                  I believe 1h is the shortest interval it can attempt to display so I would wait at least that long.

                  Well, it's the same thing after resetting:

                  e85198a3-aed2-45c1-b5af-3fb52a680837-image.png

                  GertjanG 1 Reply Last reply Reply Quote 0
                  • GertjanG Offline
                    Gertjan @kevindd992002
                    last edited by

                    @kevindd992002

                    Have a look at the rrd file :

                    ls -alrt /var/db/rrd/
                    

                    This command will revers list, with details, all the rrd files.

                    Are the time stamps all very recent ?

                    Like :

                    ....
                    -rw-r--r--   1 nobody  wheel  393168 Oct 11 10:30 ipsec-traffic.rrd
                    -rw-r--r--   1 nobody  wheel  393168 Oct 11 10:30 ipsec-packets.rrd
                    -rw-r--r--   1 nobody  wheel  393168 Oct 11 10:30 ovpns1-traffic.rrd
                    -rw-r--r--   1 nobody  wheel  393168 Oct 11 10:30 ovpns1-packets.rrd
                    -rw-r--r--   1 nobody  wheel   49720 Oct 11 10:30 ovpns1-vpnusers.rrd
                    -rw-r--r--   1 nobody  wheel  245976 Oct 11 10:30 system-states.rrd
                    -rw-r--r--   1 nobody  wheel  245976 Oct 11 10:30 system-processor.rrd
                    -rw-r--r--   1 nobody  wheel  735320 Oct 11 10:30 system-memory.rrd
                    -rw-r--r--   1 nobody  wheel  588592 Oct 11 10:30 system-mbuf.rrd
                    -rw-r--r--   1 nobody  wheel  197752 Oct 11 10:30 captiveportal-cpzone1-concurrent.rrd
                    -rw-r--r--   1 nobody  wheel  197752 Oct 11 10:30 captiveportal-cpzone1-loggedin.rrd
                    -rw-r--r--   1 nobody  wheel  882048 Oct 11 10:30 ntpd.rrd
                    -rw-r--r--   1 nobody  wheel  441864 Oct 11 10:30 lan-dhcpd.rrd
                    -rw-r--r--   1 nobody  wheel  441864 Oct 11 10:30 opt1-dhcpd.rrd
                    -rw-r--r--   1 nobody  wheel   71216 Oct 11 10:30 AP1-quality.rrd
                    -rw-r--r--   1 nobody  wheel   71216 Oct 11 10:30 AP2-quality.rrd
                    -rw-r--r--   1 nobody  wheel  147848 Oct 11 10:30 AP3-quality.rrd
                    -rw-r--r--   1 nobody  wheel  147848 Oct 11 10:30 HE_TUN_TUNNELV6-quality.rrd
                    -rw-r--r--   1 nobody  wheel  147848 Oct 11 10:30 OPENVPN_VPNV4-quality.rrd
                    -rw-r--r--   1 nobody  wheel  147848 Oct 11 10:30 OPENVPN_VPNV6-quality.rrd
                    -rw-r--r--   1 nobody  wheel  147848 Oct 11 10:30 WAN_DHCP-quality.rrd
                    

                    No "help me" PM's please. Use the forum, the community will thank you.
                    Edit : and where are the logs ??

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                    • K Offline
                      kevindd992002 @Gertjan
                      last edited by kevindd992002

                      @gertjan said in Status -> Monitoring shows no activity:

                      ls -alrt /var/db/rrd/

                      Yes, I see very recent files:

