Netgate Discussion Forum
    • Categories
    • Recent
    • Tags
    • Popular
    • Users
    • Search
    • Register
    • Login

    Netgate 4100 circle shows red LED

    Scheduled Pinned Locked Moved
    Official Netgate® Hardware
    4
    15
    1.6k
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • stephenw10S
      stephenw10 Netgate Administrator
      last edited by

      That indicates it's in standby mode. Like it has been shutdown in software.

      It should power back up with a momentary press on the power button. (the lower button)

      Or by simply removing the power and reconnecting it.

      Steve

      JeGrJ 1 Reply Last reply Reply Quote 0
      • JeGrJ
        JeGr LAYER 8 Moderator @stephenw10
        last edited by

        @stephenw10 Customer has dropped it with us, so I'll have a look. Would really surprise me if that box was faulty as we haven't seen one in years. Was just wondering as I found nothing on that particular LED setting (red isn't mentioned other than update available with square blinking red).

        Perhaps a more detailed LED/color sheet would be helpful in the documentation of the boxes?

        Nevertheless thanks Steve, I'll check the box right now if there's something strange going on or just customer layer 8 problem :)

        Don't forget to upvote 👍 those who kindly offered their time and brainpower to help you!

        If you're interested, I'm available to discuss details of German-speaking paid support (for companies) if needed.

        JeGrJ 1 Reply Last reply Reply Quote 0
        • JeGrJ
          JeGr LAYER 8 Moderator @JeGr
          last edited by

          @stephenw10

          Huh, seems it's not that easy after all. Connecting power to the device all LEDs are lighting up white for a moment (normal) but then the red circle is back. No output on serial, no boot procedure. Very weird...

          Don't forget to upvote 👍 those who kindly offered their time and brainpower to help you!

          If you're interested, I'm available to discuss details of German-speaking paid support (for companies) if needed.

          1 Reply Last reply Reply Quote 0
          • stephenw10S
            stephenw10 Netgate Administrator
            last edited by

            Yes, we have an open task to update the I/O descriptions for the 4100/6100.

            I think that's actually the Orange/Amber LED which is a separate device on that platform. There is also an RGB LED for the other colours.

            You can check it on a running unit by enabling the LEDs dircetly, for example:

            [22.05-RELEASE][admin@4100.stevew.lan]/dev/led: ls
amber1 amber3 blue2  green1 green3 red2
amber2 blue1  blue3  green2 red1   red3
[22.05-RELEASE][admin@4100.stevew.lan]/dev/led: echo 1 > amber3

            Steve

            1 Reply Last reply Reply Quote 0
            • stephenw10S
              stephenw10 Netgate Administrator
              last edited by

              Hmm, make sure the two buttons 'click' when you press them. If one is jammed it might behave like that.

              JeGrJ 1 Reply Last reply Reply Quote 0
              • JeGrJ
                JeGr LAYER 8 Moderator @stephenw10
                last edited by

                @stephenw10 said in Netgate 4100 circle shows red LED:

                Hmm, make sure the two buttons 'click' when you press them. If one is jammed it might behave like that.

                Checked that, both seem fine and "clickable" - the lower power one I can even press with my finger pressed on, the reset one I could touch with a small screwdriver. Both click fine so doesn't seem they are stuck. Also holding power for more than 5s doesn't work, too. No output whatsoever on the screen.

                Had another 4100 around and switched power bricks - same thing, so it's not the power brick. Really strange now.

                Don't forget to upvote 👍 those who kindly offered their time and brainpower to help you!

                If you're interested, I'm available to discuss details of German-speaking paid support (for companies) if needed.

                1 Reply Last reply Reply Quote 0
                • stephenw10S
                  stephenw10 Netgate Administrator
                  last edited by

                  Mmm, that doesn't sound good. Have you opened a support ticket yet? I would do so if not.

                  JeGrJ 1 Reply Last reply Reply Quote 0
                  • JeGrJ
                    JeGr LAYER 8 Moderator @stephenw10
                    last edited by

                    @stephenw10 said in Netgate 4100 circle shows red LED:

                    Mmm, that doesn't sound good. Have you opened a support ticket yet? I would do so if not.

                    That would be the next stop. Wanted to check here first about the LED status as that was an unknown. Now I've learned that one - so next stop seems support ticket.

                    Thanks a lot!
                    \jens

                    Don't forget to upvote 👍 those who kindly offered their time and brainpower to help you!

                    If you're interested, I'm available to discuss details of German-speaking paid support (for companies) if needed.

                    C 1 Reply Last reply Reply Quote 1
                    • jimpJ jimp moved this topic from Hardware on
                    • C
                      CharlieMiller008 @JeGr
                      last edited by

                      @JeGr @stephenw10

                      What ever happened on this ticket? I, too, have a amber circle that continues to light no matter what I do. Buttons are 'clickable' - removed from power - still flash, then amber circle.

                      1 Reply Last reply Reply Quote 0
                      • stephenw10S
                        stephenw10 Netgate Administrator
                        last edited by

                        Open a ticket with Netgate TAC:
                        https://www.netgate.com/tac-support-request

                        C 1 Reply Last reply Reply Quote 0
                        • C
                          CharlieMiller008 @stephenw10
                          last edited by

                          @stephenw10 Thank you sir.

                          I filed a ticket, and it turns out the unit is considered no longer functional.

                          The troubleshooting confirmation steps were to check with the console for any output on power up. After we determined no output on the serial connection, the unit was considered dead.

                          C 1 Reply Last reply Reply Quote 0
                          • stephenw10S
                            stephenw10 Netgate Administrator
                            last edited by

                            Mmm, unfortunately that may be the case if there's no output at all.

                            If it's out of warranty I would try opening the case and removing the CMOS battery. And any expansion cards/drives you may have installed. You have nothing to lose by trying it.

                            Steve

                            1 Reply Last reply Reply Quote 0
                            • C
                              CrKlom @CharlieMiller008
                              last edited by CrKlom

                              @CharlieMiller008

                              I have the exact same problem! So weird..
                              Netgate 4100 Orange/Red light - No Console

                              To summarize it, I had a local circuit breaker failure which happens to host my Netgate 4100, and my device is stuck in standby mode (orange/redlight) and I have no console output. Followed instructions, 10sec power button push, removing the CMOS battery etc...
                              I talked to someone who is more knowledgeable on hardware/software programming and he looked at my board and you can see the green mini LED's on the board working and he said that you should at least have console output but the device is stuck in standby mode.
                              He think the device might be bricked due to a software (bios) issue on the last upgrade.

                              Did you had any luck on getting it working again, or reimbursement from netgate?

                              C 1 Reply Last reply Reply Quote 1
                              • C
                                CharlieMiller008 @CrKlom
                                last edited by

                                @CrKlom pray you are within the terms your hardware warranty :)

                                1 Reply Last reply Reply Quote 0
                                • First post
                                  Last post