Unable to check for updates (SOLVED)

frankkelly

@rcoleman-netgate said in Unable to check for updates (SOLVED):

@peterhouse

Upgrades to 1100/2100 models are suspended while an issue is being fixed

This seems to be what is stopping me from upgrading a 2100 at one of my remote sites, as it has yet to be reimaged to upgrade to ZFS. I guess I will be having someone onsite walk through the reinstall process, thanks for linking that post here.

KB8DOA

@stephenw10 said in Unable to check for updates (SOLVED):

Interesting. It looks like at some point you added the ntop repo to get the subscription version?

Yes I did but was just a newer version as the Netgate Package of ntopng is or was quite far behind.

Now I understand the ramifications of installing outside of Official Packages.

alexbd819

@kb8doa Thank you sir, that did solved my issue as well!

bavcon22

I had the exact this problem when I decide to update my pfsense+ from version 23.01 to 23.05. On my appliance I had installed APCUPSD package and this for the reason for error on "Dashboard" page. On the "System Update" page I still receive error.

stephenw10

So you were able to upgrade by removing apcupsd?

bavcon22

@stephenw10 In web page I was not able to update, but with SSH yes.

azdeltawye

Hello,
Having same problem: "Unable to check for updates"

$ pkg info pfSense-upgrade

pfSense-upgrade-1.0_67
Name           : pfSense-upgrade
Version        : 1.0_67
Installed on   : Wed Jun  7 14:59:23 2023 MST
Origin         : sysutils/pfSense-upgrade
Architecture   : FreeBSD:14:amd64
Prefix         : /usr/local
Categories     : sysutils
Licenses       : APACHE20
Maintainer     : coreteam@pfsense.org
WWW            : https://www.pfsense.org/
Comment        : pfSense upgrade script
Annotations    :
	FreeBSD_version: 1400085
	build_timestamp: 2023-06-06T04:14:40+0000
	built_by       : poudriere-git-3.3.99.20220831
	port_checkout_unclean: no
	port_git_hash  : 33c2f885cd36
	ports_top_checkout_unclean: yes
	ports_top_git_hash: 33c2f885cd36
	repo_type      : binary
	repository     : pfSense
Flat size      : 71.0KiB
Description    :
pfSense upgrade script

WWW: https://www.pfsense.org/

Then I type in the following command:
$ pkg-static -d update

and nothing happens...

any thoughts?

Hardware: 4100-MAX running 23.05

azdeltawye

Additional info:

Orange LED was flashing on device indicating update was available. I then rebooted from the UI (I usually reboot prior to update) then that's when when I got the 'Unable to check for updates' message.
Subsequently, no more orange LED...

stephenw10

First thing to try is go to Sys > Update > Update Settings and resave the branch to the current stable version.

If it still fails try running pfSense-upgrade -d at the command line to see what the error is.

Steve

bavcon22

@KB8DOA When I had error like in your post I could not also get updates from github.io. I do not solve this problem yet, but in my case the suspicious program is snort. Definitely I mess up with snort's configuration to much.

JonathanLee

@Matt2 Make sure you hide your serial and id. This is only for you infom

Farhan 0

@bushman666
Thank you. This solution perfectly works for me. From 2.6.0 to 2.7.0 upgrade.