Netgate Discussion Forum
    • Categories
    • Recent
    • Tags
    • Popular
    • Users
    • Search
    • Register
    • Login

    Cannot connect to netgate servers during fresh pfsense install

    Scheduled Pinned Locked Moved Problems Installing or Upgrading pfSense Software
    47 Posts 12 Posters 15.0k Views
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • stephenw10S
      stephenw10 Netgate Administrator
      last edited by

      You cant see that from the Net Installer. You can drop to the shell and try pinging out to test what's failing.

      However I would just try again because there was a brief outage yesterday you may have been seeing.

      Steve

      1 Reply Last reply Reply Quote 0
      • O
        Os1ris
        last edited by

        Hey @Velocio did you resolve this? I'm running into the same issue except I'm trying to install on this device: https://www.amazon.com/dp/B07FKMJGD6?psc=1&ref=ppx_yo2ov_dt_b_product_details (protectli vault FW4B 4GB Ram, 32GB mSATA, etc)

        1 Reply Last reply Reply Quote 0
        • stephenw10S
          stephenw10 Netgate Administrator
          last edited by

          Some troubleshooting data is required here.
          https://docs.netgate.com/pfsense/en/latest/install/netinstaller.html#troubleshooting

          Drop to the shell in the installer and try to ping 8.8.8.8. If that fails run ifconfig and check that the WAN expected interface has a valid IP address.

          Steve

          V 1 Reply Last reply Reply Quote 0
          • V
            vdiago @stephenw10
            last edited by

            @stephenw10 I"m having the same issue since yesterday. just went to terminal exiting the installer and saw that all was good and working. Ip address communicates with gateway and external ips, including 8.8.8.8 and dns is also properly working.

            Any idea what can we do ?

            1 Reply Last reply Reply Quote 0
            • stephenw10S
              stephenw10 Netgate Administrator
              last edited by

              Try to ping files.netgate.com. Make sure that resolves and responds.

              V 1 Reply Last reply Reply Quote 0
              • V
                vdiago @stephenw10
                last edited by

                @stephenw10
                Hello, tks for the reply!

                It works like a charm....

                beb11def-36ba-46b4-aeb4-afdbfd70ad7e-image.png

                1 Reply Last reply Reply Quote 0
                • stephenw10S
                  stephenw10 Netgate Administrator
                  last edited by

                  Hmm, should work. Let me check here.....

                  1 Reply Last reply Reply Quote 0
                  • stephenw10S
                    stephenw10 Netgate Administrator
                    last edited by

                    Working OK here. What error are you seeing exactly?

                    V 1 Reply Last reply Reply Quote 0
                    • V
                      vdiago @stephenw10
                      last edited by

                      @stephenw10 ef4c281f-9537-4464-9b2d-f477eb11de4c-image.png

                      This one!

                      1 Reply Last reply Reply Quote 0
                      • stephenw10S
                        stephenw10 Netgate Administrator
                        last edited by

                        Right. Checking...

                        1 Reply Last reply Reply Quote 0
                        • stephenw10S
                          stephenw10 Netgate Administrator
                          last edited by

                          Hmm, try running: cat /var/log/messages
                          You should see at the end of that log the dhcp client succeeding, unbound starting and ntp updating the system time.

                          V 1 Reply Last reply Reply Quote 0
                          • V
                            Velocio @stephenw10
                            last edited by

                            @stephenw10

                            Hey thats the same error message I am receiving. I saw in another post someone had to use a legacy installer. I will try that and let you all know how that works

                            1 Reply Last reply Reply Quote 0
                            • stephenw10S
                              stephenw10 Netgate Administrator
                              last edited by

                              Well we have found one bug that we are looking at that can present like that.
                              Check the messages log for ntp failing like:

                              May 13 14:19:14 pfSense-install ntpd[2374]: ntpd exiting on signal 15 (Terminated)

                              We are working one that.

                              U 1 Reply Last reply Reply Quote 0
                              • U
                                undrwater @stephenw10
                                last edited by

                                @stephenw10 Getting the same error here (me too!). Is there an alternate install method (full iso?), or lacking that, how long until this bug is squashed?

                                Will this require a new install media, or is it somehow related to your servers?

                                1 Reply Last reply Reply Quote 0
                                • stephenw10S
                                  stephenw10 Netgate Administrator
                                  last edited by

                                  Are you seeing the ntp error in the logs?

                                  What are you trying to install?

                                  U 1 Reply Last reply Reply Quote 0
                                  • V
                                    vdiago
                                    last edited by

                                    Hello @stephenw10

                                    Thanks in advance for the support!

                                    Sorry for the delay. This is the complete var/log files so you can analyze.

                                    var_log.tar.gz

                                    Any other info i can get to help you ?

                                    1 Reply Last reply Reply Quote 0
                                    • stephenw10S
                                      stephenw10 Netgate Administrator
                                      last edited by

                                      Ok so you are seeing the ntp failure:

                                      May 14 13:41:55 pfSense-install ntpd[1611]: ntpd 4.2.8p17@1.4004-o Thu Feb  1 07:12:45 UTC 2024 (1): Starting
May 14 13:41:55 pfSense-install ntpd[1611]: Command line: /usr/local/sbin/ntpd -g -q -c /tmp/tmp.oZj0zqxJBv 216.239.35.0 216.239.35.4 216.239.35.8 216.239.35.12
May 14 13:41:55 pfSense-install ntpd[1611]: ----------------------------------------------------
May 14 13:41:55 pfSense-install ntpd[1611]: ntp-4 is maintained by Network Time Foundation,
May 14 13:41:55 pfSense-install ntpd[1611]: Inc. (NTF), a non-profit 501(c)(3) public-benefit
May 14 13:41:55 pfSense-install ntpd[1611]: corporation.  Support and training for ntp-4 are
May 14 13:41:55 pfSense-install ntpd[1611]: available at https://www.nwtime.org/support
May 14 13:41:55 pfSense-install ntpd[1611]: ----------------------------------------------------
May 14 13:42:35 pfSense-install ntpd[1611]: ntpd exiting on signal 15 (Terminated)

                                      Do you have something blocking ntp? Just your ISP filtering it?

                                      Either way that is the bug we are currently fixing.

                                      V F 2 Replies Last reply Reply Quote 0
                                      • V
                                        vdiago @stephenw10
                                        last edited by

                                        @stephenw10 Thanks! Glad to know the logs helped!

                                        Btw, NOTHING is blocked on our side. Got full access and I'm actively using ntp for my local servers.

                                        1 Reply Last reply Reply Quote 0
                                        • stephenw10S
                                          stephenw10 Netgate Administrator
                                          last edited by

                                          Can you query those servers like?:

                                          [24.03-RELEASE][admin@1100-3.stevew.lan]/root: ntpdate -q 216.239.35.4
server 216.239.35.4, stratum 1, offset -0.000897, delay 0.03636
14 May 15:54:56 ntpdate[93711]: adjust time server 216.239.35.4 offset -0.000897 sec
                                          1 Reply Last reply Reply Quote 0
                                          • U
                                            undrwater @stephenw10
                                            last edited by

                                            @stephenw10 I'm installing the netgate-installer-amd64.img via USB.

                                            I get the same errors @vdiago is getting.

                                            stephenw10S 1 Reply Last reply Reply Quote 0
                                            • First post
                                              Last post
                                            Copyright 2025 Rubicon Communications LLC (Netgate). All rights reserved.