pfSense 23.01 TAC Subscription expired

son1c

@stephenw10

Yes, that would be great

stephenw10

Sent it to me via chat and I'll check.

v1k0d3n

Seeing the same issue as well. Is there a fix for this yet?

stephenw10

If you send me your NDI in chat I can check it.

System_5

@stephenw10

Good day

I have the same issue after upgrading to 23.01. Hope that there is a fix for it.
Thanks.

stephenw10

It should all be automatic but for now I can reset it to allow you re-register if you send me your NDI in chat.

System_5

@stephenw10 Thank you ... worked.

Darren87

Same issue. this seems to be a rather wide spread issue. whats going on?

stephenw10

There are several issues that are being conflated. But if your TAC Lite subscription that was part of a CE > Plus upgrade has expired and you're unable to register a new key that is a backend issue that is being worked on as I type this.
In the mean time if you send me your NDI via chat I can reset it to allow a new key to be registered.

Steve

v1k0d3n

@v1k0d3n said in pfSense 23.01 TAC Subscription expired:

Seeing the same issue as well. Is there a fix for this yet?

Just FWIW: The issue did seem to resolve on it's own, just a bit later than some others experienced. All good now (and thanks for the help).

joker169

Having this issue as well, for about 30 days. Has persisted though reboots.

hispeed

@stephenw10
I have the same problem now since 9 days. Do I need to reboot my pfsense? I have a Shop acount and can login.

stephenw10

What error are you actually seeing?
This thread is old and some of the issues discussed have been fixed.
The most common cause of many of these is that the NDI has changed since it was registered. Usually because a new NIC was added or replaced.

hispeed

@stephenw10
I see the following:

Contract type
pfSense TAC Lite
Zero to ping only
Support start
2022-05-09
Support end
2023-05-09
Support status
EXPIRED

The NDI should be the same but i'm not 100% sure. I upgraded from CE and I updated to the latest Version a few weeks ago without any problem. It's a virtual pfsense on a esxi host.

stephenw10

Ah, OK. If it's just expired like that you should be able re-register it with a new key. What does the register page show?

joker169

@stephenw10

Having the same issue:

stephenw10

That's a CE install that you upgraded?
Is it unable to see packages?

joker169

@stephenw10

I upgraded from CE to TAC before the 23.xx update, it did not show expired status before updating.

It sees the packages:

stephenw10

Does it show available packages though?

joker169

@stephenw10

Yes