                      [2.5.2-RELEASE][root@pfSense.home.arpa]/root: ls -alrt /var/db/rrd/
                      total 13700
                      drwxr-xr-x  2 nobody  wheel    1536 Oct 11 03:25 .
                      -rw-r--r--  1 root    wheel   15895 Oct 11 11:50 updaterrd.sh
                      -rw-r--r--  1 nobody  wheel  441864 Oct 12 16:53 opt2-dhcpd.rrd
                      -rw-r--r--  1 nobody  wheel  441864 Oct 12 17:54 opt3-dhcpd.rrd
                      drwxr-xr-x  6 root    wheel     512 Oct 12 18:50 ..
                      -rw-r--r--  1 nobody  wheel  441864 Oct 12 18:55 opt4-dhcpd.rrd
                      -rw-r--r--  1 nobody  wheel  441864 Oct 12 19:56 opt5-dhcpd.rrd
                      -rw-r--r--  1 nobody  wheel  147848 Oct 12 19:56 OPENVPN_RA_VPNV4-quality.rrd
                      -rw-r--r--  1 nobody  wheel  147848 Oct 12 19:56 WANGW-quality.rrd
                      -rw-r--r--  1 nobody  wheel  147848 Oct 12 19:56 WIREGUARD_S2S_WGV4-quality.rrd
                      -rw-r--r--  1 nobody  wheel  393168 Oct 12 19:57 wan-traffic.rrd
                      -rw-r--r--  1 nobody  wheel  393168 Oct 12 19:57 wan-packets.rrd
                      -rw-r--r--  1 nobody  wheel  393168 Oct 12 19:57 opt2-traffic.rrd
                      -rw-r--r--  1 nobody  wheel  393168 Oct 12 19:57 opt2-packets.rrd
                      -rw-r--r--  1 nobody  wheel  393168 Oct 12 19:57 opt3-traffic.rrd
                      -rw-r--r--  1 nobody  wheel  393168 Oct 12 19:57 opt3-packets.rrd
                      -rw-r--r--  1 nobody  wheel  393168 Oct 12 19:57 opt4-traffic.rrd
                      -rw-r--r--  1 nobody  wheel  393168 Oct 12 19:57 opt4-packets.rrd
                      -rw-r--r--  1 nobody  wheel  393168 Oct 12 19:57 opt5-traffic.rrd
                      -rw-r--r--  1 nobody  wheel  393168 Oct 12 19:57 opt5-packets.rrd
                      -rw-r--r--  1 nobody  wheel  393168 Oct 12 19:57 opt6-traffic.rrd
                      -rw-r--r--  1 nobody  wheel  393168 Oct 12 19:57 opt6-packets.rrd
                      -rw-r--r--  1 nobody  wheel  393168 Oct 12 19:57 opt8-traffic.rrd
                      -rw-r--r--  1 nobody  wheel  393168 Oct 12 19:57 opt8-packets.rrd
                      -rw-r--r--  1 nobody  wheel  393168 Oct 12 19:57 opt9-traffic.rrd
                      -rw-r--r--  1 nobody  wheel  393168 Oct 12 19:57 opt9-packets.rrd
                      -rw-r--r--  1 nobody  wheel  393168 Oct 12 19:57 ipsec-traffic.rrd
                      -rw-r--r--  1 nobody  wheel  393168 Oct 12 19:57 ipsec-packets.rrd
                      -rw-r--r--  1 nobody  wheel  393168 Oct 12 19:57 ovpns2-traffic.rrd
                      -rw-r--r--  1 nobody  wheel  393168 Oct 12 19:57 ovpns2-packets.rrd
                      -rw-r--r--  1 nobody  wheel   49720 Oct 12 19:57 ovpns2-vpnusers.rrd
                      -rw-r--r--  1 nobody  wheel  393168 Oct 12 19:57 ovpns1-traffic.rrd
                      -rw-r--r--  1 nobody  wheel  393168 Oct 12 19:57 ovpns1-packets.rrd
                      -rw-r--r--  1 nobody  wheel   49720 Oct 12 19:57 ovpns1-vpnusers.rrd
                      -rw-r--r--  1 nobody  wheel  245976 Oct 12 19:57 system-states.rrd
                      -rw-r--r--  1 nobody  wheel  245976 Oct 12 19:57 system-processor.rrd
                      -rw-r--r--  1 nobody  wheel  735320 Oct 12 19:57 system-memory.rrd
                      -rw-r--r--  1 nobody  wheel  588592 Oct 12 19:57 system-mbuf.rrd
                      -rw-r--r--  1 nobody  wheel  882048 Oct 12 19:57 ntpd.rrd
                      
                      
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                      • stephenw10S Offline
                        stephenw10 Netgate Administrator
                        last edited by

                        I assume you see no data for the OpenVPN gateway either?

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                        • K Offline
                          kevindd992002 @stephenw10
                          last edited by

                          @stephenw10 said in Status -> Monitoring shows no activity:

                          I assume you see no data for the OpenVPN gateway either?

                          Correct.

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                          • stephenw10S Offline
                            stephenw10 Netgate Administrator
                            last edited by

                            Correct time and date on the box? I've seen some odd things happen there when it tries to display data from the wrong time etc. I haven't seen anything like that in 2.5.2 though.

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                            • K Offline
                              kevindd992002 @stephenw10
                              last edited by

                              @stephenw10 said in Status -> Monitoring shows no activity:

                              Correct time and date on the box? I've seen some odd things happen there when it tries to display data from the wrong time etc. I haven't seen anything like that in 2.5.2 though.

                              Yes, time and date synced with NTP servers. I haven't seen any time issues with this box when I'm checking logs. They seem to be on point.

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                              • stephenw10S Offline
                                stephenw10 Netgate Administrator
                                last edited by

                                Hmm, must be something different. Any errors logged when you open the graphs?

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                                • K Offline
                                  kevindd992002 @stephenw10
                                  last edited by

                                  @stephenw10 said in Status -> Monitoring shows no activity:

                                  Hmm, must be something different. Any errors logged when you open the graphs?

