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    6100 Max: ISP Wan Ip Change Internet Loss - Requires Reboot

    Scheduled Pinned Locked Moved Official Netgate® Hardware
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    • S
      sheen73 @stephenw10
      last edited by sheen73

      @stephenw10

      Hi Steve, i added remote logging to my synology nas using syslog-ng.

      I used this parameter
      {
      file("/var/log/system.log");
      };

      And it looks like its capturing system-general logs.
      It is not capturing gateway logs or anything else. Do you think that's sufficient or how can I add more logs and what would you recommend?

      23.05.1-RELEASE (amd64) on 6100 MAX / Arris S33 Spectrum / Ubiquiti Networks 8-Port UniFi Switch, Managed PoE+ Gigabit Switch with SFP, 150W (US-8-150W) / Unifi U6LR

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      • GertjanG
        Gertjan @stephenw10
        last edited by

        @stephenw10 said in 6100 Max Crashing?:

        Yeah if it only happens every few weeks that can be hard to diagnose. I'd suggest logging the console output but that might not be practical.

        What about

        a8493fa1-988d-484f-9a74-eec5cef95964-image.png

        where 192.168.1.4 is your Syno nas ?

        This will log everything ....

        No "help me" PM's please. Use the forum, the community will thank you.
        Edit : and where are the logs ??

        S 1 Reply Last reply Reply Quote 1
        • stephenw10S
          stephenw10 Netgate Administrator
          last edited by

          Yup, that can be a good option. A remote syslog server can catch errors if a local disk issue is preventing logging. However somethings only appear on the console if a device actually crashes.

          1 Reply Last reply Reply Quote 0
          • S
            sheen73 @Gertjan
            last edited by

            @Gertjan

            I added that (Everything) but also just checked the others. I will see if that works.

            Thanks!

            23.05.1-RELEASE (amd64) on 6100 MAX / Arris S33 Spectrum / Ubiquiti Networks 8-Port UniFi Switch, Managed PoE+ Gigabit Switch with SFP, 150W (US-8-150W) / Unifi U6LR

            1 Reply Last reply Reply Quote 0
            • S
              sheen73 @stephenw10
              last edited by

              @stephenw10

              Hope you are well. This issue occurred again today.

              I got into the serial console, I tried ctl+t and didn't get anything out of it. I am sure I missed a command or something. That said, I rebooted normal in the serial interface and the 6100 did not come back up, let it sit for around 20 minutes and still nothing. I unplugged the 6100 and it came back up.

              These are my logs I exported - When i got into the serial console before rebooting it showed a new WAN IP address and looks like this problem starts when this occurs and it cant come back up. The logs below are reflect the old WAN IP. I

              b2cf3cd8-3292-4107-8811-8784e3700661-image.png

              Last event when this occurred I had gateway monitoring / action disabled. This time it was not selected and still happened.

              879056ab-98f2-4112-94c0-26da9c4cb9b3-image.png

              I dont use a VPN or dynamic dns if that matters.

              23.05.1-RELEASE (amd64) on 6100 MAX / Arris S33 Spectrum / Ubiquiti Networks 8-Port UniFi Switch, Managed PoE+ Gigabit Switch with SFP, 150W (US-8-150W) / Unifi U6LR

              GertjanG 1 Reply Last reply Reply Quote 0
              • GertjanG
                Gertjan @sheen73
                last edited by

                @sheen73

                Goto System > Routing > Gateways > Edit
                and at the bottom of the page, click on "Display Advanced".

                You'll find :

                c96dd491-75bf-451b-ada9-1f3ccb211865-image.png

                which means 'action' in undertaken as soon as more then 10 % is lost.
                10 % lost means : 10 % of the ping packets didn't make it back. This might mean : (very) bad or overloaded WAN connection.
                The action is : restart/reinit the AN connection.

                If 'someone' is throwing away constantly more then 10 % of your send ping requests, then it's understandable what you see is your logs : constantly reloading of the WAN interface.

                Several options :
                Change the settings, for example : accept more ICMP loss.
                Pick another host for dpinger to ping to.
                Stop the action all together :

                a656f0b8-c8ac-4dc7-ac2d-4d2136946b8c-image.png

                Try repairing your uplink (check cables inside and outside)
                Get a better ISP ^^

                No "help me" PM's please. Use the forum, the community will thank you.
                Edit : and where are the logs ??

