Unable to register token

bavcon22 · Mar 29, 2023, 2:44 PM

When I finished witting this show up: login-to-view

rosadog · Mar 29, 2023, 2:48 PM

@bavcon22 change your dns servers to another provider under General Setup, see if that helps.

bavcon22 · Mar 29, 2023, 2:56 PM

@rosadog I have two DNS of my own, one is ADguard and other is Pi-hole, and I have to watch for false positive capture of netgate servers in them.

bavcon22 · Mar 29, 2023, 5:05 PM

My problem is not solved:
After previous post I start the reboot sequence on pfSense appliance. Restart bring me some hope to solve the problem. The appliance start to display that is not registered.
Second think I done was to re-register the pfsense appliance and registration with token was successful.
pfSense still indicate in System Update tab that the appliance is not registered in and that I have to purchase the licence. I buy my home licence on August 29, 2022.

Why this happens?

First thing was the time zone change, from CET (Central European Time-"Winter" Time) to CEST (Central European Summer Time) Because of it I always have troubles with back-upping the files on NAS.
Second thing - New ISP provider problem - pfsense miss configured in dual WAN mode
Third thing - error went an noted after updating the appliance to version 23.01 (less likely because I saw that update originally works in widget)

login-to-view

stephenw10 · Mar 30, 2023, 6:29 PM

Usually it's because the hardware changed and hence the NDI. That presents exactly like that.
If you send me your NDI in chat I can check it.

Steve

bavcon22 · Mar 30, 2023, 6:30 PM

@stephenw10 I can't in the forum , I just send it to Max in your sales department, by mail. Can I get your mail? I will send to you, too.

bavcon22 · Mar 30, 2023, 9:08 PM

Max gives me the solution.

go to store and buy new pfsense+ Home licence
get two mail, first is receipt of your purchased licence, second is your new token
login in to your pfsense+ web gui an go to System --> Register and insert your new token in the text box near text Activation token
on displayed page click Register
and you are done.

Page response is like in this image:
login-to-view

Go to in Update tab and you'll see data like in this image:
login-to-view
If not the registration was not successful.

Go to Package Manager --> Available Packages to see if the all packages are displayed, like in image:
login-to-view
The image does not display all of listed packages.

If all is like in images, you have successfully updated your pfsense+ licence

stephenw10 · Mar 30, 2023, 9:13 PM

Ah, Ok, so the old registration was just no longer valid.

bavcon22 · Mar 30, 2023, 9:23 PM

@stephenw10 It was like that, but I don't know what was the reason for this to happen. Thank you for your help and assistance.

bavcon22 · Apr 18, 2023, 3:53 PM

@stephenw10 I lost my licence and packets again.

stephenw10 · Apr 18, 2023, 4:04 PM

Do you see a different NDI?

The NDI you referenced previously hasn't checked in since April 9th.
What hardware is this running on?

bavcon22 · Apr 18, 2023, 4:16 PM

@stephenw10 It is Lenovo TC M93p
login-to-view

login-to-view

stephenw10 · Apr 18, 2023, 5:10 PM

You want to send me the new NDI in chat?

Or if it hasn't changed there must be some other reason it's not pulling in a current cert. Like no default route or trying to use an invalid IPv6 route etc.

bavcon22 · Apr 18, 2023, 5:43 PM

@stephenw10 OK,send me a private chat. The only think that can be a problem is double WAN interface but is configured in fail over mode and not in load balancing mode. Can this double WAN be a problem for licence?

stephenw10 · Apr 18, 2023, 5:45 PM

No, config changes will not change that. The package update system does not care about the source IP.

