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    6100 Max: ISP Wan Ip Change Internet Loss - Requires Reboot

    Scheduled Pinned Locked Moved Official Netgate® Hardware
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    • GertjanG
      Gertjan @sheen73
      last edited by

      @sheen73

      Goto System > Routing > Gateways > Edit
      and at the bottom of the page, click on "Display Advanced".

      You'll find :

      c96dd491-75bf-451b-ada9-1f3ccb211865-image.png

      which means 'action' in undertaken as soon as more then 10 % is lost.
      10 % lost means : 10 % of the ping packets didn't make it back. This might mean : (very) bad or overloaded WAN connection.
      The action is : restart/reinit the AN connection.

      If 'someone' is throwing away constantly more then 10 % of your send ping requests, then it's understandable what you see is your logs : constantly reloading of the WAN interface.

      Several options :
      Change the settings, for example : accept more ICMP loss.
      Pick another host for dpinger to ping to.
      Stop the action all together :

      a656f0b8-c8ac-4dc7-ac2d-4d2136946b8c-image.png

      Try repairing your uplink (check cables inside and outside)
      Get a better ISP ^^

      No "help me" PM's please. Use the forum, the community will thank you.
      Edit : and where are the logs ??

      S 1 Reply Last reply Reply Quote 0
      • S
        sheen73 @Gertjan
        last edited by

        @Gertjan
        Thanks for the response - everything is new from pole to house with no splitters and good power values. (Spectrum cable). Though there are a decent amount of errors and I’m sure there are problems with isp.

        This issue only occurs very infrequently, the last time was 21 days ago, with the time before that the same and it looks like it happens when isp changes wan ip.

        23.05.1-RELEASE (amd64) on 6100 MAX / Arris S33 Spectrum / Ubiquiti Networks 8-Port UniFi Switch, Managed PoE+ Gigabit Switch with SFP, 150W (US-8-150W) / Unifi U6LR

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        • stephenw10S
          stephenw10 Netgate Administrator
          last edited by

          Do you see SWAP enabled on the dashboard? That is required to store a crash report if it actually creates one.

          S 1 Reply Last reply Reply Quote 0
          • S
            sheen73 @stephenw10
            last edited by

            @stephenw10

            No sir, it looks like I am not? How can I enable?

            last pid: 32337; load averages: 0.22, 0.16, 0.11 up 0+19:11:58 05:35:30
            60 processes: 1 running, 59 sleeping
            CPU: 1.1% user, 0.1% nice, 2.2% system, 0.2% interrupt, 96.4% idle
            Mem: 211M Active, 368M Inact, 903M Wired, 6304M Free
            ARC: 287M Total, 94M MFU, 183M MRU, 16K Anon, 1683K Header, 8359K Other
            244M Compressed, 689M Uncompressed, 2.82:1 Ratio

            23.05.1-RELEASE (amd64) on 6100 MAX / Arris S33 Spectrum / Ubiquiti Networks 8-Port UniFi Switch, Managed PoE+ Gigabit Switch with SFP, 150W (US-8-150W) / Unifi U6LR

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            • stephenw10S
              stephenw10 Netgate Administrator
              last edited by

              Ah, interesting. OK check that a SWAP partition is defined. At the command line run: gpart list

              S 1 Reply Last reply Reply Quote 0
              • S
                sheen73 @stephenw10
                last edited by

                @stephenw10
                Here you go

                
                Geom name: nvd0
                modified: false
                state: OK
                fwheads: 255
                fwsectors: 63
                last: 234441639
                first: 3
                entries: 4
                scheme: GPT
                Providers:
                1. Name: nvd0p1
                   Mediasize: 209715200 (200M)
                   Sectorsize: 512
                   Stripesize: 0
                   Stripeoffset: 1536
                   Mode: r0w0e0
                   efimedia: HD(1,GPT,4792eff1-f262-11ec-8524-a1746a8b4cc2,0x3,0x64000)
                   rawuuid: 4792eff1-f262-11ec-8524-a1746a8b4cc2
                   rawtype: c12a7328-f81f-11d2-ba4b-00a0c93ec93b
                   label: (null)
                   length: 209715200
                   offset: 1536
                   type: efi
                   index: 1
                   end: 409602
                   start: 3
                2. Name: nvd0p2
                   Mediasize: 113922309632 (106G)
                   Sectorsize: 512
                   Stripesize: 0
                   Stripeoffset: 209716736
                   Mode: r1w1e1
                   efimedia: HD(2,GPT,4792eff7-f262-11ec-8524-a1746a8b4cc2,0x64003,0xd43263f)
                   rawuuid: 4792eff7-f262-11ec-8524-a1746a8b4cc2
                   rawtype: 516e7cb6-6ecf-11d6-8ff8-00022d09712b
                   label: (null)
                   length: 113922309632
                   offset: 209716736
                   type: freebsd-ufs
                   index: 2
                   end: 222914113
                   start: 409603
                3. Name: nvd0p3
                   Mediasize: 5902090752 (5.5G)
                   Sectorsize: 512
                   Stripesize: 0
                   Stripeoffset: 114132026368
                   Mode: r0w0e0
                   efimedia: HD(3,GPT,4ec35717-ac04-11ed-b9e8-90ec7762d5f6,0xd496642,0xafe561)
                   rawuuid: 4ec35717-ac04-11ed-b9e8-90ec7762d5f6
                   rawtype: 516e7cb5-6ecf-11d6-8ff8-00022d09712b
                   label: (null)
                   length: 5902090752
                   offset: 114132026368
                   type: freebsd-swap
                   index: 3
                   end: 234441634
                   start: 222914114
                Consumers:
                1. Name: nvd0
                   Mediasize: 120034123776 (112G)
                   Sectorsize: 512
                   Mode: r1w1e2
                
