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    Cannot connect to netgate servers during fresh pfsense install

    Scheduled Pinned Locked Moved Problems Installing or Upgrading pfSense Software
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    • GertjanG
      Gertjan @Velocio
      last edited by Gertjan

      @Velocio said in Cannot connect to netgate servers during fresh pfsense install:

      When I set the WAN to dhcp and ..

      and then you checked, I'll show several sources, that pfSense actually got a WAN IP :

      604a8ab6-5e73-4bb9-be3c-65143c25e281-image.png

      or you check the 'dhclient' in the DHCP log ( GUI or here is the file : /var/log/dhcp.log )

      ...
<30>1 2024-05-10T01:03:10.223254+02:00 pfSense.bhf.tld dhclient 6241 - - bound to 192.168.10.4 -- renewal in 43200 seconds.
....

      or on the console access :

      Netgate 4100 - Serial: 2017244342 - Netgate Device ID: bf7dfbeep1dc5dtuut27a

*** Welcome to Netgate pfSense Plus 24.03-RELEASE (amd64) on pfSense ***

  Current Boot Environment: 2403_Beta_20240326
     Next Boot Environment: 2403_Beta_20240326

 WAN (wan)     -> ix3    -> v4/DHCP4: 192.168.10.4/24
                            v6/DHCP6: 2a01:cb19:dead:a600:92ec:77ff:fe29:392a/64
 LAN (lan)     -> igc0   -> v4: 192.168.1.1/24
                            v6/t6: 2a01:cb19:dead:a6eb:92ec:77ff:fe29:392c/64
 IDRAC (opt1)  -> igc2   -> v4: 192.168.100.1/24
 PORTAL (opt2) -> igc1   -> v4: 192.168.2.1/24
 VPNS (opt3)   -> ovpns1 -> v4: 192.168.3.1/24
 OPT4 (opt4)   -> igc3   ->

 0) Logout (SSH only)                  9) pfTop
 1) Assign Interfaces                 10) Filter Logs
...

      It's official. My WAN IPv4 is 192.168.10.4.

      No "help me" PM's please. Use the forum, the community will thank you.
      Edit : and where are the logs ??

      1 Reply Last reply Reply Quote 0
      • stephenw10S
        stephenw10 Netgate Administrator
        last edited by

        You cant see that from the Net Installer. You can drop to the shell and try pinging out to test what's failing.

        However I would just try again because there was a brief outage yesterday you may have been seeing.

        Steve

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        • O
          Os1ris
          last edited by

          Hey @Velocio did you resolve this? I'm running into the same issue except I'm trying to install on this device: https://www.amazon.com/dp/B07FKMJGD6?psc=1&ref=ppx_yo2ov_dt_b_product_details (protectli vault FW4B 4GB Ram, 32GB mSATA, etc)

          1 Reply Last reply Reply Quote 0
          • stephenw10S
            stephenw10 Netgate Administrator
            last edited by

            Some troubleshooting data is required here.
            https://docs.netgate.com/pfsense/en/latest/install/netinstaller.html#troubleshooting

            Drop to the shell in the installer and try to ping 8.8.8.8. If that fails run ifconfig and check that the WAN expected interface has a valid IP address.

            Steve

            V 1 Reply Last reply Reply Quote 0
            • V
              vdiago @stephenw10
              last edited by

              @stephenw10 I"m having the same issue since yesterday. just went to terminal exiting the installer and saw that all was good and working. Ip address communicates with gateway and external ips, including 8.8.8.8 and dns is also properly working.

              Any idea what can we do ?

              1 Reply Last reply Reply Quote 0
              • stephenw10S
                stephenw10 Netgate Administrator
                last edited by

                Try to ping files.netgate.com. Make sure that resolves and responds.

                V 1 Reply Last reply Reply Quote 0
                • V
                  vdiago @stephenw10
                  last edited by

                  @stephenw10
                  Hello, tks for the reply!

                  It works like a charm....

                  beb11def-36ba-46b4-aeb4-afdbfd70ad7e-image.png

                  1 Reply Last reply Reply Quote 0
                  • stephenw10S
                    stephenw10 Netgate Administrator
                    last edited by

                    Hmm, should work. Let me check here.....

                    1 Reply Last reply Reply Quote 0
                    • stephenw10S
                      stephenw10 Netgate Administrator
                      last edited by

                      Working OK here. What error are you seeing exactly?

