6100 Max: ISP Wan Ip Change Internet Loss - Requires Reboot

Gertjan

Yeah if it only happens every few weeks that can be hard to diagnose. I'd suggest logging the console output but that might not be practical.

What about

where 192.168.1.4 is your Syno nas ?

This will log everything ....

stephenw10

Yup, that can be a good option. A remote syslog server can catch errors if a local disk issue is preventing logging. However somethings only appear on the console if a device actually crashes.

sheen73

@Gertjan

I added that (Everything) but also just checked the others. I will see if that works.

Thanks!

sheen73

@stephenw10

Hope you are well. This issue occurred again today.

I got into the serial console, I tried ctl+t and didn't get anything out of it. I am sure I missed a command or something. That said, I rebooted normal in the serial interface and the 6100 did not come back up, let it sit for around 20 minutes and still nothing. I unplugged the 6100 and it came back up.

These are my logs I exported - When i got into the serial console before rebooting it showed a new WAN IP address and looks like this problem starts when this occurs and it cant come back up. The logs below are reflect the old WAN IP. I

Last event when this occurred I had gateway monitoring / action disabled. This time it was not selected and still happened.

I dont use a VPN or dynamic dns if that matters.

Gertjan

@sheen73

Goto System > Routing > Gateways > Edit
and at the bottom of the page, click on "Display Advanced".

You'll find :

which means 'action' in undertaken as soon as more then 10 % is lost.
10 % lost means : 10 % of the ping packets didn't make it back. This might mean : (very) bad or overloaded WAN connection.
The action is : restart/reinit the AN connection.

If 'someone' is throwing away constantly more then 10 % of your send ping requests, then it's understandable what you see is your logs : constantly reloading of the WAN interface.

Several options :
Change the settings, for example : accept more ICMP loss.
Pick another host for dpinger to ping to.
Stop the action all together :

Try repairing your uplink (check cables inside and outside)
Get a better ISP ^^

sheen73

@Gertjan
Thanks for the response - everything is new from pole to house with no splitters and good power values. (Spectrum cable). Though there are a decent amount of errors and I’m sure there are problems with isp.

This issue only occurs very infrequently, the last time was 21 days ago, with the time before that the same and it looks like it happens when isp changes wan ip.

stephenw10

Do you see SWAP enabled on the dashboard? That is required to store a crash report if it actually creates one.

sheen73

@stephenw10

No sir, it looks like I am not? How can I enable?

last pid: 32337; load averages: 0.22, 0.16, 0.11 up 0+19:11:58 05:35:30
60 processes: 1 running, 59 sleeping
CPU: 1.1% user, 0.1% nice, 2.2% system, 0.2% interrupt, 96.4% idle
Mem: 211M Active, 368M Inact, 903M Wired, 6304M Free
ARC: 287M Total, 94M MFU, 183M MRU, 16K Anon, 1683K Header, 8359K Other
244M Compressed, 689M Uncompressed, 2.82:1 Ratio

stephenw10

Ah, interesting. OK check that a SWAP partition is defined. At the command line run: gpart list

sheen73

@stephenw10
Here you go


Geom name: nvd0
modified: false
state: OK
fwheads: 255
fwsectors: 63
last: 234441639
first: 3
entries: 4
scheme: GPT
Providers:
1. Name: nvd0p1
   Mediasize: 209715200 (200M)
   Sectorsize: 512
   Stripesize: 0
   Stripeoffset: 1536
   Mode: r0w0e0
   efimedia: HD(1,GPT,4792eff1-f262-11ec-8524-a1746a8b4cc2,0x3,0x64000)
   rawuuid: 4792eff1-f262-11ec-8524-a1746a8b4cc2
   rawtype: c12a7328-f81f-11d2-ba4b-00a0c93ec93b
   label: (null)
   length: 209715200
   offset: 1536
   type: efi
   index: 1
   end: 409602
   start: 3
2. Name: nvd0p2
   Mediasize: 113922309632 (106G)
   Sectorsize: 512
   Stripesize: 0
   Stripeoffset: 209716736
   Mode: r1w1e1
   efimedia: HD(2,GPT,4792eff7-f262-11ec-8524-a1746a8b4cc2,0x64003,0xd43263f)
   rawuuid: 4792eff7-f262-11ec-8524-a1746a8b4cc2
   rawtype: 516e7cb6-6ecf-11d6-8ff8-00022d09712b
   label: (null)
   length: 113922309632
   offset: 209716736
   type: freebsd-ufs
   index: 2
   end: 222914113
   start: 409603
3. Name: nvd0p3
   Mediasize: 5902090752 (5.5G)
   Sectorsize: 512
   Stripesize: 0
   Stripeoffset: 114132026368
   Mode: r0w0e0
   efimedia: HD(3,GPT,4ec35717-ac04-11ed-b9e8-90ec7762d5f6,0xd496642,0xafe561)
   rawuuid: 4ec35717-ac04-11ed-b9e8-90ec7762d5f6
   rawtype: 516e7cb5-6ecf-11d6-8ff8-00022d09712b
   label: (null)
   length: 5902090752
   offset: 114132026368
   type: freebsd-swap
   index: 3
   end: 234441634
   start: 222914114
Consumers:
1. Name: nvd0
   Mediasize: 120034123776 (112G)
   Sectorsize: 512
   Mode: r1w1e2

stephenw10

Ok SWAP is present. Run: cat /etc/fstab

sheen73

@stephenw10
Does this mean there is nothing?

 # Device                Mountpoint      FStype  Options         Dump    Pass#
/dev/msdosfs/EFISYS     /boot/efi       msdosfs rw,noatime,noauto       0       0
/dev/gptid/4ec35717-ac04-11ed-b9e8-90ec7762d5f6		none	swap	sw		0	0

stephenw10

Oh OK, that looks correct. Try running: swapinfo

sheen73

@stephenw10


Device          512-blocks     Used    Avail Capacity

stephenw10

Hmm, odd.
Ok try changing that second line in /etc/fstab to:
/dev/nvd0p3 none swap sw 0 0

Then reboot to apply that and check swapinfo again. Or it should be shown on the dashboard.

sheen73

@stephenw10
Sorry how do i run that specifically? Below gave me permission denied error when run

/dev/nvd0p3 none swap sw 0 0

stephenw10

Sorry open /etc/fstab in Diag > Edit File from the gui.
Make that second line look like:
/dev/nvd0p3 none swap sw 0 0

sheen73

@stephenw10
Ok cool, done, working and showing on dashboard. Time to wait another 20 days to see if it fails :).

Thanks for all the help.

stephenw10

Nice! Yes if it does create a crash report you will at least see it now.

sheen73

@stephenw10
I don’t know if crash is the right wording now. Looks like on isp / wan ip change it can’t recover and gets hung.