Netgate 4100 circle shows red LED

stephenw10

Yes, we have an open task to update the I/O descriptions for the 4100/6100.

I think that's actually the Orange/Amber LED which is a separate device on that platform. There is also an RGB LED for the other colours.

You can check it on a running unit by enabling the LEDs dircetly, for example:

[22.05-RELEASE][admin@4100.stevew.lan]/dev/led: ls
amber1 amber3 blue2  green1 green3 red2
amber2 blue1  blue3  green2 red1   red3
[22.05-RELEASE][admin@4100.stevew.lan]/dev/led: echo 1 > amber3

Steve

stephenw10

Hmm, make sure the two buttons 'click' when you press them. If one is jammed it might behave like that.

JeGr

@stephenw10 said in Netgate 4100 circle shows red LED:

Hmm, make sure the two buttons 'click' when you press them. If one is jammed it might behave like that.

Checked that, both seem fine and "clickable" - the lower power one I can even press with my finger pressed on, the reset one I could touch with a small screwdriver. Both click fine so doesn't seem they are stuck. Also holding power for more than 5s doesn't work, too. No output whatsoever on the screen.

Had another 4100 around and switched power bricks - same thing, so it's not the power brick. Really strange now.

stephenw10

Mmm, that doesn't sound good. Have you opened a support ticket yet? I would do so if not.

JeGr

@stephenw10 said in Netgate 4100 circle shows red LED:

Mmm, that doesn't sound good. Have you opened a support ticket yet? I would do so if not.

That would be the next stop. Wanted to check here first about the LED status as that was an unknown. Now I've learned that one - so next stop seems support ticket.

Thanks a lot!
\jens

CharlieMiller008

@JeGr @stephenw10

What ever happened on this ticket? I, too, have a amber circle that continues to light no matter what I do. Buttons are 'clickable' - removed from power - still flash, then amber circle.

stephenw10

Open a ticket with Netgate TAC:
https://www.netgate.com/tac-support-request

CharlieMiller008

@stephenw10 Thank you sir.

I filed a ticket, and it turns out the unit is considered no longer functional.

The troubleshooting confirmation steps were to check with the console for any output on power up. After we determined no output on the serial connection, the unit was considered dead.

stephenw10

Mmm, unfortunately that may be the case if there's no output at all.

If it's out of warranty I would try opening the case and removing the CMOS battery. And any expansion cards/drives you may have installed. You have nothing to lose by trying it.

Steve

CrKlom

@CharlieMiller008

I have the exact same problem! So weird..
Netgate 4100 Orange/Red light - No Console

To summarize it, I had a local circuit breaker failure which happens to host my Netgate 4100, and my device is stuck in standby mode (orange/redlight) and I have no console output. Followed instructions, 10sec power button push, removing the CMOS battery etc...
I talked to someone who is more knowledgeable on hardware/software programming and he looked at my board and you can see the green mini LED's on the board working and he said that you should at least have console output but the device is stuck in standby mode.
He think the device might be bricked due to a software (bios) issue on the last upgrade.

Did you had any luck on getting it working again, or reimbursement from netgate?

CharlieMiller008

@CrKlom pray you are within the terms your hardware warranty :)

arri

Add me to the list. Had a 4100 go down due to wear on the eMMC which may have been exacerbated by a well meaning but ill informed tech pulling the power to the board to reset it.
It booted up and showed the console with the USB installer successfully once so I figured it was worth getting some new storage to salvage these 4100's I've got. After locating a B Keyed M.2 NVMe and physcially installing on the board there was no longer a console connection at all during power up. Just the orange circle of death and no activity on the USB.

Then I pulled the NVMe out and tried again to no avail.

I also tried pulling the CMOS battery for a few minutes.

Pressing and holding the power button appears to attempt to do something after about ten seconds (it was non responsive with a five second push) according to the eight diagnostic led's changing on the circuit board but still no output on the console, no activity on the USB key and the orange circle of death remains. In this post power button pushed for 12 second state the lit led's on the board are:
FLASH (immediately above RESET)
V3P3A

In its steady state after applying power or after pressing the power button after the above press and hold the following led's on the board are lit:
PWRGD
PWRGD
PWRGD
V3P3A