                S 1 Reply Last reply Reply Quote 0
                • S
                  sheen73 @Gertjan
                  last edited by

                  @Gertjan
                  Thanks for the response - everything is new from pole to house with no splitters and good power values. (Spectrum cable). Though there are a decent amount of errors and I’m sure there are problems with isp.

                  This issue only occurs very infrequently, the last time was 21 days ago, with the time before that the same and it looks like it happens when isp changes wan ip.

                  23.05.1-RELEASE (amd64) on 6100 MAX / Arris S33 Spectrum / Ubiquiti Networks 8-Port UniFi Switch, Managed PoE+ Gigabit Switch with SFP, 150W (US-8-150W) / Unifi U6LR

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                  • stephenw10S
                    stephenw10 Netgate Administrator
                    last edited by

                    Do you see SWAP enabled on the dashboard? That is required to store a crash report if it actually creates one.

                    S 1 Reply Last reply Reply Quote 0
                    • S
                      sheen73 @stephenw10
                      last edited by

                      @stephenw10

                      No sir, it looks like I am not? How can I enable?

                      last pid: 32337; load averages: 0.22, 0.16, 0.11 up 0+19:11:58 05:35:30
                      60 processes: 1 running, 59 sleeping
                      CPU: 1.1% user, 0.1% nice, 2.2% system, 0.2% interrupt, 96.4% idle
                      Mem: 211M Active, 368M Inact, 903M Wired, 6304M Free
                      ARC: 287M Total, 94M MFU, 183M MRU, 16K Anon, 1683K Header, 8359K Other
                      244M Compressed, 689M Uncompressed, 2.82:1 Ratio

                      23.05.1-RELEASE (amd64) on 6100 MAX / Arris S33 Spectrum / Ubiquiti Networks 8-Port UniFi Switch, Managed PoE+ Gigabit Switch with SFP, 150W (US-8-150W) / Unifi U6LR

                      1 Reply Last reply Reply Quote 0
                      • stephenw10S
                        stephenw10 Netgate Administrator
                        last edited by

                        Ah, interesting. OK check that a SWAP partition is defined. At the command line run: gpart list

                        S 1 Reply Last reply Reply Quote 0
                        • S
                          sheen73 @stephenw10
                          last edited by

                          @stephenw10
                          Here you go

                          
                          Geom name: nvd0
                          modified: false
                          state: OK
                          fwheads: 255
                          fwsectors: 63
                          last: 234441639
                          first: 3
                          entries: 4
                          scheme: GPT
                          Providers:
                          1. Name: nvd0p1
                             Mediasize: 209715200 (200M)
                             Sectorsize: 512
                             Stripesize: 0
                             Stripeoffset: 1536
                             Mode: r0w0e0
                             efimedia: HD(1,GPT,4792eff1-f262-11ec-8524-a1746a8b4cc2,0x3,0x64000)
                             rawuuid: 4792eff1-f262-11ec-8524-a1746a8b4cc2
                             rawtype: c12a7328-f81f-11d2-ba4b-00a0c93ec93b
                             label: (null)
                             length: 209715200
                             offset: 1536
                             type: efi
                             index: 1
                             end: 409602
                             start: 3
                          2. Name: nvd0p2
                             Mediasize: 113922309632 (106G)
                             Sectorsize: 512
                             Stripesize: 0
                             Stripeoffset: 209716736
                             Mode: r1w1e1
                             efimedia: HD(2,GPT,4792eff7-f262-11ec-8524-a1746a8b4cc2,0x64003,0xd43263f)
                             rawuuid: 4792eff7-f262-11ec-8524-a1746a8b4cc2
                             rawtype: 516e7cb6-6ecf-11d6-8ff8-00022d09712b
                             label: (null)
                             length: 113922309632
                             offset: 209716736
                             type: freebsd-ufs
                             index: 2
                             end: 222914113
                             start: 409603
                          3. Name: nvd0p3
                             Mediasize: 5902090752 (5.5G)
                             Sectorsize: 512
                             Stripesize: 0
                             Stripeoffset: 114132026368
                             Mode: r0w0e0
                             efimedia: HD(3,GPT,4ec35717-ac04-11ed-b9e8-90ec7762d5f6,0xd496642,0xafe561)
                             rawuuid: 4ec35717-ac04-11ed-b9e8-90ec7762d5f6
                             rawtype: 516e7cb5-6ecf-11d6-8ff8-00022d09712b
                             label: (null)
                             length: 5902090752
                             offset: 114132026368
                             type: freebsd-swap
                             index: 3
                             end: 234441634
                             start: 222914114
                          Consumers:
                          1. Name: nvd0
                             Mediasize: 120034123776 (112G)
                             Sectorsize: 512
                             Mode: r1w1e2
                          