                      V 1 Reply Last reply Reply Quote 0
                      • V
                        vdiago @stephenw10
                        last edited by

                        @stephenw10 ef4c281f-9537-4464-9b2d-f477eb11de4c-image.png

                        This one!

                        1 Reply Last reply Reply Quote 0
                        • stephenw10S
                          stephenw10 Netgate Administrator
                          last edited by

                          Right. Checking...

                          1 Reply Last reply Reply Quote 0
                          • stephenw10S
                            stephenw10 Netgate Administrator
                            last edited by

                            Hmm, try running: cat /var/log/messages
                            You should see at the end of that log the dhcp client succeeding, unbound starting and ntp updating the system time.

                            V 1 Reply Last reply Reply Quote 0
                            • V
                              Velocio @stephenw10
                              last edited by

                              @stephenw10

                              Hey thats the same error message I am receiving. I saw in another post someone had to use a legacy installer. I will try that and let you all know how that works

                              1 Reply Last reply Reply Quote 0
                              • stephenw10S
                                stephenw10 Netgate Administrator
                                last edited by

                                Well we have found one bug that we are looking at that can present like that.
                                Check the messages log for ntp failing like:

                                May 13 14:19:14 pfSense-install ntpd[2374]: ntpd exiting on signal 15 (Terminated)

                                We are working one that.

                                U 1 Reply Last reply Reply Quote 0
                                • U
                                  undrwater @stephenw10
                                  last edited by

                                  @stephenw10 Getting the same error here (me too!). Is there an alternate install method (full iso?), or lacking that, how long until this bug is squashed?

                                  Will this require a new install media, or is it somehow related to your servers?

                                  1 Reply Last reply Reply Quote 0
                                  • stephenw10S
                                    stephenw10 Netgate Administrator
                                    last edited by

                                    Are you seeing the ntp error in the logs?

                                    What are you trying to install?

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                                    • V
                                      vdiago
                                      last edited by

                                      Hello @stephenw10

                                      Thanks in advance for the support!

                                      Sorry for the delay. This is the complete var/log files so you can analyze.

                                      var_log.tar.gz

                                      Any other info i can get to help you ?

                                      1 Reply Last reply Reply Quote 0
                                      • stephenw10S
                                        stephenw10 Netgate Administrator
                                        last edited by

                                        Ok so you are seeing the ntp failure:

                                        May 14 13:41:55 pfSense-install ntpd[1611]: ntpd 4.2.8p17@1.4004-o Thu Feb  1 07:12:45 UTC 2024 (1): Starting
May 14 13:41:55 pfSense-install ntpd[1611]: Command line: /usr/local/sbin/ntpd -g -q -c /tmp/tmp.oZj0zqxJBv 216.239.35.0 216.239.35.4 216.239.35.8 216.239.35.12
May 14 13:41:55 pfSense-install ntpd[1611]: ----------------------------------------------------
May 14 13:41:55 pfSense-install ntpd[1611]: ntp-4 is maintained by Network Time Foundation,
May 14 13:41:55 pfSense-install ntpd[1611]: Inc. (NTF), a non-profit 501(c)(3) public-benefit
May 14 13:41:55 pfSense-install ntpd[1611]: corporation.  Support and training for ntp-4 are
May 14 13:41:55 pfSense-install ntpd[1611]: available at https://www.nwtime.org/support
May 14 13:41:55 pfSense-install ntpd[1611]: ----------------------------------------------------
May 14 13:42:35 pfSense-install ntpd[1611]: ntpd exiting on signal 15 (Terminated)

                                        Do you have something blocking ntp? Just your ISP filtering it?

                                        Either way that is the bug we are currently fixing.

                                        V F 2 Replies Last reply Reply Quote 0
                                        • V
                                          vdiago @stephenw10
                                          last edited by

                                          @stephenw10 Thanks! Glad to know the logs helped!

                                          Btw, NOTHING is blocked on our side. Got full access and I'm actively using ntp for my local servers.

                                          1 Reply Last reply Reply Quote 0
                                          • stephenw10S
                                            stephenw10 Netgate Administrator
                                            last edited by

                                            Can you query those servers like?:

                                            [24.03-RELEASE][admin@1100-3.stevew.lan]/root: ntpdate -q 216.239.35.4
server 216.239.35.4, stratum 1, offset -0.000897, delay 0.03636
14 May 15:54:56 ntpdate[93711]: adjust time server 216.239.35.4 offset -0.000897 sec
                                            1 Reply Last reply Reply Quote 0
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