Unable to register token

rosadog · Feb 26, 2023, 2:45 AM

Wondering if anyone is getting this message on "Register" or "Update"

Messages "We could not connect to Netgate servers. Please try again later."

I'm not able to register Pfsense Plus, not able to install packages.

bavcon22 · Mar 29, 2023, 2:40 PM

@rosadog I have this problem, too.
Message is displaying this message: "We could not connect to Netgate servers. Please try again later."
Retrieving is displaying this message: "Unable to check for updates".
Other values in system updates are empty.

bavcon22 · Mar 29, 2023, 2:44 PM

When I finished witting this show up: login-to-view

rosadog · Mar 29, 2023, 2:48 PM

@bavcon22 change your dns servers to another provider under General Setup, see if that helps.

bavcon22 · Mar 29, 2023, 2:56 PM

@rosadog I have two DNS of my own, one is ADguard and other is Pi-hole, and I have to watch for false positive capture of netgate servers in them.

bavcon22 · Mar 29, 2023, 5:05 PM

My problem is not solved:
After previous post I start the reboot sequence on pfSense appliance. Restart bring me some hope to solve the problem. The appliance start to display that is not registered.
Second think I done was to re-register the pfsense appliance and registration with token was successful.
pfSense still indicate in System Update tab that the appliance is not registered in and that I have to purchase the licence. I buy my home licence on August 29, 2022.

Why this happens?

First thing was the time zone change, from CET (Central European Time-"Winter" Time) to CEST (Central European Summer Time) Because of it I always have troubles with back-upping the files on NAS.
Second thing - New ISP provider problem - pfsense miss configured in dual WAN mode
Third thing - error went an noted after updating the appliance to version 23.01 (less likely because I saw that update originally works in widget)

login-to-view

stephenw10 · Mar 30, 2023, 6:29 PM

Usually it's because the hardware changed and hence the NDI. That presents exactly like that.
If you send me your NDI in chat I can check it.

Steve

bavcon22 · Mar 30, 2023, 6:30 PM

@stephenw10 I can't in the forum , I just send it to Max in your sales department, by mail. Can I get your mail? I will send to you, too.

bavcon22 · Mar 30, 2023, 9:08 PM

Max gives me the solution.

go to store and buy new pfsense+ Home licence
get two mail, first is receipt of your purchased licence, second is your new token
login in to your pfsense+ web gui an go to System --> Register and insert your new token in the text box near text Activation token
on displayed page click Register
and you are done.

Page response is like in this image:
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Go to in Update tab and you'll see data like in this image:
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If not the registration was not successful.

Go to Package Manager --> Available Packages to see if the all packages are displayed, like in image:
login-to-view
The image does not display all of listed packages.

If all is like in images, you have successfully updated your pfsense+ licence

stephenw10 · Mar 30, 2023, 9:13 PM

Ah, Ok, so the old registration was just no longer valid.

bavcon22 · Mar 30, 2023, 9:23 PM

@stephenw10 It was like that, but I don't know what was the reason for this to happen. Thank you for your help and assistance.

bavcon22 · Apr 18, 2023, 3:53 PM

@stephenw10 I lost my licence and packets again.

stephenw10 · Apr 18, 2023, 4:04 PM

Do you see a different NDI?

The NDI you referenced previously hasn't checked in since April 9th.
What hardware is this running on?

bavcon22 · Apr 18, 2023, 4:16 PM

@stephenw10 It is Lenovo TC M93p
login-to-view

login-to-view

stephenw10 · Apr 18, 2023, 5:10 PM

You want to send me the new NDI in chat?