                          

                          23.05.1-RELEASE (amd64) on 6100 MAX / Arris S33 Spectrum / Ubiquiti Networks 8-Port UniFi Switch, Managed PoE+ Gigabit Switch with SFP, 150W (US-8-150W) / Unifi U6LR

                          1 Reply Last reply Reply Quote 0
                          • stephenw10S
                            stephenw10 Netgate Administrator
                            last edited by

                            Ok SWAP is present. Run: cat /etc/fstab

                            S 1 Reply Last reply Reply Quote 0
                            • S
                              sheen73 @stephenw10
                              last edited by

                              @stephenw10
                              Does this mean there is nothing?

                               # Device                Mountpoint      FStype  Options         Dump    Pass#
                              /dev/msdosfs/EFISYS     /boot/efi       msdosfs rw,noatime,noauto       0       0
                              /dev/gptid/4ec35717-ac04-11ed-b9e8-90ec7762d5f6		none	swap	sw		0	0
                              

                              23.05.1-RELEASE (amd64) on 6100 MAX / Arris S33 Spectrum / Ubiquiti Networks 8-Port UniFi Switch, Managed PoE+ Gigabit Switch with SFP, 150W (US-8-150W) / Unifi U6LR

                              1 Reply Last reply Reply Quote 0
                              • stephenw10S
                                stephenw10 Netgate Administrator
                                last edited by

                                Oh OK, that looks correct. Try running: swapinfo

                                S 1 Reply Last reply Reply Quote 0
                                • S
                                  sheen73 @stephenw10
                                  last edited by

                                  @stephenw10

                                  
                                  Device          512-blocks     Used    Avail Capacity
                                  
                                  

                                  23.05.1-RELEASE (amd64) on 6100 MAX / Arris S33 Spectrum / Ubiquiti Networks 8-Port UniFi Switch, Managed PoE+ Gigabit Switch with SFP, 150W (US-8-150W) / Unifi U6LR

                                  1 Reply Last reply Reply Quote 0
                                  • stephenw10S
                                    stephenw10 Netgate Administrator
                                    last edited by

                                    Hmm, odd.
                                    Ok try changing that second line in /etc/fstab to:
                                    /dev/nvd0p3 none swap sw 0 0

                                    Then reboot to apply that and check swapinfo again. Or it should be shown on the dashboard.

                                    S 1 Reply Last reply Reply Quote 0
                                    • S
                                      sheen73 @stephenw10
                                      last edited by

                                      @stephenw10
                                      Sorry how do i run that specifically? Below gave me permission denied error when run

                                      /dev/nvd0p3 none swap sw 0 0
                                      
                                      

                                      23.05.1-RELEASE (amd64) on 6100 MAX / Arris S33 Spectrum / Ubiquiti Networks 8-Port UniFi Switch, Managed PoE+ Gigabit Switch with SFP, 150W (US-8-150W) / Unifi U6LR

                                      1 Reply Last reply Reply Quote 0
                                      • stephenw10S
                                        stephenw10 Netgate Administrator
                                        last edited by

                                        Sorry open /etc/fstab in Diag > Edit File from the gui.
                                        Make that second line look like:
                                        /dev/nvd0p3 none swap sw 0 0

                                        S 1 Reply Last reply Reply Quote 0
                                        • S
                                          sheen73 @stephenw10
                                          last edited by

                                          @stephenw10
                                          Ok cool, done, working and showing on dashboard. Time to wait another 20 days to see if it fails :).

                                          Thanks for all the help.

                                          23.05.1-RELEASE (amd64) on 6100 MAX / Arris S33 Spectrum / Ubiquiti Networks 8-Port UniFi Switch, Managed PoE+ Gigabit Switch with SFP, 150W (US-8-150W) / Unifi U6LR

                                          1 Reply Last reply Reply Quote 0
                                          • stephenw10S
                                            stephenw10 Netgate Administrator
                                            last edited by

                                            Nice! Yes if it does create a crash report you will at least see it now.

                                            S 1 Reply Last reply Reply Quote 0
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