                

                23.05.1-RELEASE (amd64) on 6100 MAX / Arris S33 Spectrum / Ubiquiti Networks 8-Port UniFi Switch, Managed PoE+ Gigabit Switch with SFP, 150W (US-8-150W) / Unifi U6LR

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                • stephenw10S
                  stephenw10 Netgate Administrator
                  last edited by

                  Ok SWAP is present. Run: cat /etc/fstab

                  S 1 Reply Last reply Reply Quote 0
                  • S
                    sheen73 @stephenw10
                    last edited by

                    @stephenw10
                    Does this mean there is nothing?

                     # Device                Mountpoint      FStype  Options         Dump    Pass#
                    /dev/msdosfs/EFISYS     /boot/efi       msdosfs rw,noatime,noauto       0       0
                    /dev/gptid/4ec35717-ac04-11ed-b9e8-90ec7762d5f6		none	swap	sw		0	0
                    

                    23.05.1-RELEASE (amd64) on 6100 MAX / Arris S33 Spectrum / Ubiquiti Networks 8-Port UniFi Switch, Managed PoE+ Gigabit Switch with SFP, 150W (US-8-150W) / Unifi U6LR

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                    • stephenw10S
                      stephenw10 Netgate Administrator
                      last edited by

                      Oh OK, that looks correct. Try running: swapinfo

                      S 1 Reply Last reply Reply Quote 0
                      • S
                        sheen73 @stephenw10
                        last edited by

                        @stephenw10

                        
                        Device          512-blocks     Used    Avail Capacity
                        
                        

                        23.05.1-RELEASE (amd64) on 6100 MAX / Arris S33 Spectrum / Ubiquiti Networks 8-Port UniFi Switch, Managed PoE+ Gigabit Switch with SFP, 150W (US-8-150W) / Unifi U6LR

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                        • stephenw10S
                          stephenw10 Netgate Administrator
                          last edited by

                          Hmm, odd.
                          Ok try changing that second line in /etc/fstab to:
                          /dev/nvd0p3 none swap sw 0 0

                          Then reboot to apply that and check swapinfo again. Or it should be shown on the dashboard.

                          S 1 Reply Last reply Reply Quote 0
                          • S
                            sheen73 @stephenw10
                            last edited by

                            @stephenw10
                            Sorry how do i run that specifically? Below gave me permission denied error when run

                            /dev/nvd0p3 none swap sw 0 0
                            
                            

                            23.05.1-RELEASE (amd64) on 6100 MAX / Arris S33 Spectrum / Ubiquiti Networks 8-Port UniFi Switch, Managed PoE+ Gigabit Switch with SFP, 150W (US-8-150W) / Unifi U6LR

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                            • stephenw10S
                              stephenw10 Netgate Administrator
                              last edited by

                              Sorry open /etc/fstab in Diag > Edit File from the gui.
                              Make that second line look like:
                              /dev/nvd0p3 none swap sw 0 0

                              S 1 Reply Last reply Reply Quote 0
                              • S
                                sheen73 @stephenw10
                                last edited by

                                @stephenw10
                                Ok cool, done, working and showing on dashboard. Time to wait another 20 days to see if it fails :).

                                Thanks for all the help.

                                23.05.1-RELEASE (amd64) on 6100 MAX / Arris S33 Spectrum / Ubiquiti Networks 8-Port UniFi Switch, Managed PoE+ Gigabit Switch with SFP, 150W (US-8-150W) / Unifi U6LR

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                                • stephenw10S
                                  stephenw10 Netgate Administrator
                                  last edited by

                                  Nice! Yes if it does create a crash report you will at least see it now.

                                  S 1 Reply Last reply Reply Quote 0
                                  • S
                                    sheen73 @stephenw10
                                    last edited by

                                    @stephenw10
                                    I don’t know if crash is the right wording now. Looks like on isp / wan ip change it can’t recover and gets hung.

                                    23.05.1-RELEASE (amd64) on 6100 MAX / Arris S33 Spectrum / Ubiquiti Networks 8-Port UniFi Switch, Managed PoE+ Gigabit Switch with SFP, 150W (US-8-150W) / Unifi U6LR

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