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    Watchguard XTM 5 Series

    Scheduled Pinned Locked Moved Hardware
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    • stephenw10S
      stephenw10 Netgate Administrator
      last edited by

      What exact image did you use? At what point does it appear to freeze?

      65C does seem very hot. How are you measuring that? Is the heatsink seated correctly? Fans running?

      Steve

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      • T
        TraderX
        last edited by

        Hi Steve.

        Googled after posting and 65deg seems to be mid range for that proc where the second box
        with slower proc runs cooler at 38deg.

        conflicting results from further testing??

        Both boxes "seem" to freeze after the controller cards loads the CF card images
        pfSense-CE-memstick-serial-2.4.3-RELEASE-amd64.img

        AMIBIOS(C)2006 American Megatrends, Inc.
        MB-7580 Ver.WD0 04/26/2010
        CPU : Intel(R) Core(TM)2 Duo CPU    E8400  @ 3.00GHz
        Speed : 3.00 GHz

        Press DEL to run Setup (F4 on Remote Keyboard)
        Press n if you want to boot from the network
        Press F11 for BBS POPUP  (F3 on Remote Keyboard)
        The MCH is operating with DDR2 667
        DRAM Timing: Tcl:5/Tras:15/Trp:5/Trcd:5/Twr:5/Trfc:44/Twtr:3/Trrd:3/Trtp:3
        Initializing USB Controllers .. Done.
        4062MB OK

        Auto-Detecting Pri Master..IDE Hard Disk
        Pri Master : SanDisk SDCFH-004G  HDX 6.03
                    Ultra DMA Mode-2
        Auto-detecting USB Mass Storage Devices ..
        00 USB mass storage devices found and configured.

        0078

        However the orig watchguard CF card doesnt seems to freeze still running after 7-10mins

        Though strangly after in the bios for 3-5mins it freezes

        Freeze.jpg
        Freeze.jpg_thumb

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        • stephenw10S
          stephenw10 Netgate Administrator
          last edited by

          Hmm, my box with that same CPU rarely gets above 45C. However that's mostly idle and booted into the OS where it's running various CPU halt features to reduce usage. The BIOS setup does not do that.

          Also your CPU target temperature is 70C so the fans are probably not spooling up.

          I would expect it to boot that image if it's written to the CF card correctly (I recommend using Etcher) but that's an install image meant for installing to something else like an SSD maybe.

          You might try booting a Nano image as a test: https://nyifiles.pfsense.org/mirror/downloads/pfSense-CE-2.3.5-RELEASE-2g-amd64-nanobsd.img.gz

          Steve

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          • T
            TraderX
            last edited by

            I've removed cleaned and repasted the E8400 proc with similar bios temps
            but guessing that is secondary at this stage.

            the second box runs at 45dec Celsius so will look at first box temps

            Swapped out ram, hdd, switched sata ports, replaced drive, removed partitions but cf card with image above still
            wont boot BUT can confirm both boxes boot and work from nana image using etcher which
            confirmed was burned sucessfully.

            Downloaded last image from pfsense NY USA site where first image was pfsense asia

            Will try 2.35 serial amd64 installer but doesnt seem likely will work given 2.43 is stable

            Running out of idea of than that?

            EDIT: sigh 2.35 did start and installed to hdd so back to troubleshooting why 2.43 wont install on my XTM530?

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            • stephenw10S
              stephenw10 Netgate Administrator
              last edited by

              Did you verify the file checksum?

              Allow Etcher to extract the file? (write the img.gz file directly).

              I have done exactly that on my box here and it worked fine.

              You can always just update from 2.3.5.

              Steve

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              • T
                TraderX
                last edited by

                didnt know etcher could extract the img.gz file but great feature.

                In hindsight may have well been a checksum error, as again downloaded 2.43
                serial from another pfsense site and it installed last night.

                We learn the most "doing" through our own and other peoples experiences so
                thanks so much Steve and hope others will benefit from this.

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                • T
                  TraderX
                  last edited by

                  Next ;) would like to unlock the bios with added features, from your experience which is the
                  latest safe image I could upgrade too?

                  And the cpu fans are definitely spinning up high then slows which I repasted the cpu heatsink, what else could
                  be causing the high temps. The heatsink sheild are warm to hot so transfer seems effective.

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                  • stephenw10S
                    stephenw10 Netgate Administrator
                    last edited by

                    I think either of the two images linked in this thread should be fine. I've only tested the one I modified. Quite a few people have flashed that now and I haven't had any reports of failure.

                    t-rexky's bios includes the modified DSDT table if you have one of the CPUs he's using.

                    Flashing the BIOS is inherently risky. You have been warned etc! 😉

                    Steve

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                    • T
                      TraderX @stephenw10
                      last edited by

                      Thanks Steve.

