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    pfSense 23.01 TAC Subscription expired

    Scheduled Pinned Locked Moved General pfSense Questions
    48 Posts 16 Posters 9.3k Views
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    • R
      revolt112 @tman222
      last edited by

      @tman222 for me i always get following message:

      Upgrading pfSense-pkg-System_Patches...
      Updating pfSense-core repository catalogue...
      pfSense-core repository is up to date.
      Updating pfSense repository catalogue...
      pfSense repository is up to date.
      All repositories are up to date.
      The following 1 package(s) will be affected (of 0 checked):

      Installed packages to be UPGRADED:
      pfSense-pkg-System_Patches: 2.0_7 -> 2.1 [pfSense]

      Number of packages to be upgraded: 1

      36 KiB to be downloaded.
      pkg-static: https://pfsense-plus-pkg01.atx.netgate.com/pfSense_plus-v23_01_amd64-pfSense_plus_v23_01/All/pfSense-pkg-System_Patches-2.1.pkg: Not Found
      Fehlgeschlagen

      1 Reply Last reply Reply Quote 0
      • stephenw10S
        stephenw10 Netgate Administrator @safetynet
        last edited by

        @safetynet said in pfSense 23.01 TAC Subscription expired:

        @stephenw10 if I send you (or indeed anyone else) my NDI can you unblock me on your end ?

        I can certainly check it.

        1 Reply Last reply Reply Quote 0
        • S
          son1c
          last edited by

          @stephenw10

          I have the same issue here on my APU board.
          Can I send you my Netgate ID or is it better to wait for a fix on the backed?

          1 Reply Last reply Reply Quote 0
          • stephenw10S
            stephenw10 Netgate Administrator
            last edited by

            I can probably reset it for you now if you need to re-register.

            S 1 Reply Last reply Reply Quote 0
            • S
              son1c @stephenw10
              last edited by

              @stephenw10

              Yes, that would be great

              1 Reply Last reply Reply Quote 0
              • stephenw10S
                stephenw10 Netgate Administrator
                last edited by

                Sent it to me via chat and I'll check.

                1 Reply Last reply Reply Quote 0
                • v1k0d3nV
                  v1k0d3n
                  last edited by

                  Seeing the same issue as well. Is there a fix for this yet?

                  v1k0d3nV 1 Reply Last reply Reply Quote 0
                  • stephenw10S
                    stephenw10 Netgate Administrator
                    last edited by

                    If you send me your NDI in chat I can check it.

                    S 1 Reply Last reply Reply Quote 0
                    • S
                      System_5 @stephenw10
                      last edited by

                      @stephenw10

                      Good day

                      I have the same issue after upgrading to 23.01. Hope that there is a fix for it.
                      Thanks.

                      1 Reply Last reply Reply Quote 0
                      • stephenw10S
                        stephenw10 Netgate Administrator
                        last edited by

                        It should all be automatic but for now I can reset it to allow you re-register if you send me your NDI in chat.

                        S 1 Reply Last reply Reply Quote 1
                        • S
                          System_5 @stephenw10
                          last edited by

                          @stephenw10 Thank you ... worked.

                          1 Reply Last reply Reply Quote 0
                          • D
                            Darren87
                            last edited by Darren87

                            Same issue. this seems to be a rather wide spread issue. whats going on?

                            1 Reply Last reply Reply Quote 0
                            • stephenw10S
                              stephenw10 Netgate Administrator
                              last edited by

                              There are several issues that are being conflated. But if your TAC Lite subscription that was part of a CE > Plus upgrade has expired and you're unable to register a new key that is a backend issue that is being worked on as I type this.
                              In the mean time if you send me your NDI via chat I can reset it to allow a new key to be registered.

                              Steve

                              1 Reply Last reply Reply Quote 0
                              • v1k0d3nV
                                v1k0d3n @v1k0d3n
                                last edited by

                                @v1k0d3n said in pfSense 23.01 TAC Subscription expired:

                                Seeing the same issue as well. Is there a fix for this yet?

                                Just FWIW: The issue did seem to resolve on it's own, just a bit later than some others experienced. All good now (and thanks for the help).

                                1 Reply Last reply Reply Quote 1
                                • joker169J
                                  joker169
                                  last edited by

                                  Having this issue as well, for about 30 days. Has persisted though reboots.

                                  H 1 Reply Last reply Reply Quote 0
                                  • H
                                    hispeed @joker169
                                    last edited by

                                    @stephenw10
                                    I have the same problem now since 9 days. Do I need to reboot my pfsense? I have a Shop acount and can login.

                                    1 Reply Last reply Reply Quote 0
                                    • stephenw10S
                                      stephenw10 Netgate Administrator
                                      last edited by

                                      What error are you actually seeing?
                                      This thread is old and some of the issues discussed have been fixed.
                                      The most common cause of many of these is that the NDI has changed since it was registered. Usually because a new NIC was added or replaced.

                                      H 1 Reply Last reply Reply Quote 0
                                      • H
                                        hispeed @stephenw10
                                        last edited by

                                        @stephenw10
                                        I see the following:

                                        Contract type
                                        pfSense TAC Lite
                                        Zero to ping only
                                        Support start
                                        2022-05-09
                                        Support end
                                        2023-05-09
                                        Support status
                                        EXPIRED
                                        

                                        The NDI should be the same but i'm not 100% sure. I upgraded from CE and I updated to the latest Version a few weeks ago without any problem. It's a virtual pfsense on a esxi host.

                                        1 Reply Last reply Reply Quote 0
                                        • stephenw10S
                                          stephenw10 Netgate Administrator
                                          last edited by

                                          Ah, OK. If it's just expired like that you should be able re-register it with a new key. What does the register page show?

                                          joker169J 1 Reply Last reply Reply Quote 0
                                          • joker169J
                                            joker169 @stephenw10
                                            last edited by

                                            @stephenw10

                                            Having the same issue:

                                            80bdfecb-ee00-43fe-a836-8daa5b1bcc78-image.png

                                            531b7710-3bef-4577-8934-a4468e154d54-image.png

                                            1 Reply Last reply Reply Quote 0
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