bavcon22 · Apr 18, 2023, 7:33 PM

@stephenw10

[23.01-RELEASE][admin@homerouter.bavcon.eu]/root: ifconfig -a
re0: flags=8943<UP,BROADCAST,RUNNING,PROMISC,SIMPLEX,MULTICAST> metric 0 mtu 1500
	description: LAN1
	options=8209b<RXCSUM,TXCSUM,VLAN_MTU,VLAN_HWTAGGING,VLAN_HWCSUM,WOL_MAGIC,LINKSTATE>
	ether b0:a7:b9:54:7d:db
	inet6 fe80::b2a7:b9ff:fe54:7ddb%re0 prefixlen 64 scopeid 0x1
	media: Ethernet autoselect (1000baseT <full-duplex,master>)
	status: active
	nd6 options=21<PERFORMNUD,AUTO_LINKLOCAL>
em0: flags=8863<UP,BROADCAST,RUNNING,SIMPLEX,MULTICAST> metric 0 mtu 1500
	description: WAN
	options=481209b<RXCSUM,TXCSUM,VLAN_MTU,VLAN_HWTAGGING,VLAN_HWCSUM,WOL_MAGIC,VLAN_HWFILTER,NOMAP>
	ether 6c:0b:84:68:b1:ad
	inet6 fe80::6e0b:84ff:fe68:b1ad%em0 prefixlen 64 scopeid 0x2
	inet 192.168.64.100 netmask 0xffffff00 broadcast 192.168.64.255
	media: Ethernet autoselect (1000baseT <full-duplex>)
	status: active
	nd6 options=21<PERFORMNUD,AUTO_LINKLOCAL>
re1: flags=8943<UP,BROADCAST,RUNNING,PROMISC,SIMPLEX,MULTICAST> metric 0 mtu 1500
	description: LAN2
	options=8209b<RXCSUM,TXCSUM,VLAN_MTU,VLAN_HWTAGGING,VLAN_HWCSUM,WOL_MAGIC,LINKSTATE>
	ether b0:a7:b9:54:7d:e5
	inet6 fe80::b2a7:b9ff:fe54:7de5%re1 prefixlen 64 scopeid 0x3
	media: Ethernet autoselect (100baseTX <full-duplex>)
	status: active
	nd6 options=21<PERFORMNUD,AUTO_LINKLOCAL>
re2: flags=8943<UP,BROADCAST,RUNNING,PROMISC,SIMPLEX,MULTICAST> metric 0 mtu 1500
	description: LAN
	options=8209b<RXCSUM,TXCSUM,VLAN_MTU,VLAN_HWTAGGING,VLAN_HWCSUM,WOL_MAGIC,LINKSTATE>
	ether a0:a3:f0:15:0a:18
	inet6 fe80::a2a3:f0ff:fe15:a18%re2 prefixlen 64 scopeid 0x4
	media: Ethernet autoselect (1000baseT <full-duplex>)
	status: active
	nd6 options=21<PERFORMNUD,AUTO_LINKLOCAL>
re3: flags=8943<UP,BROADCAST,RUNNING,PROMISC,SIMPLEX,MULTICAST> metric 0 mtu 1500
	description: LAN3
	options=8209b<RXCSUM,TXCSUM,VLAN_MTU,VLAN_HWTAGGING,VLAN_HWCSUM,WOL_MAGIC,LINKSTATE>
	ether b0:a7:b9:54:72:f4
	inet6 fe80::b2a7:b9ff:fe54:72f4%re3 prefixlen 64 scopeid 0x5
	media: Ethernet autoselect (100baseTX <full-duplex>)
	status: active
	nd6 options=21<PERFORMNUD,AUTO_LINKLOCAL>
lo0: flags=8049<UP,LOOPBACK,RUNNING,MULTICAST> metric 0 mtu 16384
	options=680003<RXCSUM,TXCSUM,LINKSTATE,RXCSUM_IPV6,TXCSUM_IPV6>
	inet6 ::1 prefixlen 128
	inet6 fe80::1%lo0 prefixlen 64 scopeid 0x6
	inet 127.0.0.1 netmask 0xff000000
	groups: lo
	nd6 options=21<PERFORMNUD,AUTO_LINKLOCAL>
enc0: flags=0<> metric 0 mtu 1536
	groups: enc
	nd6 options=21<PERFORMNUD,AUTO_LINKLOCAL>
pfsync0: flags=0<> metric 0 mtu 1500
	groups: pfsync
pflog0: flags=100<PROMISC> metric 0 mtu 33152
	groups: pflog
ue0: flags=8843<UP,BROADCAST,RUNNING,SIMPLEX,MULTICAST> metric 0 mtu 1500
	description: WAN2
	ether ba:a2:43:65:96:96