Or if it hasn't changed there must be some other reason it's not pulling in a current cert. Like no default route or trying to use an invalid IPv6 route etc.

bavcon22 · Apr 18, 2023, 5:43 PM

@stephenw10 OK,send me a private chat. The only think that can be a problem is double WAN interface but is configured in fail over mode and not in load balancing mode. Can this double WAN be a problem for licence?

stephenw10 · Apr 18, 2023, 5:45 PM

No, config changes will not change that. The package update system does not care about the source IP.

bavcon22 · Apr 18, 2023, 7:33 PM

@stephenw10

[23.01-RELEASE][admin@homerouter.bavcon.eu]/root: ifconfig -a
re0: flags=8943<UP,BROADCAST,RUNNING,PROMISC,SIMPLEX,MULTICAST> metric 0 mtu 1500
	description: LAN1
	options=8209b<RXCSUM,TXCSUM,VLAN_MTU,VLAN_HWTAGGING,VLAN_HWCSUM,WOL_MAGIC,LINKSTATE>
	ether b0:a7:b9:54:7d:db
	inet6 fe80::b2a7:b9ff:fe54:7ddb%re0 prefixlen 64 scopeid 0x1
	media: Ethernet autoselect (1000baseT <full-duplex,master>)
	status: active
	nd6 options=21<PERFORMNUD,AUTO_LINKLOCAL>
em0: flags=8863<UP,BROADCAST,RUNNING,SIMPLEX,MULTICAST> metric 0 mtu 1500
	description: WAN
	options=481209b<RXCSUM,TXCSUM,VLAN_MTU,VLAN_HWTAGGING,VLAN_HWCSUM,WOL_MAGIC,VLAN_HWFILTER,NOMAP>
	ether 6c:0b:84:68:b1:ad
	inet6 fe80::6e0b:84ff:fe68:b1ad%em0 prefixlen 64 scopeid 0x2
	inet 192.168.64.100 netmask 0xffffff00 broadcast 192.168.64.255
	media: Ethernet autoselect (1000baseT <full-duplex>)
	status: active
	nd6 options=21<PERFORMNUD,AUTO_LINKLOCAL>
re1: flags=8943<UP,BROADCAST,RUNNING,PROMISC,SIMPLEX,MULTICAST> metric 0 mtu 1500
	description: LAN2
	options=8209b<RXCSUM,TXCSUM,VLAN_MTU,VLAN_HWTAGGING,VLAN_HWCSUM,WOL_MAGIC,LINKSTATE>
	ether b0:a7:b9:54:7d:e5
	inet6 fe80::b2a7:b9ff:fe54:7de5%re1 prefixlen 64 scopeid 0x3
	media: Ethernet autoselect (100baseTX <full-duplex>)
	status: active
	nd6 options=21<PERFORMNUD,AUTO_LINKLOCAL>
re2: flags=8943<UP,BROADCAST,RUNNING,PROMISC,SIMPLEX,MULTICAST> metric 0 mtu 1500
	description: LAN
	options=8209b<RXCSUM,TXCSUM,VLAN_MTU,VLAN_HWTAGGING,VLAN_HWCSUM,WOL_MAGIC,LINKSTATE>
	ether a0:a3:f0:15:0a:18
	inet6 fe80::a2a3:f0ff:fe15:a18%re2 prefixlen 64 scopeid 0x4
	media: Ethernet autoselect (1000baseT <full-duplex>)
	status: active
	nd6 options=21<PERFORMNUD,AUTO_LINKLOCAL>
re3: flags=8943<UP,BROADCAST,RUNNING,PROMISC,SIMPLEX,MULTICAST> metric 0 mtu 1500
	description: LAN3
	options=8209b<RXCSUM,TXCSUM,VLAN_MTU,VLAN_HWTAGGING,VLAN_HWCSUM,WOL_MAGIC,LINKSTATE>
	ether b0:a7:b9:54:72:f4
	inet6 fe80::b2a7:b9ff:fe54:72f4%re3 prefixlen 64 scopeid 0x5
	media: Ethernet autoselect (100baseTX <full-duplex>)
	status: active
	nd6 options=21<PERFORMNUD,AUTO_LINKLOCAL>
lo0: flags=8049<UP,LOOPBACK,RUNNING,MULTICAST> metric 0 mtu 16384
	options=680003<RXCSUM,TXCSUM,LINKSTATE,RXCSUM_IPV6,TXCSUM_IPV6>
	inet6 ::1 prefixlen 128
