Cannot connect to netgate servers during fresh pfsense install

[stephenw10]

Try to ping files.netgate.com. Make sure that resolves and responds.

[vdiago]

@stephenw10
Hello, tks for the reply!

It works like a charm....

login-to-view

[stephenw10]

Hmm, should work. Let me check here.....

[stephenw10]

Working OK here. What error are you seeing exactly?

[vdiago]

@stephenw10 login-to-view

This one!

[stephenw10]

Right. Checking...

[stephenw10]

Hmm, try running: cat /var/log/messages
You should see at the end of that log the dhcp client succeeding, unbound starting and ntp updating the system time.

[Velocio]

@stephenw10

Hey thats the same error message I am receiving. I saw in another post someone had to use a legacy installer. I will try that and let you all know how that works

[stephenw10]

Well we have found one bug that we are looking at that can present like that.
Check the messages log for ntp failing like:

May 13 14:19:14 pfSense-install ntpd[2374]: ntpd exiting on signal 15 (Terminated)

We are working one that.

[undrwater]

@stephenw10 Getting the same error here (me too!). Is there an alternate install method (full iso?), or lacking that, how long until this bug is squashed?

Will this require a new install media, or is it somehow related to your servers?

[stephenw10]

Are you seeing the ntp error in the logs?

What are you trying to install?

[vdiago]

Hello @stephenw10

Thanks in advance for the support!

Sorry for the delay. This is the complete var/log files so you can analyze.

var_log.tar.gz

Any other info i can get to help you ?

[stephenw10]

Ok so you are seeing the ntp failure:

May 14 13:41:55 pfSense-install ntpd[1611]: ntpd 4.2.8p17@1.4004-o Thu Feb  1 07:12:45 UTC 2024 (1): Starting
May 14 13:41:55 pfSense-install ntpd[1611]: Command line: /usr/local/sbin/ntpd -g -q -c /tmp/tmp.oZj0zqxJBv 216.239.35.0 216.239.35.4 216.239.35.8 216.239.35.12
May 14 13:41:55 pfSense-install ntpd[1611]: ----------------------------------------------------
May 14 13:41:55 pfSense-install ntpd[1611]: ntp-4 is maintained by Network Time Foundation,
May 14 13:41:55 pfSense-install ntpd[1611]: Inc. (NTF), a non-profit 501(c)(3) public-benefit
May 14 13:41:55 pfSense-install ntpd[1611]: corporation.  Support and training for ntp-4 are
May 14 13:41:55 pfSense-install ntpd[1611]: available at https://www.nwtime.org/support
May 14 13:41:55 pfSense-install ntpd[1611]: ----------------------------------------------------
May 14 13:42:35 pfSense-install ntpd[1611]: ntpd exiting on signal 15 (Terminated)

Do you have something blocking ntp? Just your ISP filtering it?

Either way that is the bug we are currently fixing.

[vdiago]

@stephenw10 Thanks! Glad to know the logs helped!

Btw, NOTHING is blocked on our side. Got full access and I'm actively using ntp for my local servers.

[stephenw10]

Can you query those servers like?:

[24.03-RELEASE][admin@1100-3.stevew.lan]/root: ntpdate -q 216.239.35.4
server 216.239.35.4, stratum 1, offset -0.000897, delay 0.03636
14 May 15:54:56 ntpdate[93711]: adjust time server 216.239.35.4 offset -0.000897 sec

[undrwater]

@stephenw10 I'm installing the netgate-installer-amd64.img via USB.

I get the same errors @vdiago is getting.

[stephenw10]

@undrwater Same NTP errors logged. Also unable to query ntp manually?

[undrwater]

@stephenw10 That's correct. In my case at least, when exiting the install script, I don't have access to internet. If I manually set the gateway, I can get internet in the shell. Once I restart the install script, it fails as described here. Another point of possible interest is the following message:

unknown dhcp option value 0x7d

I have been given access to an offline installer.

[stephenw10]

Mmm, so in your case it never actually pulls a dhcp lease correctly?

[undrwater]

@stephenw10 I can neither confirm nor deny. That is just one of the messages. If i were to drop to a terminal from the install script, there was no gateway, so no internet access. If i defined a gateway, I'd get internet access. However, if I restarted the install script, it seems it would clear the network, and lose internet access again.

I had mine set up with a LAN port connected to the existing router. No WAN connection.

The offline installer has allowed me to install / update the unit, and it is working as expected now.

Thanks! Let me know if there's any other info I might provide.