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    Big issue from 2.5.2 to 2.6. NIC stop working

    Scheduled Pinned Locked Moved General pfSense Questions
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    • stephenw10S
      stephenw10 Netgate Administrator
      last edited by

      Are they all Intel NICs? All using the igb driver? There's a good chance the ordering has changed if you have some newer igb NIC in there.

      Does ifconfig igb1 show the NIC as UP and linked?

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        reynold @stephenw10
        last edited by

        @stephenw10 @Gertjan
        nic are all the same
        during startup boot everything is ok nothing strange
        ifconfig show correct ip
        i'am able to ping during boot
        But if i open a web browser to 192.168.1.1 for web gui, ping stop responding and NIC stop working
        that's the issue
        If i not open browser ping keeps working
        I'm using ZFS

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        • stephenw10S
          stephenw10 Netgate Administrator
          last edited by

          If you reassign LAN to one of the other NICs does the issue follow it?

          Can you test a 2.7.2 install?

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            reynold @stephenw10
            last edited by

            @stephenw10 same issue if i change LAN interface

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            • stephenw10S
              stephenw10 Netgate Administrator
              last edited by

              Hmm and it still shows as up and linked after it stops responding?

              And then it fails to respond to anything until you reboot?

              I would test 2.7.2 if you can because this may well be a bug that's fixed there already.

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                reynold @stephenw10
                last edited by

                @stephenw10
                Exactly.
                I am testing 2.7.2 memstick serial, i downloaded iso.
                I'm installing via usb
                It says lo0 link state changed to up.
                But at this point installation stops it seems freezed

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                • stephenw10S
                  stephenw10 Netgate Administrator
                  last edited by

                  On the serial console? When using the memstick-serial image?

                  Where exactly does it stop?

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                    reynold @stephenw10
                    last edited by reynold

                    @stephenw10
                    Exactly.
                    It stops when discovers / test interface,
                    It says igb1 link state changed to up ok
                    It says lo0 link state changed to up (suppose loopback interface)
                    At this point installation stop and does not keep going on.
                    It stops very early in the process

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                    • stephenw10S
                      stephenw10 Netgate Administrator
                      last edited by

                      Can you copy/paste that output here for review?

                      It sounds like that's the output from the wrong console. The last thing you see on both consoles are interface state changes. So you wold see that if you used the memstick image or ISO instead of the memstick-serial image.

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                        reynold @stephenw10
                        last edited by

                        @stephenw10 said in Big issue from 2.5.2 to 2.6. NIC stop working:

                        Can you copy/paste that output here for review?

                        It sounds like that's the output from the wrong console. The last thing you see on both consoles are interface state changes. So you wold see that if you used the memstick image or ISO instead of the memstick-serial image.

                        ok i updated to 2.7.2 maybe i choosed bad iso.
                        But i have the same issue
                        When i try to start GUI via HTTP it stops responding until reboot

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                          reynold @stephenw10
                          last edited by

                          @stephenw10
                          Maybe psu issues?
                          I noted that i need 12V 5A, but psu actually in use is 12 V 2.5A

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                          • stephenw10S
                            stephenw10 Netgate Administrator
                            last edited by

                            Unlikely to be a significnat power draw difference between 2.5.2 and 2.6/2.7.2 IMO. But that is pretty small for a device with 6 NICs.

                            Try running a packet capture on that NIC and see if it's still seeing any packets incoming after it stops responding.

                            I assume the console still responds after that?

                            Other NICs still work?

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                              reynold @stephenw10
                              last edited by

                              @stephenw10 yes console still works. How can i make packet capture? With Shell? I have never done It.

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                              • stephenw10S
                                stephenw10 Netgate Administrator
                                last edited by

                                https://docs.netgate.com/pfsense/en/latest/diagnostics/packetcapture/tcpdump.html

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                                • stephenw10S
                                  stephenw10 Netgate Administrator
                                  last edited by

                                  And it's only the NIC you're trying to connect to that appears to stop passing traffic? I.e. a NIC/driver issue or soemthing in the network stack.

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                                    reynold @stephenw10
                                    last edited by

                                    @stephenw10 with tcpdump I noted that NIC stop receiving traffic.
                                    It happens on every NIC

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                                    • stephenw10S
                                      stephenw10 Netgate Administrator
                                      last edited by

                                      Ah so it appears to lock up the NIC/driver somehow.

                                      Do you mean it causes all NICs to stop passing traffic at the same time?

                                      Or just that any NIC you connect to will fail the same way?

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                                        reynold @stephenw10
                                        last edited by reynold

                                        @stephenw10 i connected at two nics with two devices and two ip addresses. When i try access gui everything crash on all nics. All crash at same time. I tried also opnsense. Samd resulta. I enter ip in web i press enter and nic crash. After some time crash everything also console. I need tò reboot

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                                        • stephenw10S
                                          stephenw10 Netgate Administrator
                                          last edited by

                                          OK so:

                                          It stops responding at all on all NICs. Even to ping.

                                          The console remains responsive.

                                          Can you ping out from the console? To something via the WAN perhaps?

                                          And nothing is logged when that happens?

                                          I really expect to see some error.

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                                            reynold @stephenw10
                                            last edited by reynold

                                            @stephenw10 Yes
                                            At first NIC responds to ping
                                            If i enter 192.168.1.1 in browser and i press enter it stops working an all NICs even PING
                                            Device is able to ping itself
                                            So appliance is able to ping 192.168.1.1. It responds
                                            Console remain responsive
                                            Nothing is logged, but maybe i do not able to find some log.
                                            In shell i can not see anything.

                                            I tried to replace RAM and PSU but the issue persists

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