                                  This is all I see under System Logs -> System -> GUI Service when I open monitoring:

                                  Oct 13 10:37:41 	nginx 		192.168.20.251 - - [13/Oct/2021:10:37:41 +0800] "POST /rrd_fetch_json.php HTTP/2.0" 200 5401 "https://192.168.10.1/status_monitoring.php" "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:93.0) Gecko/20100101 Firefox/93.0"
                                  Oct 13 10:37:40 	nginx 		192.168.20.251 - - [13/Oct/2021:10:37:40 +0800] "GET /status_monitoring.php HTTP/2.0" 200 15458 "https://192.168.10.1/status_monitoring.php" "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:93.0) Gecko/20100101 Firefox/93.0"
                                  
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                                  • stephenw10S Offline
                                    stephenw10 Netgate Administrator
                                    last edited by

                                    Same from different browsers? Different clients?

                                    What's the history of that box? Has is ever seen any other issues?

                                    I'd be tempted to re-install it and restore it at this point if that's something that's practical for that location. If only to be sure that corrects it and prove it's not a config issue.

                                    Steve

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                                    • K Offline
                                      kevindd992002 @stephenw10
                                      last edited by

                                      @stephenw10 said in Status -> Monitoring shows no activity:

                                      Same from different browsers? Different clients?

                                      What's the history of that box? Has is ever seen any other issues?

                                      I'd be tempted to re-install it and restore it at this point if that's something that's practical for that location. If only to be sure that corrects it and prove it's not a config issue.

                                      Steve

                                      Yes, and yes. Even on mobile phones.

                                      No, this did not encounter any issues yet. This is the first time. And everything seems to be working just fine except this. Well, there's one issue for some clients when accessing the weGUI and I forgot the cause but it's only happening on FireFox for some clients:

                                      27295670-8879-4a2d-b0fa-a46416df6362-image.png

                                      Not sure if it's related to the traffic monitoring issue though. The affected box is remote from me, so it's not something that I can do immediately. Reinstalling would be my last resort though unless there's no more troubleshooting steps that I can do?

                                      GertjanG 1 Reply Last reply Reply Quote 0
                                      • stephenw10S Offline
                                        stephenw10 Netgate Administrator
                                        last edited by

                                        Well it's not something I've come across before so further investigation without direct access becomes difficult. At least beyond what we've already tried.
                                        I agree that cert error is probably unrelated and would not affect other browsers for the graphs specifically. The other RRD graphs are being populated I assume, only the gateway quality data that is failing?

                                        Steve

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                                        • GertjanG Offline
                                          Gertjan @kevindd992002
                                          last edited by

                                          @kevindd992002

                                          About the Firefox message.
                                          Look here.
                                          Firefox's help page makes me ask : what is your pfSense version ?

                                          The message makes me thing that the brwoser that shows that message knows about the pfSense cert exception ... but the cert cahnged on the pfSense side.

                                          You could do what the message proposes :
                                          Use the console or SSH - read Docs » pfSense® software » Configuration » Advanced Configuration Options
                                          and re generate a new cert.

                                          Are you sure the pfsense system clock is ok ??

                                          No "help me" PM's please. Use the forum, the community will thank you.
                                          Edit : and where are the logs ??

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                                          • K Offline
                                            kevindd992002 @stephenw10
                                            last edited by

                                            @stephenw10 said in Status -> Monitoring shows no activity:

                                            Well it's not something I've come across before so further investigation without direct access becomes difficult. At least beyond what we've already tried.
                                            I agree that cert error is probably unrelated and would not affect other browsers for the graphs specifically. The other RRD graphs are being populated I assume, only the gateway quality data that is failing?

                                            Steve

                                            No, it affects all other RRD graphs. I just checked.

                                            @gertjan said in Status -> Monitoring shows no activity:

                                            @kevindd992002

                                            About the Firefox message.
                                            Look here.
                                            Firefox's help page makes me ask : what is your pfSense version ?

                                            The message makes me thing that the brwoser that shows that message knows about the pfSense cert exception ... but the cert cahnged on the pfSense side.

                                            You could do what the message proposes :
                                            Use the console or SSH - read Docs » pfSense® software » Configuration » Advanced Configuration Options
                                            and re generate a new cert.

                                            Are you sure the pfsense system clock is ok ??

                                            Ahh, yeah. I now remember that this was caused by me renewing the cert at one point. I also remember doing that workaround in one of my clients to solve the issue but it was always isolated to FireFox.

                                            The pfsense version is the latest 2.5.2.

                                            I'll make sure to renew that self-signed cert and see if that issue goes away.

                                            See for yourself about the time:

                                            4f6c6006-543a-4236-a641-be555417fcec-image.png

                                            bd1f3356-96c8-40cb-b8b4-a1c59e113a91-image.png

                                            GertjanG 1 Reply Last reply Reply Quote 0
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