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    pfSense 23.01 TAC Subscription expired

    Scheduled Pinned Locked Moved General pfSense Questions
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    • T
      tman222 @johnpoz
      last edited by

      @johnpoz said in pfSense 23.01 TAC Subscription expired:

      @tman222 said in pfSense 23.01 TAC Subscription expired:

      it's claiming the packages can't be found.

      I ran into this with the pfblocker _2 upgrade and the systems patches updates - but just clicked on do it again and then they were found.

      Thanks @johnpoz - after the 4th or 5th try it finally succeeded. Wonder if there is maybe a bad server in the rotation?

      Still seeing the issue with expired TAC subscription though - only repository I can see and select is Latest Stable version.

      R 1 Reply Last reply Reply Quote 0
      • S
        safetynet
        last edited by

        Exact same issue here. This is for my home instance which was upgraded from CE to Plus last year and then up to 23.01 yesterday. Since then I can't get a response from the upgrade dialogue or any results from the package manager search.

        @stephenw10 if I send you (or indeed anyone else) my NDI can you unblock me on your end ?

        stephenw10S 1 Reply Last reply Reply Quote 0
        • R
          revolt112 @tman222
          last edited by

          @tman222 for me i always get following message:

          Upgrading pfSense-pkg-System_Patches...
          Updating pfSense-core repository catalogue...
          pfSense-core repository is up to date.
          Updating pfSense repository catalogue...
          pfSense repository is up to date.
          All repositories are up to date.
          The following 1 package(s) will be affected (of 0 checked):

          Installed packages to be UPGRADED:
          pfSense-pkg-System_Patches: 2.0_7 -> 2.1 [pfSense]

          Number of packages to be upgraded: 1

          36 KiB to be downloaded.
          pkg-static: https://pfsense-plus-pkg01.atx.netgate.com/pfSense_plus-v23_01_amd64-pfSense_plus_v23_01/All/pfSense-pkg-System_Patches-2.1.pkg: Not Found
          Fehlgeschlagen

          1 Reply Last reply Reply Quote 0
          • stephenw10S
            stephenw10 Netgate Administrator @safetynet
            last edited by

            @safetynet said in pfSense 23.01 TAC Subscription expired:

            @stephenw10 if I send you (or indeed anyone else) my NDI can you unblock me on your end ?

            I can certainly check it.

            1 Reply Last reply Reply Quote 0
            • S
              son1c
              last edited by

              @stephenw10

              I have the same issue here on my APU board.
              Can I send you my Netgate ID or is it better to wait for a fix on the backed?

              1 Reply Last reply Reply Quote 0
              • stephenw10S
                stephenw10 Netgate Administrator
                last edited by

                I can probably reset it for you now if you need to re-register.

                S 1 Reply Last reply Reply Quote 0
                • S
                  son1c @stephenw10
                  last edited by

                  @stephenw10

                  Yes, that would be great

                  1 Reply Last reply Reply Quote 0
                  • stephenw10S
                    stephenw10 Netgate Administrator
                    last edited by

                    Sent it to me via chat and I'll check.

                    1 Reply Last reply Reply Quote 0
                    • v1k0d3nV
                      v1k0d3n
                      last edited by

                      Seeing the same issue as well. Is there a fix for this yet?

                      v1k0d3nV 1 Reply Last reply Reply Quote 0
                      • stephenw10S
                        stephenw10 Netgate Administrator
                        last edited by

                        If you send me your NDI in chat I can check it.

                        S 1 Reply Last reply Reply Quote 0
                        • S
                          System_5 @stephenw10
                          last edited by

                          @stephenw10

                          Good day

                          I have the same issue after upgrading to 23.01. Hope that there is a fix for it.
                          Thanks.

                          1 Reply Last reply Reply Quote 0
                          • stephenw10S
                            stephenw10 Netgate Administrator
                            last edited by

                            It should all be automatic but for now I can reset it to allow you re-register if you send me your NDI in chat.

                            S 1 Reply Last reply Reply Quote 1
                            • S
                              System_5 @stephenw10
                              last edited by

                              @stephenw10 Thank you ... worked.

                              1 Reply Last reply Reply Quote 0
                              • D
                                Darren87
                                last edited by Darren87

                                Same issue. this seems to be a rather wide spread issue. whats going on?

                                1 Reply Last reply Reply Quote 0
                                • stephenw10S
                                  stephenw10 Netgate Administrator
                                  last edited by

                                  There are several issues that are being conflated. But if your TAC Lite subscription that was part of a CE > Plus upgrade has expired and you're unable to register a new key that is a backend issue that is being worked on as I type this.
                                  In the mean time if you send me your NDI via chat I can reset it to allow a new key to be registered.

                                  Steve

                                  1 Reply Last reply Reply Quote 0
                                  • v1k0d3nV
                                    v1k0d3n @v1k0d3n
                                    last edited by

                                    @v1k0d3n said in pfSense 23.01 TAC Subscription expired:

                                    Seeing the same issue as well. Is there a fix for this yet?

                                    Just FWIW: The issue did seem to resolve on it's own, just a bit later than some others experienced. All good now (and thanks for the help).

                                    1 Reply Last reply Reply Quote 1
                                    • joker169J
                                      joker169
                                      last edited by

                                      Having this issue as well, for about 30 days. Has persisted though reboots.

                                      H 1 Reply Last reply Reply Quote 0
                                      • H
                                        hispeed @joker169
                                        last edited by

                                        @stephenw10
                                        I have the same problem now since 9 days. Do I need to reboot my pfsense? I have a Shop acount and can login.

                                        1 Reply Last reply Reply Quote 0
                                        • stephenw10S
                                          stephenw10 Netgate Administrator
                                          last edited by

                                          What error are you actually seeing?
                                          This thread is old and some of the issues discussed have been fixed.
                                          The most common cause of many of these is that the NDI has changed since it was registered. Usually because a new NIC was added or replaced.

                                          H 1 Reply Last reply Reply Quote 0
                                          • H
                                            hispeed @stephenw10
                                            last edited by

                                            @stephenw10
                                            I see the following:

                                            Contract type
                                            pfSense TAC Lite
                                            Zero to ping only
                                            Support start
                                            2022-05-09
                                            Support end
                                            2023-05-09
                                            Support status
                                            EXPIRED
                                            

                                            The NDI should be the same but i'm not 100% sure. I upgraded from CE and I updated to the latest Version a few weeks ago without any problem. It's a virtual pfsense on a esxi host.

                                            1 Reply Last reply Reply Quote 0
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