	inet6 fe80::1%lo0 prefixlen 64 scopeid 0x6
	inet 127.0.0.1 netmask 0xff000000
	groups: lo
	nd6 options=21<PERFORMNUD,AUTO_LINKLOCAL>
enc0: flags=0<> metric 0 mtu 1536
	groups: enc
	nd6 options=21<PERFORMNUD,AUTO_LINKLOCAL>
pfsync0: flags=0<> metric 0 mtu 1500
	groups: pfsync
pflog0: flags=100<PROMISC> metric 0 mtu 33152
	groups: pflog
ue0: flags=8843<UP,BROADCAST,RUNNING,SIMPLEX,MULTICAST> metric 0 mtu 1500
	description: WAN2
	ether ba:a2:43:65:96:96
	inet6 fe80::b8a2:43ff:fe65:9696%ue0 prefixlen 64 scopeid 0xa
	inet 192.168.0.20 netmask 0xffffff00 broadcast 192.168.0.255
	nd6 options=21<PERFORMNUD,AUTO_LINKLOCAL>
bridge1: flags=8843<UP,BROADCAST,RUNNING,SIMPLEX,MULTICAST> metric 0 mtu 1500
	description: DMZbridge
	ether 58:9c:fc:10:ff:a3
	inet 192.168.45.2 netmask 0xffffff00 broadcast 192.168.45.255
	id 00:00:00:00:00:00 priority 32768 hellotime 2 fwddelay 15
	maxage 20 holdcnt 6 proto rstp maxaddr 2000 timeout 1200
	root id 00:00:00:00:00:00 priority 32768 ifcost 0 port 0
	member: re3 flags=143<LEARNING,DISCOVER,AUTOEDGE,AUTOPTP>
	        ifmaxaddr 0 port 5 priority 128 path cost 55
	groups: bridge
	nd6 options=1<PERFORMNUD>
bridge0: flags=8843<UP,BROADCAST,RUNNING,SIMPLEX,MULTICAST> metric 0 mtu 1500
	description: LANbridge
	ether 58:9c:fc:00:04:4e
	inet 192.168.40.2 netmask 0xffffff00 broadcast 192.168.40.255
	id 00:00:00:00:00:00 priority 32768 hellotime 2 fwddelay 15
	maxage 20 holdcnt 6 proto rstp maxaddr 2000 timeout 1200
	root id 00:00:00:00:00:00 priority 32768 ifcost 0 port 0
	member: re1 flags=143<LEARNING,DISCOVER,AUTOEDGE,AUTOPTP>
	        ifmaxaddr 0 port 3 priority 128 path cost 55
	member: re0 flags=143<LEARNING,DISCOVER,AUTOEDGE,AUTOPTP>
	        ifmaxaddr 0 port 1 priority 128 path cost 55
	member: re2 flags=143<LEARNING,DISCOVER,AUTOEDGE,AUTOPTP>
	        ifmaxaddr 0 port 4 priority 128 path cost 55
	groups: bridge
	nd6 options=1<PERFORMNUD>
ovpnc1: flags=8010<POINTOPOINT,MULTICAST> metric 0 mtu 1500
	options=80000<LINKSTATE>
	groups: tun openvpn
	nd6 options=21<PERFORMNUD,AUTO_LINKLOCAL>

Picture from widget:
login-to-view

stephenw10 · Apr 18, 2023, 7:41 PM

You have a USB NIC there, ue0, did you add that recently?

Hmm that should be ignored though.

bavcon22 · Apr 19, 2023, 10:07 AM

@stephenw10 The ue0 it is GSM to Wifi modem connected to pfsense + via USB cable. In the past I have issue with that modem, that device stops communication and went unresponsive. I disconnect the device from USB (actually from pfsense) and press power button to initiate the hard power down. When modem come up and running again I connected to USB again and tested the connection. When the pfsense was v. 22.05 that was not a problem. The licence I lost yesterday afternoon. The first time I connect the modem to pfsense was when I wrote the article on forum about that TP-Link modem. It was February 10th 2023.