Netgate Marketing, not cool :(
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Received a mail from netgate (mlozano@netgate.com) yesterday to leave a review on G2 for pfSense in return for a 25 dollar Amazon gift card.
I did my review only to be refused the 25 dollar gift card, my review was the 46th review.
No mention of in email from netgate that the review was limited.
Very poor and almost deceitful marketing, not cool.
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@matlear
so why you don't contact the Netgate marketing then (first)? -
I have to agree with the OP on this one. It did not mention that it was limited to the first XXX of respondents. I'd be upset too if I spent 10 minutes of my time followed by that response - especially after the half-day outage they had yesterday.
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First review I did had some negative points and review got refused, toned down the negative and magically the review got published.
Who do we trust in this world 
. I'm sure Netgate marketing will pop into this thread with an explanation so no need to contact them directly. -
@matlear said in Netgate Marketing, not cool :(:
First review I did had some negative points and review got refused, toned down the negative and magically the review got published.
Who do we trust in this world . I'm sure Netgate marketing will pop into this thread with an explanation so no need to contact them directly.So they're only accepting favorable reviews? Wow, that says a lot right there. So much for transparency.
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We're very sorry for the delay! You will be getting your gift card. We had an unexpected positive response to this offer, so the pre-provisioned funds in the system ran out. We added funds this morning. As soon as that goes through (similar to adding funds to a bank), your gift card will be on its way to you. If you are still waiting to receive it next Thursday, please let us know, and we will personally send you your card. Thank you for being so supportive of pfSense software, and sorry again for the delay!
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@mleighton said in Netgate Marketing, not cool :(:
We're very sorry for the delay! You will be getting your gift card. We had an unexpected positive response to this offer, so the pre-provisioned funds in the system ran out. We added funds this morning. As soon as that goes through (similar to adding funds to a bank), your gift card will be on its way to you. If you are still waiting to receive it next Thursday, please let us know, and we will personally send you your card. Thank you for being so supportive of pfSense software, and sorry again for the delay!
At least they're fixing it, but it still does not explain only initially granting them to favorable reviews. Especially after @matlear resubmitted his after being denied the first time.
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@cloudified Your review, whether positive or negative, will be accepted and awarded as long as it follows G2 guidelines, which can be seen here.
Here's more information on rejected reviews copied from the link above:
G2 reserves the right to remove reviews that do not meet minimum quality standards, including, but not limited to, those that have been copied from other sources, contain responses unrelated to the questions asked, include defamatory comments, or indicate trial or non-professional use. We also reserve the right to remove any reviews, comments, or other content contributed by a user when the user’s G2 or LinkedIn
profile is missing critical identifying information. -
@mleighton it's true I was stuck in traffic on my way home from work which may have been th cause of a few typos in my initial review... Glad you have sorted it out now.
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@mleighton said in Netgate Marketing, not cool :(:
@cloudified Your review, whether positive or negative, will be accepted and awarded as long as it follows G2 guidelines, which can be seen here.
Here's more information on rejected reviews copied from the link above:
G2 reserves the right to remove reviews that do not meet minimum quality standards, including, but not limited to, those that have been copied from other sources, contain responses unrelated to the questions asked, include defamatory comments, or indicate trial or non-professional use. We also reserve the right to remove any reviews, comments, or other content contributed by a user when the user’s G2 or LinkedIn profile is missing critical identifying information.My only complaint is that I never got the email to participate, but I think I'll live. :)
Thanks for the detailed response.
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@cloudified said in Netgate Marketing, not cool :(:
@mleighton said in Netgate Marketing, not cool :(:
@cloudified Your review, whether positive or negative, will be accepted and awarded as long as it follows G2 guidelines, which can be seen here.
Here's more information on rejected reviews copied from the link above:
G2 reserves the right to remove reviews that do not meet minimum quality standards, including, but not limited to, those that have been copied from other sources, contain responses unrelated to the questions asked, include defamatory comments, or indicate trial or non-professional use. We also reserve the right to remove any reviews, comments, or other content contributed by a user when the user’s G2 or LinkedIn profile is missing critical identifying information.My only complaint is that I never got the email to participate, but I think I'll live. :)
Thanks for the detailed response.
You can still write a review, here is the link and maybe you will get paid: Click Here
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@ernestostvo I'll never do another survey for Netgate again - including the current one going around.
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