                      I'm guessing the failure rate when flashing is very low, much the same as a pc motherboard
                      as you say noone has reported failure? 👀

                      Did I recall seeing someone or you sucessfully recovering a bricked unit with with some hardware
                      or replacing the bios chip but again guessing its surface mounted

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                      • stephenw10S
                        stephenw10 Netgate Administrator
                        last edited by

                        Yeah, I bricked mine a few times using an older bios editing program that had glitchy results. I recovered it using 4 resistors and a parallel port cable. I don't think I have anything with a parallel port that still work though. 😉

                        The actual images available now

                        Steve

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                        • D
                          diesel678 @stephenw10
                          last edited by diesel678

                          @stephenw10 Hmm.. I tried again upgrading from 2.4.1 to 2.4.3_1 and again after the update it will not boot anymore. It just gets stuck on this screen and will not boot into pfsense anymore with no console output. As it seems i can't update to 2.4.3, but 2.4.2 works fine, do you know a way to just update to 2.4.2 and not to a later version?
                          0_1533839724079_screenshot.png

                          chpalmerC 1 Reply Last reply Reply Quote 0
                          • chpalmerC
                            chpalmer @diesel678
                            last edited by

                            @diesel678 said in Watchguard XTM 5 Series:

                            2.4.3_1

                            Ive been on 2.4.3_1 here since it was released.. What happens if you console into it?

                            Triggering snowflakes one by one..
                            Intel(R) Core(TM) i5-4590T CPU @ 2.00GHz on an M400 WG box.

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                            • D
                              diesel678 @chpalmer
                              last edited by

                              @chpalmer I can't console into it because pfsense will not boot. So there is no console output. Did you upgrade to 2.4.3_1 from 2.4.1, or did you install 2.4.3_1 straight from the start with no upgrading?

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                              • D
                                diesel678 @diesel678
                                last edited by diesel678

                                @diesel678 I tried just booting from a new install of 2.4.3 too. It boots into PFsense fine on a new install on 2.4.3, but when i try to upgrade to 2.4.3_1 it breaks again and will not boot anymore. PFsense does not boot and there is no console output except the POST info at boot. Are you using the stock bios? do i need to flash the bios?

                                0_1533905332476_ppost.png

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                                • chpalmerC
                                  chpalmer
                                  last edited by chpalmer

                                  Im using a modified BIOS. But I did get pfsense running first back when I did it.

                                  If you can read German or use Google translate a little.. I saved this page a while back and now host it for my own benefit.. http://airsignalinfrastructure.com/

                                  Original but not working right now.. - http://www.triebwerk23.de/joomla/index.php/firewalls/watchguard-xtm-5-xtm-505-515-525-545-pfsense-64-bit

                                  Maybe there is something there that helps.

                                  Triggering snowflakes one by one..
                                  Intel(R) Core(TM) i5-4590T CPU @ 2.00GHz on an M400 WG box.

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                                  • stephenw10S
                                    stephenw10 Netgate Administrator
                                    last edited by

                                    The BIOS modifications should make no difference there.

                                    Have you tried a 2.4.4 snapshot? https://www.pfsense.org/snapshots/

                                    Steve

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                                    • T
                                      TraderX
                                      last edited by

                                      Seems like I'm locked out of my 5 series running 2.43.1 yet again on admin and second account for some reason!!!

                                      Though thats not my main reaspon for posting as I cant seem to see the boot menu option for single use mode using this guide to reset my password.
                                      https://www.netgate.com/docs/pfsense/usermanager/locked-out-of-the-webgui.html

                                      Pfsense seems to be working as I get the webgui login that I cant login but when at the console on cold boot I see the bios startup the disk confirmed at bios the green cursor flashing spinning jumping all over screen finally get the login prompt and again credentials fail.

                                      So I thought I may have changed the colour font or terminal setting but to no success can get it working again.

                                      I've been successfully using the box for 3mths now, using putty serial with usb2rj45 console cable which using 115200,8,1,none

                                      Seems like a terminal or display issue but strange thing is (maybe red herring) but it did show the boot menu on 1 or 2 occasions

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                                      • stephenw10S
                                        stephenw10 Netgate Administrator
                                        last edited by

                                        You can interrupt the boot loader and enter boot -s to reach single user mode too. That also requires a functioning console though.

                                        Steve

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                                        • T
                                          TraderX @stephenw10
                                          last edited by

                                          So what are my option then ;(

                                          I have backup up but guess I cant restore that either only rebuild the box ;(((

                                          Could I have set the wrong emulation or colour in putty?

                                          thanks steve

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                                          • D
                                            diesel678 @stephenw10
                                            last edited by

                                            @stephenw10 The 2.4.4 snapshot boots and works fine. Seems like only when i do upgrades does it break

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