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    Watchguard XTM 5 Series

    Scheduled Pinned Locked Moved Hardware
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    • T
      TraderX
      last edited by

      Hi Steve.

      Googled after posting and 65deg seems to be mid range for that proc where the second box
      with slower proc runs cooler at 38deg.

      conflicting results from further testing??

      Both boxes "seem" to freeze after the controller cards loads the CF card images
      pfSense-CE-memstick-serial-2.4.3-RELEASE-amd64.img

      AMIBIOS(C)2006 American Megatrends, Inc.
      MB-7580 Ver.WD0 04/26/2010
      CPU : Intel(R) Core(TM)2 Duo CPU    E8400  @ 3.00GHz
      Speed : 3.00 GHz

      Press DEL to run Setup (F4 on Remote Keyboard)
      Press n if you want to boot from the network
      Press F11 for BBS POPUP  (F3 on Remote Keyboard)
      The MCH is operating with DDR2 667
      DRAM Timing: Tcl:5/Tras:15/Trp:5/Trcd:5/Twr:5/Trfc:44/Twtr:3/Trrd:3/Trtp:3
      Initializing USB Controllers .. Done.
      4062MB OK

      Auto-Detecting Pri Master..IDE Hard Disk
      Pri Master : SanDisk SDCFH-004G  HDX 6.03
                  Ultra DMA Mode-2
      Auto-detecting USB Mass Storage Devices ..
      00 USB mass storage devices found and configured.

      0078

      However the orig watchguard CF card doesnt seems to freeze still running after 7-10mins

      Though strangly after in the bios for 3-5mins it freezes

      Freeze.jpg
      Freeze.jpg_thumb

      1 Reply Last reply Reply Quote 0
      • stephenw10S
        stephenw10 Netgate Administrator
        last edited by

        Hmm, my box with that same CPU rarely gets above 45C. However that's mostly idle and booted into the OS where it's running various CPU halt features to reduce usage. The BIOS setup does not do that.

        Also your CPU target temperature is 70C so the fans are probably not spooling up.

        I would expect it to boot that image if it's written to the CF card correctly (I recommend using Etcher) but that's an install image meant for installing to something else like an SSD maybe.

        You might try booting a Nano image as a test: https://nyifiles.pfsense.org/mirror/downloads/pfSense-CE-2.3.5-RELEASE-2g-amd64-nanobsd.img.gz

        Steve

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        • T
          TraderX
          last edited by

          I've removed cleaned and repasted the E8400 proc with similar bios temps
          but guessing that is secondary at this stage.

          the second box runs at 45dec Celsius so will look at first box temps

          Swapped out ram, hdd, switched sata ports, replaced drive, removed partitions but cf card with image above still
          wont boot BUT can confirm both boxes boot and work from nana image using etcher which
          confirmed was burned sucessfully.

          Downloaded last image from pfsense NY USA site where first image was pfsense asia

          Will try 2.35 serial amd64 installer but doesnt seem likely will work given 2.43 is stable

          Running out of idea of than that?

          EDIT: sigh 2.35 did start and installed to hdd so back to troubleshooting why 2.43 wont install on my XTM530?

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          • stephenw10S
            stephenw10 Netgate Administrator
            last edited by

            Did you verify the file checksum?

            Allow Etcher to extract the file? (write the img.gz file directly).

            I have done exactly that on my box here and it worked fine.

            You can always just update from 2.3.5.

            Steve

            1 Reply Last reply Reply Quote 0
            • T
              TraderX
              last edited by

              didnt know etcher could extract the img.gz file but great feature.

              In hindsight may have well been a checksum error, as again downloaded 2.43
              serial from another pfsense site and it installed last night.

              We learn the most "doing" through our own and other peoples experiences so
              thanks so much Steve and hope others will benefit from this.

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              • T
                TraderX
                last edited by

                Next ;) would like to unlock the bios with added features, from your experience which is the
                latest safe image I could upgrade too?

                And the cpu fans are definitely spinning up high then slows which I repasted the cpu heatsink, what else could
                be causing the high temps. The heatsink sheild are warm to hot so transfer seems effective.

                1 Reply Last reply Reply Quote 0
                • stephenw10S
                  stephenw10 Netgate Administrator
                  last edited by

                  I think either of the two images linked in this thread should be fine. I've only tested the one I modified. Quite a few people have flashed that now and I haven't had any reports of failure.

                  t-rexky's bios includes the modified DSDT table if you have one of the CPUs he's using.

                  Flashing the BIOS is inherently risky. You have been warned etc! 😉

                  Steve

                  T 1 Reply Last reply Reply Quote 0
                  • T
                    TraderX @stephenw10
                    last edited by

                    Thanks Steve.