	inet6 fe80::b8a2:43ff:fe65:9696%ue0 prefixlen 64 scopeid 0xa
	inet 192.168.0.20 netmask 0xffffff00 broadcast 192.168.0.255
	nd6 options=21<PERFORMNUD,AUTO_LINKLOCAL>
bridge1: flags=8843<UP,BROADCAST,RUNNING,SIMPLEX,MULTICAST> metric 0 mtu 1500
	description: DMZbridge
	ether 58:9c:fc:10:ff:a3
	inet 192.168.45.2 netmask 0xffffff00 broadcast 192.168.45.255
	id 00:00:00:00:00:00 priority 32768 hellotime 2 fwddelay 15
	maxage 20 holdcnt 6 proto rstp maxaddr 2000 timeout 1200
	root id 00:00:00:00:00:00 priority 32768 ifcost 0 port 0
	member: re3 flags=143<LEARNING,DISCOVER,AUTOEDGE,AUTOPTP>
	        ifmaxaddr 0 port 5 priority 128 path cost 55
	groups: bridge
	nd6 options=1<PERFORMNUD>
bridge0: flags=8843<UP,BROADCAST,RUNNING,SIMPLEX,MULTICAST> metric 0 mtu 1500
	description: LANbridge
	ether 58:9c:fc:00:04:4e
	inet 192.168.40.2 netmask 0xffffff00 broadcast 192.168.40.255
	id 00:00:00:00:00:00 priority 32768 hellotime 2 fwddelay 15
	maxage 20 holdcnt 6 proto rstp maxaddr 2000 timeout 1200
	root id 00:00:00:00:00:00 priority 32768 ifcost 0 port 0
	member: re1 flags=143<LEARNING,DISCOVER,AUTOEDGE,AUTOPTP>
	        ifmaxaddr 0 port 3 priority 128 path cost 55
	member: re0 flags=143<LEARNING,DISCOVER,AUTOEDGE,AUTOPTP>
	        ifmaxaddr 0 port 1 priority 128 path cost 55
	member: re2 flags=143<LEARNING,DISCOVER,AUTOEDGE,AUTOPTP>
	        ifmaxaddr 0 port 4 priority 128 path cost 55
	groups: bridge
	nd6 options=1<PERFORMNUD>
ovpnc1: flags=8010<POINTOPOINT,MULTICAST> metric 0 mtu 1500
	options=80000<LINKSTATE>
	groups: tun openvpn
	nd6 options=21<PERFORMNUD,AUTO_LINKLOCAL>

Picture from widget:
login-to-view

stephenw10 · Apr 18, 2023, 7:41 PM

You have a USB NIC there, ue0, did you add that recently?

Hmm that should be ignored though.

bavcon22 · Apr 19, 2023, 10:07 AM

@stephenw10 The ue0 it is GSM to Wifi modem connected to pfsense + via USB cable. In the past I have issue with that modem, that device stops communication and went unresponsive. I disconnect the device from USB (actually from pfsense) and press power button to initiate the hard power down. When modem come up and running again I connected to USB again and tested the connection. When the pfsense was v. 22.05 that was not a problem. The licence I lost yesterday afternoon. The first time I connect the modem to pfsense was when I wrote the article on forum about that TP-Link modem. It was February 10th 2023.

stephenw10 · Apr 19, 2023, 2:46 PM

The last time the old NDI requested a cert update coincides with that so I'd say that's almost certainly what changed it.

bavcon22 · Apr 19, 2023, 2:46 PM

@stephenw10 What's the next step to get working again? Re licencing on web page again with newest NID or register with NID from 19days ago?