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    Cannot connect to netgate servers during fresh pfsense install

    Problems Installing or Upgrading pfSense Software
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    • stephenw10S
      stephenw10 Netgate Administrator
      last edited by

      Some troubleshooting data is required here.
      https://docs.netgate.com/pfsense/en/latest/install/netinstaller.html#troubleshooting

      Drop to the shell in the installer and try to ping 8.8.8.8. If that fails run ifconfig and check that the WAN expected interface has a valid IP address.

      Steve

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      • V
        vdiago @stephenw10
        last edited by

        @stephenw10 I"m having the same issue since yesterday. just went to terminal exiting the installer and saw that all was good and working. Ip address communicates with gateway and external ips, including 8.8.8.8 and dns is also properly working.

        Any idea what can we do ?

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        • stephenw10S
          stephenw10 Netgate Administrator
          last edited by

          Try to ping files.netgate.com. Make sure that resolves and responds.

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          • V
            vdiago @stephenw10
            last edited by

            @stephenw10
            Hello, tks for the reply!

            It works like a charm....

            beb11def-36ba-46b4-aeb4-afdbfd70ad7e-image.png

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            • stephenw10S
              stephenw10 Netgate Administrator
              last edited by

              Hmm, should work. Let me check here.....

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              • stephenw10S
                stephenw10 Netgate Administrator
                last edited by

                Working OK here. What error are you seeing exactly?

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                • V
                  vdiago @stephenw10
                  last edited by

                  @stephenw10 ef4c281f-9537-4464-9b2d-f477eb11de4c-image.png

                  This one!

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                  • stephenw10S
                    stephenw10 Netgate Administrator
                    last edited by

                    Right. Checking...

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                    • stephenw10S
                      stephenw10 Netgate Administrator
                      last edited by

                      Hmm, try running: cat /var/log/messages
                      You should see at the end of that log the dhcp client succeeding, unbound starting and ntp updating the system time.

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                      • V
                        Velocio @stephenw10
                        last edited by

                        @stephenw10

                        Hey thats the same error message I am receiving. I saw in another post someone had to use a legacy installer. I will try that and let you all know how that works

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                        • stephenw10S
                          stephenw10 Netgate Administrator
                          last edited by

                          Well we have found one bug that we are looking at that can present like that.
                          Check the messages log for ntp failing like:

                          May 13 14:19:14 pfSense-install ntpd[2374]: ntpd exiting on signal 15 (Terminated)

                          We are working one that.

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                            undrwater @stephenw10
                            last edited by

                            @stephenw10 Getting the same error here (me too!). Is there an alternate install method (full iso?), or lacking that, how long until this bug is squashed?

                            Will this require a new install media, or is it somehow related to your servers?

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                            • stephenw10S
                              stephenw10 Netgate Administrator
                              last edited by

                              Are you seeing the ntp error in the logs?

                              What are you trying to install?

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                                vdiago
                                last edited by

                                Hello @stephenw10

                                Thanks in advance for the support!

                                Sorry for the delay. This is the complete var/log files so you can analyze.

                                var_log.tar.gz

                                Any other info i can get to help you ?

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                                • stephenw10S
                                  stephenw10 Netgate Administrator
                                  last edited by

                                  Ok so you are seeing the ntp failure:

                                  May 14 13:41:55 pfSense-install ntpd[1611]: ntpd 4.2.8p17@1.4004-o Thu Feb  1 07:12:45 UTC 2024 (1): Starting
May 14 13:41:55 pfSense-install ntpd[1611]: Command line: /usr/local/sbin/ntpd -g -q -c /tmp/tmp.oZj0zqxJBv 216.239.35.0 216.239.35.4 216.239.35.8 216.239.35.12
May 14 13:41:55 pfSense-install ntpd[1611]: ----------------------------------------------------
May 14 13:41:55 pfSense-install ntpd[1611]: ntp-4 is maintained by Network Time Foundation,
May 14 13:41:55 pfSense-install ntpd[1611]: Inc. (NTF), a non-profit 501(c)(3) public-benefit
May 14 13:41:55 pfSense-install ntpd[1611]: corporation.  Support and training for ntp-4 are
May 14 13:41:55 pfSense-install ntpd[1611]: available at https://www.nwtime.org/support
May 14 13:41:55 pfSense-install ntpd[1611]: ----------------------------------------------------
May 14 13:42:35 pfSense-install ntpd[1611]: ntpd exiting on signal 15 (Terminated)

                                  Do you have something blocking ntp? Just your ISP filtering it?

                                  Either way that is the bug we are currently fixing.

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                                  • V
                                    vdiago @stephenw10
                                    last edited by

                                    @stephenw10 Thanks! Glad to know the logs helped!

                                    Btw, NOTHING is blocked on our side. Got full access and I'm actively using ntp for my local servers.

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                                    • stephenw10S
                                      stephenw10 Netgate Administrator
                                      last edited by

                                      Can you query those servers like?:

                                      [24.03-RELEASE][admin@1100-3.stevew.lan]/root: ntpdate -q 216.239.35.4
server 216.239.35.4, stratum 1, offset -0.000897, delay 0.03636
14 May 15:54:56 ntpdate[93711]: adjust time server 216.239.35.4 offset -0.000897 sec
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                                        undrwater @stephenw10
                                        last edited by

                                        @stephenw10 I'm installing the netgate-installer-amd64.img via USB.

                                        I get the same errors @vdiago is getting.

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                                        • stephenw10S
                                          stephenw10 Netgate Administrator @undrwater
                                          last edited by

                                          @undrwater Same NTP errors logged. Also unable to query ntp manually?

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                                          • U
                                            undrwater @stephenw10
                                            last edited by

                                            @stephenw10 That's correct. In my case at least, when exiting the install script, I don't have access to internet. If I manually set the gateway, I can get internet in the shell. Once I restart the install script, it fails as described here. Another point of possible interest is the following message:

                                            unknown dhcp option value 0x7d

                                            I have been given access to an offline installer.

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