                    I'm guessing the failure rate when flashing is very low, much the same as a pc motherboard
                    as you say noone has reported failure? 👀

                    Did I recall seeing someone or you sucessfully recovering a bricked unit with with some hardware
                    or replacing the bios chip but again guessing its surface mounted

                    1 Reply Last reply Reply Quote 0
                    • stephenw10S
                      stephenw10 Netgate Administrator
                      last edited by

                      Yeah, I bricked mine a few times using an older bios editing program that had glitchy results. I recovered it using 4 resistors and a parallel port cable. I don't think I have anything with a parallel port that still work though. 😉

                      The actual images available now

                      Steve

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                      • D
                        diesel678 @stephenw10
                        last edited by diesel678

                        @stephenw10 Hmm.. I tried again upgrading from 2.4.1 to 2.4.3_1 and again after the update it will not boot anymore. It just gets stuck on this screen and will not boot into pfsense anymore with no console output. As it seems i can't update to 2.4.3, but 2.4.2 works fine, do you know a way to just update to 2.4.2 and not to a later version?
                        0_1533839724079_screenshot.png

                        chpalmerC 1 Reply Last reply Reply Quote 0
                        • chpalmerC
                          chpalmer @diesel678
                          last edited by

                          @diesel678 said in Watchguard XTM 5 Series:

                          2.4.3_1

                          Ive been on 2.4.3_1 here since it was released.. What happens if you console into it?

                          Triggering snowflakes one by one..
                          Intel(R) Core(TM) i5-4590T CPU @ 2.00GHz on an M400 WG box.

                          D 1 Reply Last reply Reply Quote 0
                          • D
                            diesel678 @chpalmer
                            last edited by

                            @chpalmer I can't console into it because pfsense will not boot. So there is no console output. Did you upgrade to 2.4.3_1 from 2.4.1, or did you install 2.4.3_1 straight from the start with no upgrading?

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                            • D
                              diesel678 @diesel678
                              last edited by diesel678

                              @diesel678 I tried just booting from a new install of 2.4.3 too. It boots into PFsense fine on a new install on 2.4.3, but when i try to upgrade to 2.4.3_1 it breaks again and will not boot anymore. PFsense does not boot and there is no console output except the POST info at boot. Are you using the stock bios? do i need to flash the bios?

                              0_1533905332476_ppost.png

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                              • chpalmerC
                                chpalmer
                                last edited by chpalmer

                                Im using a modified BIOS. But I did get pfsense running first back when I did it.

                                If you can read German or use Google translate a little.. I saved this page a while back and now host it for my own benefit.. http://airsignalinfrastructure.com/

                                Original but not working right now.. - http://www.triebwerk23.de/joomla/index.php/firewalls/watchguard-xtm-5-xtm-505-515-525-545-pfsense-64-bit

                                Maybe there is something there that helps.

                                Triggering snowflakes one by one..
                                Intel(R) Core(TM) i5-4590T CPU @ 2.00GHz on an M400 WG box.

                                1 Reply Last reply Reply Quote 0
                                • stephenw10S
                                  stephenw10 Netgate Administrator
                                  last edited by

                                  The BIOS modifications should make no difference there.

                                  Have you tried a 2.4.4 snapshot? https://www.pfsense.org/snapshots/

                                  Steve

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                                  • T
                                    TraderX
                                    last edited by

                                    Seems like I'm locked out of my 5 series running 2.43.1 yet again on admin and second account for some reason!!!

                                    Though thats not my main reaspon for posting as I cant seem to see the boot menu option for single use mode using this guide to reset my password.
                                    https://www.netgate.com/docs/pfsense/usermanager/locked-out-of-the-webgui.html

                                    Pfsense seems to be working as I get the webgui login that I cant login but when at the console on cold boot I see the bios startup the disk confirmed at bios the green cursor flashing spinning jumping all over screen finally get the login prompt and again credentials fail.

                                    So I thought I may have changed the colour font or terminal setting but to no success can get it working again.

                                    I've been successfully using the box for 3mths now, using putty serial with usb2rj45 console cable which using 115200,8,1,none

                                    Seems like a terminal or display issue but strange thing is (maybe red herring) but it did show the boot menu on 1 or 2 occasions

                                    1 Reply Last reply Reply Quote 0
                                    • stephenw10S
                                      stephenw10 Netgate Administrator
                                      last edited by

                                      You can interrupt the boot loader and enter boot -s to reach single user mode too. That also requires a functioning console though.

                                      Steve

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                                      • T
                                        TraderX @stephenw10
                                        last edited by

                                        So what are my option then ;(

                                        I have backup up but guess I cant restore that either only rebuild the box ;(((

                                        Could I have set the wrong emulation or colour in putty?

                                        thanks steve

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                                        • D
                                          diesel678 @stephenw10
                                          last edited by

                                          @stephenw10 The 2.4.4 snapshot boots and works fine. Seems like only when i do upgrades does it break

                                          1 Reply Last reply Reply Quote 0
                                          • stephenw10S
                                            stephenw10 Netgate Administrator
                                            last edited by

                                            So it fails again updating between 2.4.4 snapshots?

                                            Very odd if so. With nothing after the BIOS like that it seems like it's using completely the wrong console. But it should be the default serial console there.
                                            It's hard to imagine what might be changing there at upgrade.

                                            Steve

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